HHVReviews:
1,795 reviews in the last 12 months20,417 total reviews
Excellent
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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
4 days ago
Verified review
About My last few orders :
"Preorder" Item was cancelled.
"Curently not available" item not arrived.
One of ordered items not arrived.Thei forgot put in the box !!!!
Did't agree to send new one to Me ???
Packges Late by one and two days !
and so on .................
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May 3, 2024
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Unavailable items
Great shop but sometimes unable to deliver the records we have ordered. As a compensation, they offer to "keep the money on your custumer account", which obliges you to order again to them, and pay for postage a second time.
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May 2, 2024
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Order wasn't shipped yet
It's been almost two weeks and my order still hasn't shipped. I feel ripped off
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Answer by HHV
May 3, 2024
Sorry about not receiving your item. The item was out of stock and we had to cancel it. Refund sent.
Apr 26, 2024
Verified review
The package came completely damaged, the vinyl inside was bent. unbelievable.
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Answer by HHV
Apr 29, 2024
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
7 days ago
Verified review
Hice mi pedido hace 10 días y aún no lo he recibido
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Answer by HHV
6 days ago
Sentimos mucho el retraso. Rogamos disculpen las molestias. Además de Asendia, también es posible el envío con FedEx o UPS.
May 2, 2024
Verified review
Order canceled ! :(
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Answer by HHV
May 3, 2024
Unfortunately due to a database error, the item was out of stock. We sent a refund immediately.
11 days ago
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Apr 22, 2024
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Answer by HHV
Apr 23, 2024
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Apr 11, 2024
Verified review
Everything else was good but the fedex shipment is so difficult. Courier doesn't call and doesn't bring parcel to the nearest locker. I have to wait extra days if I am not home when courier comes about 12 o'clock. It's also very difficult to contact fedex.
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Mar 23, 2024
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Project turntable wall mount
Kept informed despatched promptly delivered 1 week from Berlin not sure if that’s good or bad post cost reasonable thanks
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Apr 15, 2024
Verified review
The oackage arrived open but everything is ok
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Apr 8, 2024
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Apr 7, 2024
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Mar 31, 2024
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Mar 29, 2024
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Apr 8, 2024
Verified review
Please stop using FEDEX
HHV should really reconsider using Fedex as its only delivery partner for shipping internationally, in this case, to Switzerland. Fedex is the ONLY courier service in Switzerland that a) does not offer you the option online to indicate that the courier can leave the package at the door before the first delivery attempt, b) does not even allow a courier to leave a package at the door when nobody is home even if so indicated by a note left by the recipient and c)cannot indicate approximately when they will deliver. As a consequence, every time I receive a Fedex package at home I either have to stay at home the entire day or go through a convoluted process to request redelivery after the first attempt. This is just bad customer service, and I would stromgly suggest you switch to DHL or even just the regular postal services, which are EXCELLENT in Switzerland.
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Mar 27, 2024
Verified review
for order 15019-50656, it dissappeared, but I don't have any response:
I would like to hear a reaction, not to be treated as another support ticket
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Answer by HHV
Mar 28, 2024
Your order has been successfully delivered in time. We had also answered your messages.
Mar 31, 2024
Verified review
You send me an LP what was in a poor condition.Totally not what was in the selling text. The cover had water damage en the LP had a bump...
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Apr 4, 2024
Verified review
received shoes are defected
I received a pair of shoes with a material defect on the right shoe. I sent an email about it, but I did not hear back yet.
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Answer by HHV
Apr 5, 2024
We are sorry for the late reply. We hope that we will find a good solution. We apologize for the inconvenience and frustration this has caused.
Apr 5, 2024
Verified review
Order has not arrived but on their site it says it shipped on the 26 of March with no further updates
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Answer by HHV
Apr 10, 2024
We are sorry for the delay. You order was shipped via Airmail with a longer delivery time.