HHV- Logo - reviews

HHV
Reviews:

1,795 reviews in the last 12 months20,417 total reviews  

4.80
Excellent

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Top positive review

Nov 21, 2023
 Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
HM
Heiko M.
Düsseldorf

Top negative review

Nov 12, 2023
 Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them. They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ?? And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair. Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV

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Aug 15, 2023
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Aug 15, 2023
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Aug 12, 2023
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Aug 10, 2023
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Great transaction all good!!
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Aug 9, 2023
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Kim B.
Malmö
Aug 4, 2023
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Aug 3, 2023
 Verified review

All damaged

I ordered some records for a very important event. Unfortunately, upon receiving the delivery, I was deeply disappointed to find that the box was ripped apart and completely wet, and all the records inside were soaking wet. To my dismay, every single disc was severely warped, rendering them unplayable and causing permanent damage to our collection. The “Taylor Swift - Speak Now Taylors Version Lilac Marbled Vinyl Edition” that I ordered is missing in the box. All of the rest have serious damaged corners and warped discs. I am more than disappointed. I want a full refund of 621,79 € immediately.
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Answer by HHV
Aug 4, 2023
Thanks for the feedback, please get in touch with our customer services so we can sort this out.
Aug 1, 2023
 Verified review
Breadth of offering and speedy delivery
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Aug 1, 2023
 Verified review

Good selctand choices of different…

Good selections of items and I like that there are also different shipping methods. Overall very satisfied! Perhaps maybe to use a bit better packaging boxes, as these seem not so sturdy.
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Jul 31, 2023
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Answer by HHV
Aug 1, 2023
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
RW
Rick W.
Rotterdam
Jul 23, 2023
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Jul 23, 2023
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Jul 20, 2023
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Jul 13, 2023
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Quick shipment but the package is damaged
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Jul 13, 2023
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Jun 28, 2023
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Mi pedido no ha llegado.

Mi pedido aparece como entregado, pero aún no he recibido nada .
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Answer by HHV
Jun 30, 2023
We are sorry about that. Please get in touch with our customer service via service@hhv.de. We are able to do an investigation and are able to arrange a refund or replacement.
Jun 27, 2023
 Verified review
Goed en betrouwbaar. Mag iets sneller gecommuniceerd worden dat het verzonden wordt. Al met al goed bedrijf!!
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HR
Hc R.
Warmond
Jun 24, 2023
 Verified review
Pakje nooit bezorgd!!!!!!!!!!!!!!!!!!!
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Answer by HHV
Jun 30, 2023
Unfortunately there was a problem with DHL. We are sorry. The order got returned and refunded.
Jun 18, 2023
 Verified review

Nice shop with lots of great gear… But…

Nice shop with lots of great gear… But didn’t get my de la poster I ordered.
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Jun 16, 2023
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