Isabel BernardReviews:
107 reviews in the last 12 months612 total reviews
Good
Top positive review
Feb 10, 2024
Verified review
It was definitely a great experience very fast delivery and an amazing product. The bag has everything I’m looking for in a bag including pockets zips etc. It’s perfect size has a nice soft fabric inside and it’s seems very sturdy and stiff so it won’t loose its shape. The colour is taupe for sure even thou it looks a bit beige on the website. Also the handles stay upright which can be a little annoying but I suppose it’s something to get used to. I really like this bag and I will highly recommend it.
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Top negative review
Feb 26, 2024
Verified review
Before I bought I came here to read the reviews and decided to take the risk.
Bought 2 items with the first no problems.
The second it’s been a nightmare, they don’t reply to emails, only phone calls.
The courier lost my package, I had to write a form that I didn’t get it, waited 15 days until they send again and the onus is on the buyer to solve the seller problem.
They took so long to solve the problem now my ring size isn’t available anymore so I’ll have to pay for getting to my size this side.
Still waiting to see if the ring arrives this time around.
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Reviews for Isabel Bernard
Jan 24, 2024
Verified review
Keine Probe, ist das sicher Gold?
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Feb 11, 2024
Verified review
Black marks on the handles of the bag, may need to return.
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ND
Nina D.
Bielefeld
Jul 6, 2023
Verified review
Design top, Qualität nur ok!
Die Artikel haben ein hübsches modernes Design, das ist toll. Ansonsten sind die Schmuckstücke filigran und qualitativ eher mittelmäßig. Zwei Armbänder sind schon kaputt gegangen, eins konnte ich reklamieren, ein anderes habe ich verloren. Ich bin gespannt, wie es sich nun bei den Ohrringen verhält.
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Sep 24, 2023
Verified review
Damaged bracelet and no response (yet?)
I ordered a gift set, necklace and bracelet in 14k gold. Upon arrival I noticed the bracelet was stained and contacted CS immediately, but no response (yet). Hopefully the issue will be resolved but as for now, I’m not too happy.
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Answer by Isabel Bernard
Sep 25, 2023
Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case with your order number to investigate the situation. Our team will review your case carefully after receiving response to the email just sent. We appreciate your patience and understanding as we look to pursue this issue further. If there are any other questions or concerns, please do not hesitate to share the same in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ
Sep 28, 2023
Verified review
The shipping was fast but the bag looked like it’s been used. Was dirty inside
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Answer by Isabel Bernard
Oct 2, 2023
Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case under your order number to investigate the situation. I've just sent you an email with some questions, would you like to respond to it? If there are any other questions or concerns, please do not hesitate to share this also in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ
Nov 27, 2023
Verified review
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Answer by Isabel Bernard
Nov 28, 2023
Bedankt voor je feedback. Als er iets is waarover je niet helemaal tevreden bent, horen we graag hoe we je ervaring kunnen verbeteren. Je input is waardevol voor ons om onze service te optimaliseren. Als je specifieke suggesties of opmerkingen hebt, laat het ons dan weten via de email. We streven er altijd naar om onze klanten de best mogelijke ervaring te bieden. ^HJ
Nov 10, 2023
Verified review
Communications non existent
I have not received any updates since i purchased an item 4 days ago and the order should have arrived in 2-5 days.....
No tracking number, no confirmation to say it has shipped, i need this gift for a specific date and now i am left empty handed
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Answer by Isabel Bernard
Nov 14, 2023
Thank you for making your experience known. We are sincerely sorry that your experience with our service was not as expected. Following your feedback, I have immediately created a case and linked it to your order number. Through that, I sent you an email with your track and trace. If you haven't received anything, please send us an email with your order number. It may be that you wrote down your email incorrectly. If you have any further questions or comments, please feel free to let us know in your reply to our email. Our apologies for the inconvenience and see you soon. ^HJ