Isabel BernardReviews:
107 reviews in the last 12 months612 total reviews
Good
Top positive review
Feb 10, 2024
Verified review
It was definitely a great experience very fast delivery and an amazing product. The bag has everything I’m looking for in a bag including pockets zips etc. It’s perfect size has a nice soft fabric inside and it’s seems very sturdy and stiff so it won’t loose its shape. The colour is taupe for sure even thou it looks a bit beige on the website. Also the handles stay upright which can be a little annoying but I suppose it’s something to get used to. I really like this bag and I will highly recommend it.
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Top negative review
Feb 26, 2024
Verified review
Before I bought I came here to read the reviews and decided to take the risk.
Bought 2 items with the first no problems.
The second it’s been a nightmare, they don’t reply to emails, only phone calls.
The courier lost my package, I had to write a form that I didn’t get it, waited 15 days until they send again and the onus is on the buyer to solve the seller problem.
They took so long to solve the problem now my ring size isn’t available anymore so I’ll have to pay for getting to my size this side.
Still waiting to see if the ring arrives this time around.
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Reviews for Isabel Bernard
3 days ago
Verified review
I’m very disappointed about all the money I lost. I ordered Fendi Crystal from my Theresa and the service was excellent. I also ordered from celine optician the service was excellent and I ordered from kaestner oehler zero customs and the service was excellent
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Feb 21, 2024
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They colours on items i have bought from them is fairly accurate though not exact. I also like that they deliver quickly.
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Feb 26, 2024
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Courier lost the package - I had to solved it.
Before I bought I came here to read the reviews and decided to take the risk.
Bought 2 items with the first no problems.
The second it’s been a nightmare, they don’t reply to emails, only phone calls.
The courier lost my package, I had to write a form that I didn’t get it, waited 15 days until they send again and the onus is on the buyer to solve the seller problem.
They took so long to solve the problem now my ring size isn’t available anymore so I’ll have to pay for getting to my size this side.
Still waiting to see if the ring arrives this time around.
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Feb 19, 2024
Verified review
I have buy a glasses for my girlfriend before 3-4 day and really i don’t like them because they are to big .
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Jan 21, 2024
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Item was delivered promptly. Quality is only OK, wouldn't have been at all happy if I had paid full price for the item.
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Jan 24, 2024
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Très jolie.. Rien à dire 👌
Juste un numéro 55 tour du doigt !?
Merci 🌹
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Feb 4, 2024
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Article had visible glue on it. To return it I had to pay for the shipping.
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Jan 30, 2024
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Ainda não recebi a encomenda!! Podem verificar?
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Jan 14, 2024
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I like the bag but shipping to UK costs are higher than anticipated due to BREXIT.
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Oct 4, 2023
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objednala som si prvy krat a som spokojna ...
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Answer by Isabel Bernard
Oct 6, 2023
Je pekné čítať, že ste spokojní so svojou prvou objednávkou u nás! Vždy sa snažíme poskytnúť pozitívne skúsenosti všetkým našim zákazníkom a vaša spätná väzba je v tomto ohľade veľmi cenná. Veľmi vám ďakujeme, že ste si nás vybrali, a dúfame, že vás v budúcnosti privítame pri ďalších nákupoch! ^HJ
Dec 27, 2023
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Nov 20, 2023
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Answer by Isabel Bernard
Nov 22, 2023
Dank je wel voor je beoordeling! We waarderen je feedback en zijn blij om te lezen dat je tevreden bent met je ervaring bij ons. Als er nog iets is waar we aan kunnen werken om je volgende ervaring nog beter te maken, aarzel dan niet om ons dat te laten weten. We staan altijd klaar om te helpen en streven ernaar om onze service voortdurend te verbeteren. Bedankt voor je steun! ^HJ
Oct 30, 2023
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Answer by Isabel Bernard
Oct 31, 2023
Obrigado pela sua avaliação! Agradecemos os seus comentários e estamos felizes por ler que ficou satisfeito com a sua experiência connosco. Se houver mais alguma coisa em que possamos trabalhar para tornar a sua próxima experiência ainda melhor, não hesite em nos informar. Estamos sempre prontos a ajudar e esforçamo-nos por melhorar continuamente o nosso serviço. Obrigado pelo vosso apoio! ^HJ
Jul 20, 2023
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Jul 4, 2023
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Jun 4, 2023
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They do not use good courier services for shipping, I have never had the experience I had with Isabel Bernard/colis privé since I have been buying online. Imagine, they contracted a courier service that steal people’s order and claimed to have delivered the order. If there is anything less than 0 star that would be my rating for Isabel Bernard and their customer service is non existent
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Answer by Isabel Bernard
Jun 12, 2023
Merci pour votre avis. Nous trouvons malheureux comment cela s'est passé. Nous nous excusons pour le dérangement.
Nous constatons que l'enquête est toujours en cours et nous venons de vous informer davantage. ^MB
Oct 26, 2023
Verified review
Dont know where is my shipment
I placed my order on monday and I still havent received tracking number of my shipment, even though on their page states that it takes 2 to 5 working days until shipment is received. So even of they send it tomorrow it wont reach destination in 5 working days.
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Answer by Isabel Bernard
Oct 27, 2023
We apologize for the inconvenience. We understand how important it is for you to receive your order on time and it is certainly not our intention to disappoint you. I've checked and your track and trace is visible and sent, which means your package is on its way. We are doing our very best to make sure you receive your order as soon as possible. Thank you for your patience and understanding in this situation. ^HJ
Jul 12, 2023
Verified review
Returned the product but No refund
I have received the email confirming that my return has been received in good order, and will process the refund on 21/6. However, I still have not got my money back after three weeks (today is 12/7). Please follow-up!
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Answer by Isabel Bernard
Jul 14, 2023
Thank you for your review. How very unfortunate how this turned out. Apologies for this. We see that we have been in contact with you and are happy to see this is solved. ^MB
Oct 16, 2023
Verified review
No se ha resuelto el problema. No se han puesto en contacto conmigo. Estoy muy decepcionada con mi primera “compra” porque ni tengo mi dinero, ni me han enviado el bolso.
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Answer by Isabel Bernard
Oct 17, 2023
Gracias por compartir su experiencia, y nuestras más sinceras disculpas por los inconvenientes que ha experimentado con su pedido. Su número de pedido incluye un caso y le he enviado un correo electrónico al respecto. Si tiene cualquier otra pregunta o duda, no dude en dejarnos un comentario en ese correo electrónico. Una vez más, le pedimos disculpas por las molestias ocasionadas. ^HJ
Jul 21, 2023
Verified review
Still didn't recieve the item, apparently it has been delivered but the delivery drivet just left it in the frontyard,
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