HHVReviews:
1,785 reviews in the last 12 months20,362 total reviews
Excellent
TrustmarkValid
Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
Read more
HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
Read more
Reviews for HHV
2 days ago
Verified review
Report review
9 days ago
Verified review
Unavailable items
Great shop but sometimes unable to deliver the records we have ordered. As a compensation, they offer to "keep the money on your custumer account", which obliges you to order again to them, and pay for postage a second time.
Report review
Apr 27, 2024
Verified review
Record was not damage but the cover and insert were. You sent it from the UK to the west coast of America in some of the worst packaging of ever seen and I order from amateurs. The flimsy box that had holes big enough to see the record through was barely in one piece when it got here. So now I have the cover and the insert under a pile of books to get them straightened out but the creases are permanent. But the record itself arrived in “like new” condition so I wasn’t going to say anything but since y’all asked….
Report review
Apr 15, 2024
Verified review
Report review
Apr 11, 2024
Verified review
Ship the items quicker... ordered on the 4th April. Still not arrived and no updates
Report review
Answer by HHV
Apr 11, 2024
Order was successfully delivered within one week from Berlin to Dublin.
Apr 8, 2024
Verified review
Please stop using FEDEX
HHV should really reconsider using Fedex as its only delivery partner for shipping internationally, in this case, to Switzerland. Fedex is the ONLY courier service in Switzerland that a) does not offer you the option online to indicate that the courier can leave the package at the door before the first delivery attempt, b) does not even allow a courier to leave a package at the door when nobody is home even if so indicated by a note left by the recipient and c)cannot indicate approximately when they will deliver. As a consequence, every time I receive a Fedex package at home I either have to stay at home the entire day or go through a convoluted process to request redelivery after the first attempt. This is just bad customer service, and I would stromgly suggest you switch to DHL or even just the regular postal services, which are EXCELLENT in Switzerland.
Report review
Mar 9, 2024
Verified review
275 / 5 000
275 / 5 000
Wyniki tłumaczenia
Tłumaczenie
New vinyl in the announcement. After receiving it, it turns out that the foil is missing and the discs are broken. There is no chance that they were damaged during transport because the packaging was in perfect condition. It turns out they knew what they were sending. I can't believe it. The only plus is that they gave the money back.
Report review
Answer by HHV
Mar 11, 2024
The items should always arrive in perfect condition. We apologize for the inconvenience and frustration this has caused.
Mar 5, 2024
Verified review
My t shirt had a Stain on it
I am trying to resolve it with support, and they have have been good at giving quick answers although they keep asking for things for me to do.
Report review
Answer by HHV
Mar 6, 2024
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Feb 28, 2024
Verified review
delay in delivery of the parcel..
Thank you..!
Report review
Feb 24, 2024
Verified review
I placed the order more than two weeks ago and i'm still waiting for the parcel to arrive. The company in Spain in charge of delivering the goods (Tipsa) is no good, they've been holding the package for three days for no reason.
Report review
Feb 4, 2024
Verified review
Used to be a big fan of HHV not now
Used to be a big fan of HHV. These years the prices are going higher, the category is getting smaller and customer service is not as good as it used to be (clueless staff). Disappointing.
Report review
Jan 22, 2024
Verified review
the record i bought sounded awful
Report review
Jan 19, 2024
Verified review
Poor information and scammy product photos
Ordered vinyl record there once, poor information about product and what's more they got their photos of diferent release, so it was quite scammy - ofcourse diferent vinyl came from what whas described.
I also sent a question about that product to be sure if product's photos uploaded there corespond with product in real life, but nobody answered ever since.
However delivery was really fast!
Report review
Answer by HHV
Jan 24, 2024
We are very sorry for the wrong item. Unfortunately, your email was read after the order had already been sent. We apologize for the inconvenience and frustration this has caused.
Dec 26, 2023
Verified review
Report review
Dec 15, 2023
Verified review
Don’t chose the lowest cost international shipping
While I know the issues I had aren’t directly with HHV, the carrier they use took 2 weeks to deliver instead of the 5 days advertised, this was understandable due to customs and the holidays. But after waiting the 2 weeks the package came in really rough shape. I expected better for a vinyl I paid a lot of money for. I chose this carrier because it was the lowest cost but if I had known I would’ve chosen differently.
Report review
Dec 7, 2023
Verified review
Refund policy
If you don’t have in stock anymore a item i ordered, it could be fair asking if i want to modify my order and let me choose even to cancel it before the delivery. I ordered two items to save on shipping costs and had a refund for the one i was more interested in.
At least give the customer the opportunity to add another record before the delivery…
Report review
Dec 3, 2023
Verified review
No communication, I've tried to get in touch but is quite impossible
Report review
Dec 2, 2023
Verified review
I
Report review
Oct 22, 2023
Verified review
Slow and complicated delivery.
Product was great, Nudie quality but delivery to Finland was slow and complicated with Fedex.
Report review
Answer by HHV
Oct 23, 2023
The order was delivered within 3 working days to a pick up station. And successfully delivered next day.
Oct 6, 2023
Verified review
Wrong item
Unfortunately i received a wrong edition of a vinyl , i got back a partial refund but the experience was not so good.
Report review
Answer by HHV
Oct 6, 2023
That doesn't sound like a very good experience. We are sorry. We apologize for the inconvenience and frustration this has caused.