HHVReviews:
1,771 reviews in the last 12 months20,273 total reviews
Excellent
TrustmarkValid
Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
Jul 13, 2023
Verified review
Bad attention
I tried to contact many times and got no response. the shipping price for discogs is 80 euros and on its page 160. I know that shipping for less than 10 kilos is worth 70/80 euros in Germany. a fraud..
regrettable
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Answer by HHV
Jul 14, 2023
Sorry about that. It should not happen that there is an incongruency in our shipping prices that we offer. It might be that Discogs prices were not changed accordingly but the prices of 149,99 € are stated on our Website.
Aug 18, 2023
Verified review
Funko Pop's
Disappointed with the service, Ordered 3 funko pop's, paying €11 for postal service, Box & pop's arrived all damaged. Pop's not well packed or extea protection for the pop's. Disappointed.
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Answer by HHV
Aug 21, 2023
We are sorry that the items received are not in perfect condition. Please be so kind and get in touch with us about a refund or a replacement.
Dec 15, 2023
Verified review
Poor communication
After a week they had failed to send my order, when I queried it, instead of seeking a solution they simply cancelled the order without explanation.
Very frustrating service level.
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Answer by HHV
Dec 18, 2023
We had answered that we have not received a positive response from FedEx. We apologize for the inconvenience and frustration this has caused.
Nov 27, 2023
Verified review
CS needs to check mail info from client. Today is the 2nd time my order will be sent back to Germany by Fedex because there are papers missing Again since I live in a non EU country
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Answer by HHV
Nov 29, 2023
We are sorry for the delay. Extra paperwork is required for Gibraltar. Our customer service has been informed and will get back to you
Jul 19, 2023
Verified review
order listed but not available!
The day when I 've placed my order, there have been 3 copies of the ordered article available ... I 've ordered 1 copie.
Now 10 days later I 've got the message "item sold out"!
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Answer by HHV
Jul 25, 2023
We're sorry this has happened. There has been a stock correction which caused the item to be sold more often than it was available.
Sep 30, 2023
Verified review
Bad Quality Check and/or Shipping Packaging
More often than not, items arrive damaged and not in mint condition. Either they are bad at quality checks, or items get damaged during transport - they need to package better.
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Answer by HHV
Oct 6, 2023
We are sorry that the items received are not in perfect condition. Please be so kind and get in touch with us about a refund or a replacement.
May 7, 2023
Verified review
Very bad communication, and very bad service.
Took 7 days to shipped the record, before it was 2 maximum. And all the review telle the same.
It was my last experience
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Nov 25, 2023
Verified review
Once I ordered the 50 cent’s album for 20€ but they canceled my order , explained what is out of stock. But magically it was on stock for 50€. So cheap and naive action
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Answer by HHV
Nov 29, 2023
Unfortunately it is not the same version. We are sorry. The timing is unfortunate, of course.
Jul 8, 2023
Verified review
Wrong product was sent. Product listed was black vinyl, product sent was blue. Reached out to customer service to resolve the issue and received no reply.
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Answer by HHV
Jul 10, 2023
We are sorry about like that. Our customer service has been informed and will get back to you. We apologize for the inconvenience and frustration this has caused.
Mar 27, 2024
Verified review
for order 15019-50656, it dissappeared, but I don't have any response:
I would like to hear a reaction, not to be treated as another support ticket
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Answer by HHV
Mar 28, 2024
Your order has been successfully delivered in time. We had also answered your messages.
May 5, 2023
Verified review
My order was cancelled because of a problem of stock. Not their fault because or RSD but very frustrating and no commercial attention
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Answer by HHV
May 8, 2023
Unfortunately, our servers collapsed due to the many hits to the Record Store Online Drop. That is why the items were out of stock. We apologize for the inconvenience.
Sep 6, 2023
Verified review
I could not get any help with a return. It would have cost me 40 euro to return. I will not be buying clothes from you again
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Answer by HHV
Sep 7, 2023
We replied that we need an address for the return label please. Can that be provided please? Thank you very much
Jun 16, 2023
Verified review
Ik wil niet meer besteld van jullie shop graag mijn besteling anuliren en niet weer mijn zelf lasyltig valen. Gr Lena Ociepa
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Oct 6, 2023
Verified review
Wrong item
Unfortunately i received a wrong edition of a vinyl , i got back a partial refund but the experience was not so good.
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Answer by HHV
Oct 6, 2023
That doesn't sound like a very good experience. We are sorry. We apologize for the inconvenience and frustration this has caused.
May 5, 2023
Verified review
they oversold a vinyl and then let me know days afterwards. Refund, but I still really wanted the vinyl.
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Answer by HHV
May 5, 2023
Unfortunately, our servers collapsed due to the many hits to the Record Store Online Drop. That is why the items were out of stock. We apologize for the inconvenience.
Nov 21, 2023
Verified review
One item bought from coins was missing in the box. Seller usually doesn’t resolve consumer complaints.
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Answer by HHV
Nov 21, 2023
That doesn't sound like a very good experience. We are sorry. We know we can do that better. We apologize for the inconvenience and frustration this has caused.
Sep 11, 2023
Verified review
More Careful packaging. My last delivery was a disappointment. All the vinyls were teared at one side
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Nov 30, 2023
Verified review
Once a client made an order, be sure your provider is doing his job, better tracking of items
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Answer by HHV
Dec 4, 2023
We are very sorry for the delay. Please get in touch with our customer service. We apologize for the inconvenience and frustration this has caused.
Oct 22, 2023
Verified review
Slow and complicated delivery.
Product was great, Nudie quality but delivery to Finland was slow and complicated with Fedex.
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Answer by HHV
Oct 23, 2023
The order was delivered within 3 working days to a pick up station. And successfully delivered next day.
Nov 21, 2023
Verified review
Doesn’t provide resolutions to problems faced after placing an order
Doesn’t provide resolutions to the problems faced regarding shipment after placing an order.
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Answer by HHV
Nov 21, 2023
Unfortunately the return costs far exceed the costs of the order. We are very sorry that we couldnt find a better solution with Indian Customs.