HHVReviews:
1,785 reviews in the last 12 months20,362 total reviews
Excellent
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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
2 days ago
Verified review
I order a lot from different stores and hhv doesn’t hold your records until you reach some amount or pieces specially these days with the shipping cost is very expensive it would be great to hold your order until you find some other records to add on. this helps to buy what you like and not missed it cause it’s out of stock..i leave in an island im spending a lot on shipping cause i love vinyl i bet more people feel this way just figure something at end of the checkout to select a date for shipping
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3 days ago
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9 days ago
Verified review
Unavailable items
Great shop but sometimes unable to deliver the records we have ordered. As a compensation, they offer to "keep the money on your custumer account", which obliges you to order again to them, and pay for postage a second time.
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10 days ago
Verified review
Order canceled ! :(
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Answer by HHV
9 days ago
Unfortunately due to a database error, the item was out of stock. We sent a refund immediately.
10 days ago
Verified review
Order wasn't shipped yet
It's been almost two weeks and my order still hasn't shipped. I feel ripped off
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Answer by HHV
9 days ago
Sorry about not receiving your item. The item was out of stock and we had to cancel it. Refund sent.
Apr 27, 2024
Verified review
Record was not damage but the cover and insert were. You sent it from the UK to the west coast of America in some of the worst packaging of ever seen and I order from amateurs. The flimsy box that had holes big enough to see the record through was barely in one piece when it got here. So now I have the cover and the insert under a pile of books to get them straightened out but the creases are permanent. But the record itself arrived in “like new” condition so I wasn’t going to say anything but since y’all asked….
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Apr 26, 2024
Verified review
The package came completely damaged, the vinyl inside was bent. unbelievable.
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Answer by HHV
13 days ago
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Apr 22, 2024
Verified review
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Answer by HHV
Apr 23, 2024
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Apr 15, 2024
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Apr 8, 2024
Verified review
Please stop using FEDEX
HHV should really reconsider using Fedex as its only delivery partner for shipping internationally, in this case, to Switzerland. Fedex is the ONLY courier service in Switzerland that a) does not offer you the option online to indicate that the courier can leave the package at the door before the first delivery attempt, b) does not even allow a courier to leave a package at the door when nobody is home even if so indicated by a note left by the recipient and c)cannot indicate approximately when they will deliver. As a consequence, every time I receive a Fedex package at home I either have to stay at home the entire day or go through a convoluted process to request redelivery after the first attempt. This is just bad customer service, and I would stromgly suggest you switch to DHL or even just the regular postal services, which are EXCELLENT in Switzerland.
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Apr 5, 2024
Verified review
Order has not arrived but on their site it says it shipped on the 26 of March with no further updates
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Answer by HHV
Apr 10, 2024
We are sorry for the delay. You order was shipped via Airmail with a longer delivery time.
Apr 4, 2024
Verified review
received shoes are defected
I received a pair of shoes with a material defect on the right shoe. I sent an email about it, but I did not hear back yet.
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Answer by HHV
Apr 5, 2024
We are sorry for the late reply. We hope that we will find a good solution. We apologize for the inconvenience and frustration this has caused.
Mar 31, 2024
Verified review
You send me an LP what was in a poor condition.Totally not what was in the selling text. The cover had water damage en the LP had a bump...
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Mar 27, 2024
Verified review
for order 15019-50656, it dissappeared, but I don't have any response:
I would like to hear a reaction, not to be treated as another support ticket
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Answer by HHV
Mar 28, 2024
Your order has been successfully delivered in time. We had also answered your messages.
Mar 7, 2024
Verified review
Expect vinyl to be replaced, card came damaged and split. HHV Offered a portion of what the record cost. I would expect full refund and record collected. Or replaced with a new copy. That’s not been offered.
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Answer by HHV
Mar 7, 2024
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you.
Feb 28, 2024
Verified review
delay in delivery of the parcel..
Thank you..!
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Feb 24, 2024
Verified review
I placed the order more than two weeks ago and i'm still waiting for the parcel to arrive. The company in Spain in charge of delivering the goods (Tipsa) is no good, they've been holding the package for three days for no reason.
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Feb 24, 2024
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Answer by HHV
Feb 27, 2024
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Feb 21, 2024
Verified review
After almost 1 month in still waiting my disc......
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Answer by HHV
Feb 22, 2024
The order was delivered today by Airmail. We are sorry for the delay. We apologize for the inconvenience and frustration this has caused.
Jan 23, 2024
Verified review
Retoure seems to be not possible anymore. I did a registration for some items to return with no answer or confirmation.
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Answer by HHV
Jan 24, 2024
There was no message from you. Please be so kind and get in touch with us for a refund or a replacement.