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Review summary
Customers consistently praise the high quality of the products and appreciate the careful, appealing packaging, which reflects attention to detail. Fast and efficient delivery is frequently highlighted as a positive aspect, and many reviewers commend the helpful and friendly customer service. Additionally, numerous customers are pleased with the true-to-size fit of the items. However, some customers have encountered issues with workmanship or material flaws, as well as occasional delivery delays or shipping problems. The returns process is often criticized for being complex and costly, with unclear instructions and unexpected fees. A number of customers also wish for better sizing guidance or the option for local stores, and some have found customer service responses to be unhelpful in problem situations.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsarmastore.com
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Verified
Good and some problems
The product quality is excellent, and the delivery is always very fast. The only issue is that I've had to order from you several times from Azerbaijan, but you don't currently ship here. Every time, I have to ask my cousin, who lives in the UK, to purchase the product from you and bring it to me. It would be wonderful if you could expand your shipping destinations to include Azerbaijan.
Reply from armastore.com
Dear Nurlana,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
We also appreciate your feedback regarding shipping to Azerbaijan. At the moment, we indeed do not offer shipping to Azerbaijan, but we will take your suggestion into consideration and look into the possibilities for the future.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Ordering & Delivery were good, however returns are not so easy. I am not up on all the latest tech & had to get my husband to do it for me. It would be nice if u offered an online return process rather than have to a QR code return on ur smartphone.
Verified
Quick shipping, adequate packaging but above all absolutely amazing quality! The suede is just perfection the cut is perfect- so flattering and still very current and the colour is the most unique shade of taupe. I have been looking for the right suede jacket for over a year and I’m over the moon with my choice.
Reply from armastore.com
Dear Alexandra,
Thank you so much for your review! We’re really happy to hear that you love your suede jacket and had a great experience with us. Your feedback truly motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
This is one of my favorite places to shop. The quality of the items I have purchased is outstanding. Very easy to return something if it’s not right.
Reply from armastore.com
Dear Roxanne,
Thank you so much for your review! We’re thrilled to hear that we are one of your favorite places to shop. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
I purchased the most beautiful brown leather jacket from ARMA! So well made and a true classic item in my closet. So happy with my purchase. Super fast shipping and well packaged. Highly recommend the brand to fashionistas. I love that it’s a small family brand and meticulously designed. 5 stars!!!
Reply from armastore.com
Dear Antoinette,
Thank you so much for your kind words and review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
While the coat I coveted did not fit me at all, the assistance in arranging the return from the Customer Service team was excellent.
Reply from armastore.com
Dear Deborah,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Great products it’s easy to purchase and try on in the comfort of your home. They make it easy to return if the item doesn’t fit. The quality is superb.
Reply from armastore.com
Dear Roxanne,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Congratulations
I really enjoyed opening my package: with the small leather pouch as a gift but also through the enveloppe that holds (besides the invoice), the story of the brand and its values. I looked at the jacket last and I love the quality, you already feel it in the weight as it can come as slightly heavy, a great indicator that the jacket has a structure. I had been waiting for the jacket to be restocked since this summer so I am really happy. Thank you!
Reply from armastore.com
Dear Cassandra,
Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed unboxing your package, from the small leather pouch to the envelope with our brand story and values. We’re also so happy to hear that you love the jacket! We completely agree, the weight and structure really reflect the quality, and we’re glad it met your expectations. It truly motivates our team to keep delivering the best service and quality.
If there’s anything we can help with in the future, don’t hesitate to get in touch. We can’t wait to serve you again!
Verified
I want more!
I bought my first Arma jacket less than a month ago, and have already bought another two styles. I'm obsessed. The quality, fit and designs are incredible. I want more!!
Reply from armastore.com
Dear Jodie,
Thank you so much for your review! We’re really happy to hear that you you love your ARMA items. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
high quality leather clothes
excellent service, fast delivery, perfect quality of the suede top
Verified
Excellent product and service
High quality items with sizing fitting true to size; very fast delivery
Verified
could not be more pleased with purchase
and speedy delivery
Verified
Incredible quality, but you need to lose a little weight for a 40 skirt, because I'm between 40 and 42, it's hard to guess the size.
Reply from armastore.com
Dear Nataliia,
Thank you so much for your review! We’re really happy to hear that you are satisfied with our quality. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Very good and quick service, exzellent leather quality.
Completely satisfied
Reply from armastore.com
Dear Joseane,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
The returning process is overly complex
The returning process isn’t small at all. The company Arma outsources the returns charges you to get a protected return and then they just don’t issue any return label. I hope this situation can be sorted out quickly since I’d not like to open a dispute with my bank
Verified
Shopping on the website was very easy and the delivery was well tracked and the product and package arrived in perfect conditions
Reply from armastore.com
Dear Marzia,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
My favorite leather jacket
My „Emy“ jacket was easy to find in the ARMA webstore.
Excellent photos showed Color and material very well.
The delivery was super Fast and I Couldn’t be happier with the item!
Reply from armastore.com
Dear Petra,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Good quality and design. Wish you had a store in New York for sizing. And to try things on.
Reply from armastore.com
Dear Roxanne,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality. We do have retailers that sell our brand in New York. Please contact us for more information.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Information about the product and production
Reply from armastore.com
Dear Joke,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
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armastore.com
- +31206599999
- armastore.com
- customerservice@armastore.com
- Badhoevedorp, NLD
About
armastore.com
As a modern leather house, ARMA creates the finer classics to last a lifetime. Through modern heritage and quality craftsmanship we deliver wardrobe essentials that transcend trends, but are never bor...
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