Review summary
Customers consistently highlight the superior product quality, citing excellent materials, craftsmanship, and stylish designs. Delivery is generally fast and efficient, and many appreciate the thoughtful, protective, and attractive packaging. Customer service is mostly seen as helpful and responsive. However, some customers encounter minor product flaws and experience frustration with the complexity and high cost of returns, especially for international orders. A few also report delivery delays or customs issues, mixed experiences with sizing and descriptions, and occasional slow or impersonal communication from customer service.
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Verified
Quick shipping, adequate packaging but above all absolutely amazing quality! The suede is just perfection the cut is perfect- so flattering and still very current and the colour is the most unique shade of taupe. I have been looking for the right suede jacket for over a year and I’m over the moon with my choice.
Reply from armastore.com
Dear Alexandra,
Thank you so much for your review! We’re really happy to hear that you love your suede jacket and had a great experience with us. Your feedback truly motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
I purchased the most beautiful brown leather jacket from ARMA! So well made and a true classic item in my closet. So happy with my purchase. Super fast shipping and well packaged. Highly recommend the brand to fashionistas. I love that it’s a small family brand and meticulously designed. 5 stars!!!
Reply from armastore.com
Dear Antoinette,
Thank you so much for your kind words and review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Great products it’s easy to purchase and try on in the comfort of your home. They make it easy to return if the item doesn’t fit. The quality is superb.
Verified
Congratulations
I really enjoyed opening my package: with the small leather pouch as a gift but also through the enveloppe that holds (besides the invoice), the story of the brand and its values. I looked at the jacket last and I love the quality, you already feel it in the weight as it can come as slightly heavy, a great indicator that the jacket has a structure. I had been waiting for the jacket to be restocked since this summer so I am really happy. Thank you!
Reply from armastore.com
Dear Cassandra,
Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed unboxing your package, from the small leather pouch to the envelope with our brand story and values. We’re also so happy to hear that you love the jacket! We completely agree, the weight and structure really reflect the quality, and we’re glad it met your expectations. It truly motivates our team to keep delivering the best service and quality.
If there’s anything we can help with in the future, don’t hesitate to get in touch. We can’t wait to serve you again!
Verified
I want more!
I bought my first Arma jacket less than a month ago, and have already bought another two styles. I'm obsessed. The quality, fit and designs are incredible. I want more!!
Reply from armastore.com
Dear Jodie,
Thank you so much for your review! We’re really happy to hear that you you love your ARMA items. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Incredible quality, but you need to lose a little weight for a 40 skirt, because I'm between 40 and 42, it's hard to guess the size.
Reply from armastore.com
Dear Nataliia,
Thank you so much for your review! We’re really happy to hear that you are satisfied with our quality. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Shopping on the website was very easy and the delivery was well tracked and the product and package arrived in perfect conditions
Reply from armastore.com
Dear Marzia,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
My favorite leather jacket
My „Emy“ jacket was easy to find in the ARMA webstore.
Excellent photos showed Color and material very well.
The delivery was super Fast and I Couldn’t be happier with the item!
Reply from armastore.com
Dear Petra,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Good quality and design. Wish you had a store in New York for sizing. And to try things on.
Reply from armastore.com
Dear Roxanne,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality. We do have retailers that sell our brand in New York. Please contact us for more information.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Leuke dame die heel geduldig was en me heel goed geholpen heeft. Dat is heel belangrijk!! Zij is het visitekaartje voor je organisatie.
Voor mij is ze een topper!! Dankjewel!😃
Reply from armastore.com
Beste Monique,
Hartelijk dank voor je lieve review! We zijn heel blij om te horen dat je zo goed geholpen bent. Jouw feedback motiveert ons team enorm om de beste service en kwaliteit te blijven leveren.
Als we ergens mee kunnen helpen, aarzel dan niet om contact op te nemen. We kijken ernaar uit je in de toekomst weer van dienst te mogen zijn!
Verified
Goede website, snelle levering, topkwaliteit. Ben zeer tevreden met mijn aankoop van de Didier
Suede Bomber Jacket.
Reply from armastore.com
Beste Dave,
Hartelijk dank voor je review! We zijn erg blij om te horen dat je tevreden bent over onze website, de snelle levering en de kwaliteit van onze producten. Je feedback motiveert ons team enorm om de beste service en kwaliteit te blijven bieden.
Mocht je nog vragen hebben of ergens hulp bij nodig hebben, aarzel dan niet om contact met ons op te nemen. We hopen je in de toekomst opnieuw te mogen verwelkomen!
Verified
Jacket is perfect. Wonderful quality. I have size 34 and is pefect if you want more snug fit. I will be happy if express DHL overnight shipping will be available for extra charge.
Reply from armastore.com
Dear Silvia,
Thank you for your review! We’re really happy to hear that you had a good experience with us. We will take your feedback about the shipping into account.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Maat beter beschrijven bij internet aankopen
Verified
Capi di ottima qualità, veramente soddisfatto.
Reply from armastore.com
Dear Gianpaolo,
Thank you so much for your review! We’re really happy to hear that you are very satisfied and that you find the clothing to be of excellent quality. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Beautiful brand, best quality, Quick shipping
Reply from armastore.com
Dear Kirby,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Verified
Verified
Verified
Super
Verified