Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
I ordered some records for a very important event. Unfortunately, upon receiving the delivery, I was deeply disappointed to find that the box was ripped apart and completely wet, and all the records inside were soaking wet. To my dismay, every single disc was severely warped, rendering them unplayable and causing permanent damage to our collection.
The “Taylor Swift - Speak Now Taylors Version Lilac Marbled Vinyl Edition” that I ordered is missing in the box. All of the rest have serious damaged corners and warped discs. I am more than disappointed. I want a full refund of 621,79 € immediately.
Report review
Answer by HHV
Aug 4, 2023
Thanks for the feedback, please get in touch with our customer services so we can sort this out.
Aug 1, 2023
Verified review
Breadth of offering and speedy delivery
Report review
Aug 1, 2023
Verified review
Good selctand choices of different…
Good selections of items and I like that there are also different shipping methods.
Overall very satisfied!
Perhaps maybe to use a bit better packaging boxes, as these seem not so sturdy.
Report review
Jul 31, 2023
Verified review
Report review
Answer by HHV
Aug 1, 2023
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Mi pedido aparece como entregado, pero aún no he recibido nada .
Report review
Answer by HHV
Jun 30, 2023
We are sorry about that. Please get in touch with our customer service via service@hhv.de. We are able to do an investigation and are able to arrange a refund or replacement.
Jun 27, 2023
Verified review
Goed en betrouwbaar. Mag iets sneller gecommuniceerd worden dat het verzonden wordt. Al met al goed bedrijf!!
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.