HHVReviews:
1,795 reviews in the last 12 months20,417 total reviews
Excellent
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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
Apr 28, 2024
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Apr 26, 2024
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The package came completely damaged, the vinyl inside was bent. unbelievable.
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Answer by HHV
Apr 29, 2024
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Apr 25, 2024
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Apr 22, 2024
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Answer by HHV
Apr 23, 2024
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Apr 15, 2024
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The oackage arrived open but everything is ok
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Apr 11, 2024
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Everything else was good but the fedex shipment is so difficult. Courier doesn't call and doesn't bring parcel to the nearest locker. I have to wait extra days if I am not home when courier comes about 12 o'clock. It's also very difficult to contact fedex.
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Apr 8, 2024
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Apr 7, 2024
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Apr 5, 2024
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Order has not arrived but on their site it says it shipped on the 26 of March with no further updates
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Answer by HHV
Apr 10, 2024
We are sorry for the delay. You order was shipped via Airmail with a longer delivery time.
Apr 4, 2024
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received shoes are defected
I received a pair of shoes with a material defect on the right shoe. I sent an email about it, but I did not hear back yet.
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Answer by HHV
Apr 5, 2024
We are sorry for the late reply. We hope that we will find a good solution. We apologize for the inconvenience and frustration this has caused.
Mar 31, 2024
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You send me an LP what was in a poor condition.Totally not what was in the selling text. The cover had water damage en the LP had a bump...
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Mar 31, 2024
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Mar 29, 2024
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Mar 27, 2024
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for order 15019-50656, it dissappeared, but I don't have any response:
I would like to hear a reaction, not to be treated as another support ticket
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Answer by HHV
Mar 28, 2024
Your order has been successfully delivered in time. We had also answered your messages.
Mar 23, 2024
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Project turntable wall mount
Kept informed despatched promptly delivered 1 week from Berlin not sure if that’s good or bad post cost reasonable thanks
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Mar 13, 2024
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Mar 7, 2024
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Good service good information 👍
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Mar 7, 2024
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Expect vinyl to be replaced, card came damaged and split. HHV Offered a portion of what the record cost. I would expect full refund and record collected. Or replaced with a new copy. That’s not been offered.
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Answer by HHV
Mar 7, 2024
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you.
Mar 1, 2024
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Feb 28, 2024
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