HHVReviews:
1,786 reviews in the last 12 months20,357 total reviews
Excellent
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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
2 days ago
Verified review
5 stars for HHV (sadly, let down by FedEx)
I've got nothing but good things to say about HHV's range, prices and customer service. Buying overseas (from the UK), however, there are constant issues with FedEx, who never deliver within the stated timeframe. Each time I order, no matter what the estimated delivery provided says, I need to wait all day for whenever they feel like turning up! I'd be prepared to pay a slightly higher shipping rate for a more reliable, predictable delivery service. Other than delivery, which is something not directly within HHV's control(?), I highly recommend shopping with HHV.
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Apr 11, 2024
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Everything else was good but the fedex shipment is so difficult. Courier doesn't call and doesn't bring parcel to the nearest locker. I have to wait extra days if I am not home when courier comes about 12 o'clock. It's also very difficult to contact fedex.
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2 days ago
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Record was warped slightly. Also could be the pressing but it crackles a lot and pops sometimes. I tryed cleaning ; only slightly helped
1 record sleeve was pretty bent and spine rip
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Apr 15, 2024
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The oackage arrived open but everything is ok
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10 days ago
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Quick reaction & friendly
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13 days ago
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Apr 25, 2024
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13 days ago
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Record was not damage but the cover and insert were. You sent it from the UK to the west coast of America in some of the worst packaging of ever seen and I order from amateurs. The flimsy box that had holes big enough to see the record through was barely in one piece when it got here. So now I have the cover and the insert under a pile of books to get them straightened out but the creases are permanent. But the record itself arrived in “like new” condition so I wasn’t going to say anything but since y’all asked….
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8 days ago
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Unavailable items
Great shop but sometimes unable to deliver the records we have ordered. As a compensation, they offer to "keep the money on your custumer account", which obliges you to order again to them, and pay for postage a second time.
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Apr 11, 2024
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Ship the items quicker... ordered on the 4th April. Still not arrived and no updates
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Answer by HHV
Apr 11, 2024
Order was successfully delivered within one week from Berlin to Dublin.
Apr 15, 2024
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Mar 23, 2024
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Project turntable wall mount
Kept informed despatched promptly delivered 1 week from Berlin not sure if that’s good or bad post cost reasonable thanks
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Apr 8, 2024
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Apr 7, 2024
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Mar 31, 2024
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Mar 29, 2024
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Mar 13, 2024
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Apr 8, 2024
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Please stop using FEDEX
HHV should really reconsider using Fedex as its only delivery partner for shipping internationally, in this case, to Switzerland. Fedex is the ONLY courier service in Switzerland that a) does not offer you the option online to indicate that the courier can leave the package at the door before the first delivery attempt, b) does not even allow a courier to leave a package at the door when nobody is home even if so indicated by a note left by the recipient and c)cannot indicate approximately when they will deliver. As a consequence, every time I receive a Fedex package at home I either have to stay at home the entire day or go through a convoluted process to request redelivery after the first attempt. This is just bad customer service, and I would stromgly suggest you switch to DHL or even just the regular postal services, which are EXCELLENT in Switzerland.
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Feb 12, 2024
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Mooi verpakt. Wel duur verzending
Goede communicatie. Top
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Feb 26, 2024
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Great but the cover not perfect !
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