HHVReviews:
1,795 reviews in the last 12 months20,417 total reviews
Excellent
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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
AJ
Alex J.
Milano
Dec 21, 2023
Verified review
The delivery info is not true
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Answer by HHV
Dec 22, 2023
Your order is still on the way. Unfortunately the tracking info for Airmail is not so good.
Dec 20, 2023
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Dec 17, 2023
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It could've been better if they offer free return EU.
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Dec 16, 2023
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Dec 15, 2023
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Don’t chose the lowest cost international shipping
While I know the issues I had aren’t directly with HHV, the carrier they use took 2 weeks to deliver instead of the 5 days advertised, this was understandable due to customs and the holidays. But after waiting the 2 weeks the package came in really rough shape. I expected better for a vinyl I paid a lot of money for. I chose this carrier because it was the lowest cost but if I had known I would’ve chosen differently.
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Dec 15, 2023
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Dec 15, 2023
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Poor communication
After a week they had failed to send my order, when I queried it, instead of seeking a solution they simply cancelled the order without explanation.
Very frustrating service level.
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Answer by HHV
Dec 18, 2023
We had answered that we have not received a positive response from FedEx. We apologize for the inconvenience and frustration this has caused.
GS
GIANLUCA S.
Milan
Dec 11, 2023
Verified review
Great shop, not cheap
Huge catalogue, great exclusives but some records highly priced
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SS
Shaun S.
Gloucester
Dec 10, 2023
Verified review
I have now had two orders that are poorly packaged and subsequent seam splits. I have emailed asking for records to be shipped out of the sleeves but no response. First time they offered me a 10 % discount on my next purchase. Poor. Sort the packaging out.
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Answer by HHV
Dec 11, 2023
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Dec 7, 2023
Verified review
I've purchased lp Stieve Ray Vaughan lp ans the second record was badly scrunched. I've been sending messages to the seller but not much response.
I hope they will send any email back and solve this problem. Thank you
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Answer by HHV
Dec 8, 2023
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you. We apologize for the inconvenience and frustration this has caused.
Dec 7, 2023
Verified review
Refund policy
If you don’t have in stock anymore a item i ordered, it could be fair asking if i want to modify my order and let me choose even to cancel it before the delivery. I ordered two items to save on shipping costs and had a refund for the one i was more interested in.
At least give the customer the opportunity to add another record before the delivery…
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Dec 6, 2023
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Dec 5, 2023
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Sometimes packaging is not that good
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Dec 5, 2023
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Poor customer service
Delivery delayed by shipping company, it wasn’t HHV’s fault. But after contacting HHV customer service, for them to make claim towards shipping company, they didn’t want to do anything about it. Very poor and rude service from customer service. Not recommended.
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Answer by HHV
Dec 6, 2023
We are sorry that the delivery was delayed by one working day. Delivered within 4 working days from Berlin to Helsinki.
Dec 5, 2023
Verified review
Still not able to pick up my parcel because of a missing number. Pick up code.
So please. Help provide me with the code so I can open the lockers.
Also, the service team is rude. Never buying here anymore.
Give me my money back or arrange the code!!!
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Answer by HHV
Dec 6, 2023
You should receive the code from your UPS pick up store. We apologize for the inconvenience and frustration this has caused.
Dec 5, 2023
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Dec 4, 2023
Verified review
My order never arrived to me and cancelled by HHV. HHV send me full refund and I took my all money back, for money no problem. But I'm also very sad and disappointed because I really wanted some of the records that were included in the cancellation. I'm shockesd because it's the first time I've had a question like this at HHV. I was also sad to lose my right to a 10% discount. I wanted to write these as a customer who loves HHV very much and has been very satisfied so far.
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Answer by HHV
Dec 4, 2023
That doesn't sound like a very good experience. We are sorry. Our customer service has been informed and will get back to you.
Dec 3, 2023
Verified review
No communication, I've tried to get in touch but is quite impossible
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Dec 2, 2023
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I
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Dec 1, 2023
Verified review
Worst packaging worst delivery.
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Answer by HHV
Dec 4, 2023
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.