Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
Pro: Delivery extremely fast and always correct.
Contra: My latest order contained a single with an inner sleeve. It was impossible to pull the record out of the sleeve, because the inner sleeve probably was glued into the outer sleeve. Since the outer sleeve was a picture sleeve and not a generic one, I didn't want to cut it out. But I had to. I made the sleeve a cut-out :-) I don't think singles need inner sleeves.
plutôt content de mes achats chez hhv et tout simplement de connaitre le site même si je trouve que les frais de port ne sont pas les plus chère pour la destination France mais quand même un peu peut être envoyer dans un point relais serait moins onéreux. Merci.
Report review
Feb 4, 2024
Verified review
Good selection and communication on orders
Good selection, good communication on orders/delivery. Pricing could still improve as it is a bit higher than competitors particularly Amazon
Report review
Jan 26, 2024
Verified review
El vinilo muy bonito, pero vino un poco doblada una esquina . A ver si la siguiente vez viene bien porque yo pague por un vinilo nuevo
Report review
Jan 22, 2024
Verified review
Some of the records are not in the best shape
Bend corners
Report review
Feb 12, 2024
Verified review
Mooi verpakt. Wel duur verzending
Goede communicatie. Top
Report review
Feb 13, 2024
Verified review
free shipping
Report review
Jan 25, 2024
Verified review
number 1
Report review
Feb 19, 2024
Verified review
Report review
Jan 24, 2024
Verified review
Report review
Jan 23, 2024
Verified review
Report review
Jan 21, 2024
Verified review
Report review
Feb 4, 2024
Verified review
Used to be a big fan of HHV not now
Used to be a big fan of HHV. These years the prices are going higher, the category is getting smaller and customer service is not as good as it used to be (clueless staff). Disappointing.
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
Report review
Oct 9, 2023
Verified review
Payment Options Could Be Improved
Payment options could be improved as trying to avoid using PayPal created a lot of problems. Of late, PayPal has become extremely uneconomical due to service fees and inflated currency exchange rates. Trying to pay directly with my credit card can save me more than 5% but transaction was denied due to undisclosed issues. This was the message received - "Due to security reasons we could not allow this transaction. Please contact our customer service."
Report review
Oct 16, 2023
Verified review
Some of my vinyls came slightly warped, it doesn't affect the quality but for the price I would've expected better care
Report review
Aug 1, 2023
Verified review
Good selctand choices of different…
Good selections of items and I like that there are also different shipping methods.
Overall very satisfied!
Perhaps maybe to use a bit better packaging boxes, as these seem not so sturdy.
Report review
Oct 21, 2023
Verified review
I like the variety of stock but the shipping costs to Ireland are quite high especially as with most companies offering free shipping over a certain value €50 or more.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.