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Review summary
Customers consistently praise the high quality of the products, often describing materials and craftsmanship as outstanding or excellent. Many appreciate the fast, efficient, and well-packaged delivery service, which makes the shopping experience smooth. Customer service is frequently described as responsive and helpful, with particular praise for friendly staff. Additionally, the website is considered easy to use and well-presented, with good product photos and a seamless online shopping experience. Fit and sizing are generally satisfactory for many customers. However, some customers experience frustration with the returns process, citing return fees, lack of transparency, or complicated procedures. There are also a few negative experiences regarding customer service, particularly concerning communication. A number of customers encounter difficulties determining the right size and request clearer sizing information.
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How Trusted Shops prevents fake reviewsReviewsarmastore.com
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Verified
Good and some problems
The product quality is excellent, and the delivery is always very fast. The only issue is that I've had to order from you several times from Azerbaijan, but you don't currently ship here. Every time, I have to ask my cousin, who lives in the UK, to purchase the product from you and bring it to me. It would be wonderful if you could expand your shipping destinations to include Azerbaijan.
Reply from armastore.com
Dear Nurlana,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
We also appreciate your feedback regarding shipping to Azerbaijan. At the moment, we indeed do not offer shipping to Azerbaijan, but we will take your suggestion into consideration and look into the possibilities for the future.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Ordering & Delivery were good, however returns are not so easy. I am not up on all the latest tech & had to get my husband to do it for me. It would be nice if u offered an online return process rather than have to a QR code return on ur smartphone.
Reply from armastore.com
Dear Valerie,
Thank you for taking the time to share your feedback. We’re glad to hear that you had a good experience with your ordering and delivery.
We’re sorry to hear that you found the return process difficult. We would like to clarify that, in addition to the QR code provided in your order confirmation, you can also register your return directly through our website via our returns page.
We appreciate your feedback and will certainly take it into consideration as we continue to improve our return process and make it as easy and accessible as possible.
We hope to serve you again in the future!
Verified
The return process could be more transparent. For higher-value items, an uninsured return is hardly a realistic option. I would prefer the actual cost of a secure, insured return to be communicated upfront rather than presenting insurance as an optional extra.
Reply from armastore.com
Dear Tanja,
Thank you for your feedback. We understand that the return process should be as clear and transparent as possible, and we are always happy to help answer any questions regarding returns and the available options.
For return shipments, we offer customers the choice of sending their return with or without additional insurance. We intentionally leave this choice up to the customer, as many customers choose to return their order without additional insurance.
If there’s anything else we can help with, don’t hesitate to get in touch. We hope to serve you again in the future!
Verified
Quick shipping, adequate packaging but above all absolutely amazing quality! The suede is just perfection the cut is perfect- so flattering and still very current and the colour is the most unique shade of taupe. I have been looking for the right suede jacket for over a year and I’m over the moon with my choice.
Reply from armastore.com
Dear Alexandra,
Thank you so much for your review! We’re really happy to hear that you love your suede jacket and had a great experience with us. Your feedback truly motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
This is one of my favorite places to shop. The quality of the items I have purchased is outstanding. Very easy to return something if it’s not right.
Reply from armastore.com
Dear Roxanne,
Thank you so much for your review! We’re thrilled to hear that we are one of your favorite places to shop. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Very good customer service and very happy with the quality of my suede jacket in size 32 which is hard to find. Thank you
Reply from armastore.com
Dear Laurie,
Thank you for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
schnelle reaktion auf umtauschwunsch
promotionscode erneut gesendet auf anfrage
Reply from armastore.com
Dear Stefanie,
Thank you for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Fantastic products, great quality and easy and quick delivery/return
Reply from armastore.com
Dear Casper,
Thank you for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Overall a good shopping experience, item quality with discount thanks
Reply from armastore.com
Dear Andrew,
Thank you for your review! We’re happy to hear that you had a good experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
I purchased the most beautiful brown leather jacket from ARMA! So well made and a true classic item in my closet. So happy with my purchase. Super fast shipping and well packaged. Highly recommend the brand to fashionistas. I love that it’s a small family brand and meticulously designed. 5 stars!!!
Reply from armastore.com
Dear Antoinette,
Thank you so much for your kind words and review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
While the coat I coveted did not fit me at all, the assistance in arranging the return from the Customer Service team was excellent.
Reply from armastore.com
Dear Deborah,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Great products it’s easy to purchase and try on in the comfort of your home. They make it easy to return if the item doesn’t fit. The quality is superb.
Reply from armastore.com
Dear Roxanne,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Never send me a DpD QR code. I've been running around the area with a huge box for 1.5 hours, there are only self-service points everywhere. And at the same time, I have a DHL point under my house!
Reply from armastore.com
Dear Irina,
We’re sorry to hear about the inconvenience you experienced with the return process.
When registering a return, you can choose which return label you would like to use from the available options, depending on the carriers and services available in your area.
We can see that you also contacted our customer service directly, and we’re glad that we were able to assist you and resolve the issue.
We apologize again for the inconvenience and appreciate your feedback.
Verified
Beautiful!! Color material fit !
Love it!
Reply from armastore.com
Dear Caryn,
Thank you for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Great jacket !
Exactly as described. Fits great and fabulous colour.
Reply from armastore.com
Dear Frances,
Thank you for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Leather jacket
Great fit and quality. I’m very pleased
Reply from armastore.com
Dear Anne,
Thank you for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Customer service and delivery are very fast
Reply from armastore.com
Dear Yoonjae,
Thank you for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Congratulations
I really enjoyed opening my package: with the small leather pouch as a gift but also through the enveloppe that holds (besides the invoice), the story of the brand and its values. I looked at the jacket last and I love the quality, you already feel it in the weight as it can come as slightly heavy, a great indicator that the jacket has a structure. I had been waiting for the jacket to be restocked since this summer so I am really happy. Thank you!
Reply from armastore.com
Dear Cassandra,
Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed unboxing your package, from the small leather pouch to the envelope with our brand story and values. We’re also so happy to hear that you love the jacket! We completely agree, the weight and structure really reflect the quality, and we’re glad it met your expectations. It truly motivates our team to keep delivering the best service and quality.
If there’s anything we can help with in the future, don’t hesitate to get in touch. We can’t wait to serve you again!
Verified
I want more!
I bought my first Arma jacket less than a month ago, and have already bought another two styles. I'm obsessed. The quality, fit and designs are incredible. I want more!!
Reply from armastore.com
Dear Jodie,
Thank you so much for your review! We’re really happy to hear that you you love your ARMA items. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
high quality leather clothes
excellent service, fast delivery, perfect quality of the suede top
Reply from armastore.com
Dear Evelyne,
Thank you for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +31206599999
- armastore.com
- customerservice@armastore.com
- Badhoevedorp, NLD
About
As a modern leather house, ARMA creates the finer classics to last a lifetime. Through modern heritage and quality craftsmanship we deliver wardrobe essentials that transcend trends, but are never bor...
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