HHV- Logo - reviews

HHV
Reviews:

1,795 reviews in the last 12 months20,417 total reviews  

4.80
Excellent

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Certified since: Dec 9, 2014
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Top positive review

Nov 21, 2023
 Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
HM
Heiko M.
Düsseldorf

Top negative review

Nov 12, 2023
 Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them. They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ?? And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair. Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV

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Oct 16, 2023
 Verified review
Some of my vinyls came slightly warped, it doesn't affect the quality but for the price I would've expected better care
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Oct 12, 2023
 Verified review
It's pretty much a seemless system of insurance of items .
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JA
Oct 11, 2023
 Verified review
My order is send back, cause DHL don't find the delivery address?!! HHV received the package back and tells me that 2 items are not in stock anymore??? This is not the way to threat (fix) customers. I will order to other shops now....
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Answer by HHV
Oct 13, 2023
We have to find a better solution for returns, which are nor delivered. We apologize for the inconvenience and frustration this has caused.
Oct 11, 2023
 Verified review
Quick & good but the vinyl covers need to be better preserved
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Oct 9, 2023
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Payment Options Could Be Improved

Payment options could be improved as trying to avoid using PayPal created a lot of problems. Of late, PayPal has become extremely uneconomical due to service fees and inflated currency exchange rates. Trying to pay directly with my credit card can save me more than 5% but transaction was denied due to undisclosed issues. This was the message received - "Due to security reasons we could not allow this transaction. Please contact our customer service."
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Oct 2, 2023
 Verified review
Great and trustworthy online shop, with fast delivery. Very pleasant experience.
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Sep 28, 2023
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Answer by HHV
Oct 6, 2023
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Sep 25, 2023
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Sep 25, 2023
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Sep 22, 2023
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Sep 22, 2023
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REDUSE THE PRICES!!!!!
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Sep 18, 2023
 Verified review
Lots of bargains and superfast delivery.
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Sep 17, 2023
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Fast delivery. Record jumps on one track but I have that track on other discs. A bit annoying but not worth all the expense and fuss of returning the record.
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Sep 9, 2023
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Sep 8, 2023
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Good service Packages vary in quality. Not every time rigid as it should be
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Sep 5, 2023
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Sell only records in stock and not waiting weeks for re stock
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Aug 26, 2023
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Aug 25, 2023
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I Like the quick shipment et I don't like the damaged vinyls covers.
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Aug 25, 2023
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I like the rapidity of the shipment & I don't like The vinyls with damaged covers !
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Aug 25, 2023
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