HHVReviews:
1,769 reviews in the last 12 months20,276 total reviews
Excellent
TrustmarkValid
Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
Nov 21, 2023
Verified review
Doesn’t provide resolutions to problems faced after placing an order
Doesn’t provide resolutions to the problems faced regarding shipment after placing an order.
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Answer by HHV
Nov 21, 2023
Unfortunately the return costs far exceed the costs of the order. We are very sorry that we couldnt find a better solution with Indian Customs.
Jul 9, 2023
Verified review
Good service and very nice packaging as well as fast delivery. Very high shipping prices.
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DF
Dris F.
Winsford
May 4, 2023
Verified review
You accepted an order and disappointingly didn’t have stock so cancelled my order.
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Answer by HHV
May 4, 2023
Unfortunately, our servers collapsed due to the many hits to the Record Store Online Drop. That is why the items were out of stock. We apologize for the inconvenience.
GL
Giuseppe L.
Bologna
May 1, 2023
Verified review
Expensive and slow shipment.
Slow answer and problem solution.
Prices are right.
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Answer by HHV
May 4, 2023
You can choose between different shipping options. We had answered all the questions in time.
Dec 3, 2023
Verified review
No communication, I've tried to get in touch but is quite impossible
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Jun 28, 2023
Verified review
Mi pedido no ha llegado.
Mi pedido aparece como entregado, pero aún no he recibido nada .
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Answer by HHV
Jun 30, 2023
We are sorry about that. Please get in touch with our customer service via service@hhv.de. We are able to do an investigation and are able to arrange a refund or replacement.
May 15, 2023
Verified review
After two weeks I have no idea where it is. Impossible to track
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Answer by HHV
May 16, 2023
Correos tracking sometimes doesnt work. We apologize for the inconvenience and frustration this has caused.
May 4, 2023
Verified review
Order was cancelled the next day due to them selling too much
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Answer by HHV
May 4, 2023
Unfortunately, our servers collapsed due to the many hits to the Record Store Online Drop. That is why the items were out of stock. We apologize for the inconvenience.
May 7, 2023
Verified review
Poor customer support, bad payment process.
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HR
Hc R.
Warmond
Jun 24, 2023
Verified review
Pakje nooit bezorgd!!!!!!!!!!!!!!!!!!!
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Answer by HHV
Jun 30, 2023
Unfortunately there was a problem with DHL. We are sorry. The order got returned and refunded.
Dec 1, 2023
Verified review
Worst packaging worst delivery.
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Answer by HHV
Dec 4, 2023
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
AJ
Alex J.
Milano
Dec 21, 2023
Verified review
The delivery info is not true
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Answer by HHV
Dec 22, 2023
Your order is still on the way. Unfortunately the tracking info for Airmail is not so good.
NB
Nick B.
Sandgate
Nov 27, 2023
Verified review
Actually deliver the goods
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Answer by HHV
Nov 29, 2023
We are sorry for the delay. We apologize for the inconvenience and frustration this has caused.
Jun 13, 2023
Verified review
Sent the wrong vinyl
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Answer by HHV
Jun 13, 2023
We are very sorry. Please be so kind and get in touch with us about a refund or a replacement. We apologize for the inconvenience and frustration this has caused.
Jun 16, 2023
Verified review
shipping is not fast
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Nov 11, 2023
Verified review
Descontrol.
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Answer by HHV
Nov 13, 2023
Thank you for one star. What could we do better next time?
Dec 2, 2023
Verified review
I
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Dec 26, 2023
Verified review
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Sep 28, 2023
Verified review
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Answer by HHV
Oct 6, 2023
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Jul 31, 2023
Verified review
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Answer by HHV
Aug 1, 2023
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?