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HHV
Reviews:

1,795 reviews in the last 12 months20,417 total reviews  

4.80
Excellent

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Top positive review

Nov 21, 2023
 Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
HM
Heiko M.
Düsseldorf

Top negative review

Nov 12, 2023
 Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them. They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ?? And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair. Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV

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2 days ago
 Verified review

shipping to Netherlands is…

12 euro shipping to Netherlands is holding me back in ordering. Could do with a selection option for compilation LP’s in dance for easy finding stuff.
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3 days ago
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Customer's service is pretty good but FeDex delivery service was poor.
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3 days ago
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3 days ago
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4 days ago
 Verified review
nice
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4 days ago
 Verified review
Records arrived safe and sound. It took like 3 days to give it to FedEx but I got it, weekend was busy I guess. So overall I’m a happy customer
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7 days ago
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7 days ago
 Verified review
Hice mi pedido hace 10 días y aún no lo he recibido
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Answer by HHV
6 days ago
Sentimos mucho el retraso. Rogamos disculpen las molestias. Además de Asendia, también es posible el envío con FedEx o UPS.
7 days ago
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8 days ago
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8 days ago
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9 days ago
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Really good service, but would like another option for shipping where I am overseas. FedEx is the most expensive when it comes to import fees not related to taxes or duty.
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10 days ago
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10 days ago
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11 days ago
 Verified review
I order a lot from different stores and hhv doesn’t hold your records until you reach some amount or pieces specially these days with the shipping cost is very expensive it would be great to hold your order until you find some other records to add on. this helps to buy what you like and not missed it cause it’s out of stock..i leave in an island im spending a lot on shipping cause i love vinyl i bet more people feel this way just figure something at end of the checkout to select a date for shipping
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Answer by HHV
7 days ago
Thank you for your feedback. Do you know that you can add itmes to your order via combining of orders.
12 days ago
 Verified review
Record was warped slightly. Also could be the pressing but it crackles a lot and pops sometimes. I tryed cleaning ; only slightly helped 1 record sleeve was pretty bent and spine rip
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13 days ago
 Verified review

5 stars for HHV (sadly, let down by FedEx)

I've got nothing but good things to say about HHV's range, prices and customer service. Buying overseas (from the UK), however, there are constant issues with FedEx, who never deliver within the stated timeframe. Each time I order, no matter what the estimated delivery provided says, I need to wait all day for whenever they feel like turning up! I'd be prepared to pay a slightly higher shipping rate for a more reliable, predictable delivery service. Other than delivery, which is something not directly within HHV's control(?), I highly recommend shopping with HHV.
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May 2, 2024
 Verified review
Order canceled ! :(
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Answer by HHV
May 3, 2024
Unfortunately due to a database error, the item was out of stock. We sent a refund immediately.
May 2, 2024
 Verified review

Order wasn't shipped yet

It's been almost two weeks and my order still hasn't shipped. I feel ripped off
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Answer by HHV
May 3, 2024
Sorry about not receiving your item. The item was out of stock and we had to cancel it. Refund sent.
May 1, 2024
 Verified review
Quick reaction & friendly
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