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Top positive review
Feb 10, 2024
Verified review
It was definitely a great experience very fast delivery and an amazing product. The bag has everything I’m looking for in a bag including pockets zips etc. It’s perfect size has a nice soft fabric inside and it’s seems very sturdy and stiff so it won’t loose its shape. The colour is taupe for sure even thou it looks a bit beige on the website. Also the handles stay upright which can be a little annoying but I suppose it’s something to get used to. I really like this bag and I will highly recommend it.
Before I bought I came here to read the reviews and decided to take the risk.
Bought 2 items with the first no problems.
The second it’s been a nightmare, they don’t reply to emails, only phone calls.
The courier lost my package, I had to write a form that I didn’t get it, waited 15 days until they send again and the onus is on the buyer to solve the seller problem.
They took so long to solve the problem now my ring size isn’t available anymore so I’ll have to pay for getting to my size this side.
Still waiting to see if the ring arrives this time around.
Die Artikel haben ein hübsches modernes Design, das ist toll. Ansonsten sind die Schmuckstücke filigran und qualitativ eher mittelmäßig. Zwei Armbänder sind schon kaputt gegangen, eins konnte ich reklamieren, ein anderes habe ich verloren. Ich bin gespannt, wie es sich nun bei den Ohrringen verhält.
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Sep 24, 2023
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Damaged bracelet and no response (yet?)
I ordered a gift set, necklace and bracelet in 14k gold. Upon arrival I noticed the bracelet was stained and contacted CS immediately, but no response (yet). Hopefully the issue will be resolved but as for now, I’m not too happy.
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Answer by Isabel Bernard
Sep 25, 2023
Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case with your order number to investigate the situation. Our team will review your case carefully after receiving response to the email just sent. We appreciate your patience and understanding as we look to pursue this issue further. If there are any other questions or concerns, please do not hesitate to share the same in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ
Jan 14, 2024
Verified review
I like the bag but shipping to UK costs are higher than anticipated due to BREXIT.
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Sep 28, 2023
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The shipping was fast but the bag looked like it’s been used. Was dirty inside
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Answer by Isabel Bernard
Oct 2, 2023
Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case under your order number to investigate the situation. I've just sent you an email with some questions, would you like to respond to it? If there are any other questions or concerns, please do not hesitate to share this also in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ
Oct 4, 2023
Verified review
objednala som si prvy krat a som spokojna ...
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Answer by Isabel Bernard
Oct 6, 2023
Je pekné čítať, že ste spokojní so svojou prvou objednávkou u nás! Vždy sa snažíme poskytnúť pozitívne skúsenosti všetkým našim zákazníkom a vaša spätná väzba je v tomto ohľade veľmi cenná. Veľmi vám ďakujeme, že ste si nás vybrali, a dúfame, že vás v budúcnosti privítame pri ďalších nákupoch! ^HJ
Dec 27, 2023
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Nov 27, 2023
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Answer by Isabel Bernard
Nov 28, 2023
Bedankt voor je feedback. Als er iets is waarover je niet helemaal tevreden bent, horen we graag hoe we je ervaring kunnen verbeteren. Je input is waardevol voor ons om onze service te optimaliseren. Als je specifieke suggesties of opmerkingen hebt, laat het ons dan weten via de email. We streven er altijd naar om onze klanten de best mogelijke ervaring te bieden. ^HJ
Nov 20, 2023
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Answer by Isabel Bernard
Nov 22, 2023
Dank je wel voor je beoordeling! We waarderen je feedback en zijn blij om te lezen dat je tevreden bent met je ervaring bij ons. Als er nog iets is waar we aan kunnen werken om je volgende ervaring nog beter te maken, aarzel dan niet om ons dat te laten weten. We staan altijd klaar om te helpen en streven ernaar om onze service voortdurend te verbeteren. Bedankt voor je steun! ^HJ
Oct 30, 2023
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Answer by Isabel Bernard
Oct 31, 2023
Obrigado pela sua avaliação! Agradecemos os seus comentários e estamos felizes por ler que ficou satisfeito com a sua experiência connosco. Se houver mais alguma coisa em que possamos trabalhar para tornar a sua próxima experiência ainda melhor, não hesite em nos informar. Estamos sempre prontos a ajudar e esforçamo-nos por melhorar continuamente o nosso serviço. Obrigado pelo vosso apoio! ^HJ
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