HHVReviews:
1,785 reviews in the last 12 months20,362 total reviews
Excellent
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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
Aug 3, 2023
Verified review
All damaged
I ordered some records for a very important event. Unfortunately, upon receiving the delivery, I was deeply disappointed to find that the box was ripped apart and completely wet, and all the records inside were soaking wet. To my dismay, every single disc was severely warped, rendering them unplayable and causing permanent damage to our collection.
The “Taylor Swift - Speak Now Taylors Version Lilac Marbled Vinyl Edition” that I ordered is missing in the box. All of the rest have serious damaged corners and warped discs. I am more than disappointed. I want a full refund of 621,79 € immediately.
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Answer by HHV
Aug 4, 2023
Thanks for the feedback, please get in touch with our customer services so we can sort this out.
Jul 31, 2023
Verified review
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Answer by HHV
Aug 1, 2023
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Jul 19, 2023
Verified review
order listed but not available!
The day when I 've placed my order, there have been 3 copies of the ordered article available ... I 've ordered 1 copie.
Now 10 days later I 've got the message "item sold out"!
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Answer by HHV
Jul 25, 2023
We're sorry this has happened. There has been a stock correction which caused the item to be sold more often than it was available.
Jul 13, 2023
Verified review
Bad attention
I tried to contact many times and got no response. the shipping price for discogs is 80 euros and on its page 160. I know that shipping for less than 10 kilos is worth 70/80 euros in Germany. a fraud..
regrettable
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Answer by HHV
Jul 14, 2023
Sorry about that. It should not happen that there is an incongruency in our shipping prices that we offer. It might be that Discogs prices were not changed accordingly but the prices of 149,99 € are stated on our Website.
Jul 9, 2023
Verified review
Good service and very nice packaging as well as fast delivery. Very high shipping prices.
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Jul 8, 2023
Verified review
Wrong product was sent. Product listed was black vinyl, product sent was blue. Reached out to customer service to resolve the issue and received no reply.
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Answer by HHV
Jul 10, 2023
We are sorry about like that. Our customer service has been informed and will get back to you. We apologize for the inconvenience and frustration this has caused.
Jul 3, 2023
Verified review
Very slow to respond to email questions. They agreed to deliver the parcel to a new address, but they just returned the money and did not send the parcel and did not respond anymore, although I really wanted this item.
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Answer by HHV
Jul 6, 2023
Instead of shipping the exchange order was refunded. We are sorry. We apologize for the inconvenience and frustration this has caused.
Jun 28, 2023
Verified review
Mi pedido no ha llegado.
Mi pedido aparece como entregado, pero aún no he recibido nada .
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Answer by HHV
Jun 30, 2023
We are sorry about that. Please get in touch with our customer service via service@hhv.de. We are able to do an investigation and are able to arrange a refund or replacement.
Jun 25, 2023
Verified review
Box looked damaged or opened.
The box looked open or like it was damaged during the shipping process at least it was retaped. Everything was still inside, the CD's weren't damaged but some of the posters look like they might have been bent / creased.
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HR
Hc R.
Warmond
Jun 24, 2023
Verified review
Pakje nooit bezorgd!!!!!!!!!!!!!!!!!!!
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Answer by HHV
Jun 30, 2023
Unfortunately there was a problem with DHL. We are sorry. The order got returned and refunded.
Jun 16, 2023
Verified review
Ik wil niet meer besteld van jullie shop graag mijn besteling anuliren en niet weer mijn zelf lasyltig valen. Gr Lena Ociepa
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Jun 16, 2023
Verified review
shipping is not fast
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Jun 13, 2023
Verified review
Sent the wrong vinyl
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Answer by HHV
Jun 13, 2023
We are very sorry. Please be so kind and get in touch with us about a refund or a replacement. We apologize for the inconvenience and frustration this has caused.
Jun 9, 2023
Verified review
Where is the old glory?
More often than not, records arrive damaged. I have lost items that went out of stock like that, ended up with imperfect condition ones. Customer support is relatively slow. When I first became a customer of HHV, I rarely had issues like this. But now it seems like the good old days are gone.
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May 25, 2023
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May 15, 2023
Verified review
After two weeks I have no idea where it is. Impossible to track
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Answer by HHV
May 16, 2023
Correos tracking sometimes doesnt work. We apologize for the inconvenience and frustration this has caused.