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Top positive review
Dec 22, 2023
Verified review
Nice GoTo telescope from Bresser. It was a nightmare setting it up but turned out to be a faulty control unit. Bresser organised return and replaced the controller very quickly. Great service. Now functions perfectly. Tripod needs more weight to reduce vibrations. Optics are clear and sharp. Controller holder position is awkward. Uses batteries really quickly so a power pack or mains transformer is better. As a beginner to astronomy it’s ideal.
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment.
1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside).
2 - The inclination of the walls of the rain gauge cone could be improved.
3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge)
3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular.
4 - It is not understood why they use a thermometer instead of a thermo-hygrometer.
5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction!
I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
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Reviews for bresser.de/en/
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Jan 11, 2024
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It was on time like they promised and easy to order.
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Jan 9, 2024
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Envio rápido e eficiente.
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Jan 8, 2024
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Jan 8, 2024
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No delivery yet.
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for sharing your experience with us. We understand that you have yet to receive your delivery, and we apologize for any inconvenience this has caused. At our company, we strive to provide our customers with the highest quality of service possible. We take great pride in delivering what we promise in a timely manner. If there is anything else we can do to help, please don’t hesitate to let us know.
Jan 8, 2024
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Bresser.de
Another good and quick shopping.
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Jan 6, 2024
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Very good customer service
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Jan 6, 2024
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Jan 5, 2024
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Microscoop Camera
Werkt Perfect
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Jan 4, 2024
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still waiting for delevery
still waiting for delevery
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for taking the time to provide us with your feedback. We understand that timely delivery is important to our customers and we strive to provide fast and efficient service. We value all our customers' feedback and take it into consideration when making improvements to our products and services. Thank you again for reaching out with your comments.
order 349870 has not yet arrived. The order was placed on 12/19, the website provided inaccurate information. It was indicated that delivery would take 2-3 business days. 14 days have passed!!! it was a gift for my husband's birthday. you have let me down greatly. I am disappointed.
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Answer by bresser.de/en/
Jan 3, 2024
Thank you for taking the time to leave us feedback regarding your experience. We apologize that your order did not arrive as expected. We strive to provide fast and accurate delivery times. We understand your disappointment and we are committed to providing our customers with a pleasant shopping experience. Thank you for bringing this to our attention and we hope that you give us another chance should you need any items in the future.
Jan 1, 2024
Verified review
Telescope Vixen
I have order and payed one telescope Vixen to offer my son by Christmas time. Even that I made an error to order so close to Christmas and they didn't have the possibility to sent the order to arrive by that time.
They haven't sent me any email to inform me with the confirmation of the payment and with the day that they will eventually sent the order to me.
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Answer by bresser.de/en/
Jan 3, 2024
Thank you for taking the time to share your experience with us. We appreciate your purchase and regret that we were unable to deliver the telescope in time for Christmas. Our priority is always providing excellent customer service and ensuring our customers are satisfied, and we apologize if we failed to do this on this occasion. At Bresser, it is our goal to ensure our customers receive products they need in a timely manner. We hope that you are pleased with your purchase when it arrives and that you will come back to us for future orders. Thank you again for your feedback.
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