HHVReviews:
1,812 reviews in the last 12 months20,490 total reviews
Excellent
TrustmarkValid
Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
Dec 5, 2023
Verified review
Poor customer service
Delivery delayed by shipping company, it wasn’t HHV’s fault. But after contacting HHV customer service, for them to make claim towards shipping company, they didn’t want to do anything about it. Very poor and rude service from customer service. Not recommended.
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Answer by HHV
Dec 6, 2023
We are sorry that the delivery was delayed by one working day. Delivered within 4 working days from Berlin to Helsinki.
Dec 5, 2023
Verified review
Still not able to pick up my parcel because of a missing number. Pick up code.
So please. Help provide me with the code so I can open the lockers.
Also, the service team is rude. Never buying here anymore.
Give me my money back or arrange the code!!!
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Answer by HHV
Dec 6, 2023
You should receive the code from your UPS pick up store. We apologize for the inconvenience and frustration this has caused.
Dec 5, 2023
Verified review
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Dec 4, 2023
Verified review
My order never arrived to me and cancelled by HHV. HHV send me full refund and I took my all money back, for money no problem. But I'm also very sad and disappointed because I really wanted some of the records that were included in the cancellation. I'm shockesd because it's the first time I've had a question like this at HHV. I was also sad to lose my right to a 10% discount. I wanted to write these as a customer who loves HHV very much and has been very satisfied so far.
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Answer by HHV
Dec 4, 2023
That doesn't sound like a very good experience. We are sorry. Our customer service has been informed and will get back to you.
Dec 1, 2023
Verified review
Worst packaging worst delivery.
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Answer by HHV
Dec 4, 2023
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Nov 30, 2023
Verified review
Once a client made an order, be sure your provider is doing his job, better tracking of items
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Answer by HHV
Dec 4, 2023
We are very sorry for the delay. Please get in touch with our customer service. We apologize for the inconvenience and frustration this has caused.
Nov 30, 2023
Verified review
FedEx can present oneself better, approximately time of delivery, no body like to wait all day ..............
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Nov 28, 2023
Verified review
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Nov 27, 2023
Verified review
CS needs to check mail info from client. Today is the 2nd time my order will be sent back to Germany by Fedex because there are papers missing Again since I live in a non EU country
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Answer by HHV
Nov 29, 2023
We are sorry for the delay. Extra paperwork is required for Gibraltar. Our customer service has been informed and will get back to you
NB
Nick B.
Sandgate
Nov 27, 2023
Verified review
Actually deliver the goods
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Answer by HHV
Nov 29, 2023
We are sorry for the delay. We apologize for the inconvenience and frustration this has caused.
Nov 26, 2023
Verified review
That's possibility to listent lo Belfort by
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Nov 25, 2023
Verified review
Once I ordered the 50 cent’s album for 20€ but they canceled my order , explained what is out of stock. But magically it was on stock for 50€. So cheap and naive action
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Answer by HHV
Nov 29, 2023
Unfortunately it is not the same version. We are sorry. The timing is unfortunate, of course.
Nov 23, 2023
Verified review
My order was stuck in Frankfurt for several days. I conversed with the FedEx chat box and asked why my order was delayed and the response was that my order would be delivered on time. I responded that we were past the committed delivery date. It asked my to reword my question. I asked why my order was delayed. It repeated that my order would be delivered on time. I gave up.
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Answer by HHV
Nov 24, 2023
We are sorry for the delay. We apologize for the inconvenience and frustration this has caused.
HM
Heiko M.
Düsseldorf
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben, ABER
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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Nov 21, 2023
Verified review
One item bought from coins was missing in the box. Seller usually doesn’t resolve consumer complaints.
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Answer by HHV
Nov 21, 2023
That doesn't sound like a very good experience. We are sorry. We know we can do that better. We apologize for the inconvenience and frustration this has caused.
Nov 21, 2023
Verified review
Doesn’t provide resolutions to problems faced after placing an order
Doesn’t provide resolutions to the problems faced regarding shipment after placing an order.
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Answer by HHV
Nov 21, 2023
Unfortunately the return costs far exceed the costs of the order. We are very sorry that we couldnt find a better solution with Indian Customs.
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
Report review
Answer by HHV
Nov 17, 2023
That doesn't sound like a very good experience. We are sorry. We know we can do that better. We apologize for the inconvenience and frustration this has caused.
Nov 11, 2023
Verified review
Descontrol.
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Answer by HHV
Nov 13, 2023
Thank you for one star. What could we do better next time?
Nov 2, 2023
Verified review
i like the fast delivery ad service satisfied about products some items are expensive but quality is ok
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GB
Guus B.
Dordrecht
Nov 2, 2023
Verified review
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