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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
Pro: Delivery extremely fast and always correct.
Contra: My latest order contained a single with an inner sleeve. It was impossible to pull the record out of the sleeve, because the inner sleeve probably was glued into the outer sleeve. Since the outer sleeve was a picture sleeve and not a generic one, I didn't want to cut it out. But I had to. I made the sleeve a cut-out :-) I don't think singles need inner sleeves.
plutôt content de mes achats chez hhv et tout simplement de connaitre le site même si je trouve que les frais de port ne sont pas les plus chère pour la destination France mais quand même un peu peut être envoyer dans un point relais serait moins onéreux. Merci.
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Feb 4, 2024
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Good selection and communication on orders
Good selection, good communication on orders/delivery. Pricing could still improve as it is a bit higher than competitors particularly Amazon
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Jan 26, 2024
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El vinilo muy bonito, pero vino un poco doblada una esquina . A ver si la siguiente vez viene bien porque yo pague por un vinilo nuevo
Top juste le temps de livraison mais ils n’en peuvent rien et puis c’était pendant les fêtes 🥳
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Jan 22, 2024
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Some of the records are not in the best shape
Bend corners
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Jan 25, 2024
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number 1
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Jan 24, 2024
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Jan 23, 2024
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Jan 21, 2024
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Jan 16, 2024
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Jan 14, 2024
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Jan 13, 2024
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Jan 12, 2024
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Jan 19, 2024
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Poor information and scammy product photos
Ordered vinyl record there once, poor information about product and what's more they got their photos of diferent release, so it was quite scammy - ofcourse diferent vinyl came from what whas described.
I also sent a question about that product to be sure if product's photos uploaded there corespond with product in real life, but nobody answered ever since.
However delivery was really fast!
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Answer by HHV
Jan 24, 2024
We are very sorry for the wrong item. Unfortunately, your email was read after the order had already been sent. We apologize for the inconvenience and frustration this has caused.
Feb 4, 2024
Verified review
Used to be a big fan of HHV not now
Used to be a big fan of HHV. These years the prices are going higher, the category is getting smaller and customer service is not as good as it used to be (clueless staff). Disappointing.
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Jan 23, 2024
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I received damage item , payed shipping for a missing itemp and only got re embourse for the missing item but not the shipping
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Answer by HHV
Jan 24, 2024
We have refunded the half of the shipping cost too. Thank you very much.
Jan 23, 2024
Verified review
Retoure seems to be not possible anymore. I did a registration for some items to return with no answer or confirmation.
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Answer by HHV
Jan 24, 2024
There was no message from you. Please be so kind and get in touch with us for a refund or a replacement.
Jan 13, 2024
Verified review
I sent an email about a week ago about a missing order, but havent received an answer.
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Answer by HHV
Jan 16, 2024
That doesn't sound like a very good experience. We are sorry. Our customer service has been informed and will get back to you.
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