HHVReviews:
1,795 reviews in the last 12 months20,417 total reviews
Excellent
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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
Jul 13, 2023
Verified review
Bad attention
I tried to contact many times and got no response. the shipping price for discogs is 80 euros and on its page 160. I know that shipping for less than 10 kilos is worth 70/80 euros in Germany. a fraud..
regrettable
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Answer by HHV
Jul 14, 2023
Sorry about that. It should not happen that there is an incongruency in our shipping prices that we offer. It might be that Discogs prices were not changed accordingly but the prices of 149,99 € are stated on our Website.
Jul 13, 2023
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Jul 9, 2023
Verified review
Good service and very nice packaging as well as fast delivery. Very high shipping prices.
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Jul 8, 2023
Verified review
Wrong product was sent. Product listed was black vinyl, product sent was blue. Reached out to customer service to resolve the issue and received no reply.
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Answer by HHV
Jul 10, 2023
We are sorry about like that. Our customer service has been informed and will get back to you. We apologize for the inconvenience and frustration this has caused.
Jul 3, 2023
Verified review
Very slow to respond to email questions. They agreed to deliver the parcel to a new address, but they just returned the money and did not send the parcel and did not respond anymore, although I really wanted this item.
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Answer by HHV
Jul 6, 2023
Instead of shipping the exchange order was refunded. We are sorry. We apologize for the inconvenience and frustration this has caused.
Jun 28, 2023
Verified review
Mi pedido no ha llegado.
Mi pedido aparece como entregado, pero aún no he recibido nada .
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Answer by HHV
Jun 30, 2023
We are sorry about that. Please get in touch with our customer service via service@hhv.de. We are able to do an investigation and are able to arrange a refund or replacement.
Jun 27, 2023
Verified review
Goed en betrouwbaar. Mag iets sneller gecommuniceerd worden dat het verzonden wordt. Al met al goed bedrijf!!
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Jun 25, 2023
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Box looked damaged or opened.
The box looked open or like it was damaged during the shipping process at least it was retaped. Everything was still inside, the CD's weren't damaged but some of the posters look like they might have been bent / creased.
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HR
Hc R.
Warmond
Jun 24, 2023
Verified review
Pakje nooit bezorgd!!!!!!!!!!!!!!!!!!!
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Answer by HHV
Jun 30, 2023
Unfortunately there was a problem with DHL. We are sorry. The order got returned and refunded.
Jun 18, 2023
Verified review
Nice shop with lots of great gear… But…
Nice shop with lots of great gear… But didn’t get my de la poster I ordered.
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Jun 16, 2023
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Jun 16, 2023
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Ik wil niet meer besteld van jullie shop graag mijn besteling anuliren en niet weer mijn zelf lasyltig valen. Gr Lena Ociepa
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Jun 16, 2023
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shipping is not fast
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Jun 13, 2023
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It was fine, but the delivery which was due for the Friday arrived on the Monday.
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Jun 13, 2023
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Sent the wrong vinyl
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Answer by HHV
Jun 13, 2023
We are very sorry. Please be so kind and get in touch with us about a refund or a replacement. We apologize for the inconvenience and frustration this has caused.
Jun 12, 2023
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Jun 9, 2023
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Where is the old glory?
More often than not, records arrive damaged. I have lost items that went out of stock like that, ended up with imperfect condition ones. Customer support is relatively slow. When I first became a customer of HHV, I rarely had issues like this. But now it seems like the good old days are gone.
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Jun 3, 2023
Verified review
Good experience overall. I'm from the states, and my items came much faster than I thought. I will be ordering more.
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Jun 1, 2023
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