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HHV
Reviews:

1,771 reviews in the last 12 months20,273 total reviews  

4.80
Excellent

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Top positive review

Nov 21, 2023
 Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
HM
Heiko M.
Düsseldorf

Top negative review

Nov 12, 2023
 Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them. They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ?? And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair. Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV

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Apr 11, 2024
 Verified review
Everything else was good but the fedex shipment is so difficult. Courier doesn't call and doesn't bring parcel to the nearest locker. I have to wait extra days if I am not home when courier comes about 12 o'clock. It's also very difficult to contact fedex.
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13 days ago
 Verified review
The oackage arrived open but everything is ok
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3 days ago
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Apr 8, 2024
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Apr 7, 2024
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Mar 31, 2024
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Mar 29, 2024
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Apr 8, 2024
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Please stop using FEDEX

HHV should really reconsider using Fedex as its only delivery partner for shipping internationally, in this case, to Switzerland. Fedex is the ONLY courier service in Switzerland that a) does not offer you the option online to indicate that the courier can leave the package at the door before the first delivery attempt, b) does not even allow a courier to leave a package at the door when nobody is home even if so indicated by a note left by the recipient and c)cannot indicate approximately when they will deliver. As a consequence, every time I receive a Fedex package at home I either have to stay at home the entire day or go through a convoluted process to request redelivery after the first attempt. This is just bad customer service, and I would stromgly suggest you switch to DHL or even just the regular postal services, which are EXCELLENT in Switzerland.
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Mar 31, 2024
 Verified review
You send me an LP what was in a poor condition.Totally not what was in the selling text. The cover had water damage en the LP had a bump...
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Apr 4, 2024
 Verified review

received shoes are defected

I received a pair of shoes with a material defect on the right shoe. I sent an email about it, but I did not hear back yet.
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Answer by HHV
Apr 5, 2024
We are sorry for the late reply. We hope that we will find a good solution. We apologize for the inconvenience and frustration this has caused.
Apr 5, 2024
 Verified review
Order has not arrived but on their site it says it shipped on the 26 of March with no further updates
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Answer by HHV
Apr 10, 2024
We are sorry for the delay. You order was shipped via Airmail with a longer delivery time.
Apr 11, 2024
 Verified review
Ship the items quicker... ordered on the 4th April. Still not arrived and no updates
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Answer by HHV
Apr 11, 2024
Order was successfully delivered within one week from Berlin to Dublin.
2 days ago
 Verified review
The package came completely damaged, the vinyl inside was bent. unbelievable.
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6 days ago
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Answer by HHV
5 days ago
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
13 days ago
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Mar 23, 2024
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Project turntable wall mount

Kept informed despatched promptly delivered 1 week from Berlin not sure if that’s good or bad post cost reasonable thanks
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Mar 7, 2024
 Verified review
Good service good information 👍
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Mar 13, 2024
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Mar 1, 2024
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Feb 28, 2024
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