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HHV
Reviews:

1,875 reviews in the last 12 months20,785 total reviews  

4.81
Excellent

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Most relevant positive review

Nov 21, 2023
 Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
HM
Heiko M.
Düsseldorf

Most relevant negative review

2 days ago
 Verified review
I have been a customer of HHV for approx 3 years. More often than not, the records arrived in poor condition; bent corners, scratches etc. Some times you can tell that the damage(s) occurred during shipping, but other times, while the package arrives in perfect shape, the records are damaged. This suggests that they were shipped in poor condition. Even if the items were damaged during shipping, they ought to be packed more carefully and protected. There are plenty of shops out there, shipping even transatlantic annd arriving in MINT shape. I have a long history with HHV with refunds, replacements, and compensation discounts. But my most recent experience, has been the worst one: I had pre-ordered 2 albums that were both available on pre-sale sometime in May. The first album was Royksopp’s “Do It Again” and the second Puscifer’s “D is for Dubby”. As per HHV’s policy, they would both ship when because available at once, altogether. This means that even if one became available earlier, it would still get shipped when the other became available too. Also, the order was pre-paid in full, including shipping. As such, they ought to be reserved. At some point, Royksopp’s album became available, but Puscifer’s was still on back order. So no shipping was initiated. But since I had already paid, Royksopp’s album should have been reserved for me. Soon after I was receiving emails that there would be further delay in my shipment because of Puscifer’s album was delayed from the distributor. But that didn’t matter, since my Royksopp album was already there, paid and reserved for. Or at least, that’s what I thought! Few days ago I woke up to an unpleasant notification from HHV that my Royksopp album had gone out of stock and an automatic refund was initiated! The excuse was that there was a distribution order issue, BUT that is not the case. The album was live for sale for many days, as I was monitoring the status (it is a rather collectible album and was monitoring the stock status for price appreciation). They have obviously chose to satisfy another customer, against my pre-paid order! That’s not how you do business. This is an unprofessional behavior and one might even call it a scam. I lost the opportunity to purchase the record on retail price, having relied on my PRE PAID order, and now that the item is out of stock, I have to go in the secondary market. Shame. Disgusting.
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Reviews for HHV

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Jul 9, 2024
 Verified review

Great selection of music & good price

Great selection of music, great communication, good prices, fast delivery considering it’s coming to UK from Germany. Only issue I had is postage seems to fluctuate with the three vinyl orders I placed. Had to keep deleting item until I got the same postage as the other two items I ordered. Changed the next day? Overall though really great reliable seller
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FP
Francisco P.
Angra do Heroismo
6 days ago
 Verified review

Cleanliness, appearance

Hello, It wouldn't be a bad idea to clean the items before shipping them. This is the second time I buy a "Knosti, Disco-Antistat Gehäuse mit 2 Bürstchen" and they always come with dust, to the point that they appear to be used. Everything else is ok!
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GJ
Groucho J.
Rochester Hills, Michigan
Jun 24, 2024
 Verified review
I have been buying from hhv for years now and they never disappoint. On the rare occasion that I receive an item not in perfect condition, hhv is always quick to make it right. Hhv is my go-to website for records.
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Jul 5, 2024
 Verified review
Excellent website with a great function that allows you to add new items to an existing order prior to shipping. Would absolutely recommend. Customer service has also been excellent for any queries.
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22 hours ago
 Verified review

Amazing shop!

As a customer based in the UK, easily the most consistent and reliable online shop for deliveries and have such a good range of brands at fair prices
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Jun 30, 2024
 Verified review

Very quick service both despatch and delivery by DHL

Very quick service using DHL for the carriage and my son is very pleased with the trousers I ordered.
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Jun 27, 2024
 Verified review
I received my package two days after ordering. Always fantastic service. I love it!
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Jul 6, 2024
 Verified review

Alles Ist Gut!

Even though they specialise in EDM, they have a great range and very good service.
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Jul 9, 2024
 Verified review
Easy to purchase. Some nice limited edition vinyls. Prompt delivery to the UK.
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13 days ago
 Verified review
Great service, good website, good communication, well packaged, swift delivery
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Jul 1, 2024
 Verified review
Alles tip top mit der Bestellung und dem Versand ! Wie immer, einwandfrei :)
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Jun 25, 2024
 Verified review
Very good customers services when you have a problem. I recommend this shop.
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Jun 30, 2024
 Verified review
Trouble free service and quick delivery from Germany to the UK. Recommended
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13 days ago
 Verified review
Fast delivery, perfectly protected goods, the essence of a perfect store
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Jul 10, 2024
 Verified review
Great service from HHV. Items delivered to the UK within 3 days. Thanks
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Jul 10, 2024
 Verified review
I received my order in great condition. Very well packed. Thanks.
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AB
5 days ago
 Verified review
Cheap prives of my vinyls comparaed to others! Quickly shipped!
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N2
Newf 2.
London
Jul 7, 2024
 Verified review

Really really good service

Very quick, cheap postage to the UK, and often have good sales.
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Jun 29, 2024
 Verified review
Everything is OK but the vinyl covers could be better protected
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Jul 3, 2024
 Verified review

Very good seller

Large assortment. Fast shipping and well-packaged parcel.
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