bresser.de/en/
Reviews:

2,220 total reviews   404 reviews in the last 12 months

Review summary

Customers frequently praise the fast and reliable delivery, with many satisfied by the condition in which their orders arrive. Product quality is widely recognized for its durability and strong performance. Customer service is generally considered attentive, responsive, and professional, and effective problem resolution and after-sales support are valued by many. Communication is often highlighted as clear and informative, and several customers appreciate careful packaging. However, some customers have concerns about damaged packaging and certain delivery partners. A minority report issues with specific products or a lack of clarity in product descriptions. Delays and language barriers occasionally affect customer service and communication. Packaging quality receives mixed reviews, with complaints about oversized boxes or insufficient protection, and some customers note delays or incomplete fixes in problem resolution.

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Reviewsbresser.de/en/

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Community member 
1 Reviews
 Verified
Alles funktioniert einwandfrei und ist langlebig. Besonders gut gefallen mir die Produkte, die mit deutscher Präzision gefertigt werden. Durchdachtes Design, logisch funktionierende Geräte, benutzerfreundliche Bedienung. Das Poolthermometer wird nicht nass und ist hitzebeständig. Es verliert auch über große Entfernungen kein Signal. Die Anbindung an die vorhandene Wetterstation war kinderleicht. Die doppelte Gummidichtung war eine angenehme Überraschung. Schade, dass ich sie nicht schon früher entdeckt habe.
Community member 
1 Reviews
 Verified
Although the shipping cost was a bit higher because it was shipped by UPS instead of DHL, the shipping was fast and the package arrived in Hungary undamaged. The device did not connect to Weathercloud server for days (while it connected to Wounderground immediately), After several days it started syncing by itself, I assume they updated something on the site. Now the device works great. :-) Thanks
Community member 
1 Reviews
 Verified

Very sad...

The rating I gave is low, and I'll explain why. It has nothing to do with the brand or the delivery time. My previous station, which also happens to be from Bresser, ended up breaking after about 4 years, since I'm very close to the Atlantic. The problem occurred when he wanted to replace the broken station with a new one from the same brand. I found a model that seemed very similar to the previous one, and I went ahead with the purchase. As soon as it arrived, I pressed the reset button to start the configuration process to connect the weather station to Weather Underground, and that's when I realized something was wrong. Unlike the previous station, this one doesn't have the gateway function, which makes it a waste of money... Later I checked the website page and there's no mention of this station not being able to connect to a network via Ethernet or Wi-Fi.
Community member 
1 Reviews
 Verified
Great experience, simple and compact microscope, we also ordered several boxes of prepaired slices of plants, animals and tissues. Both kids got really interested in microscopy and they are capable of hadling the microscope very well, in spite of their young age. We love the connection to the computer, because explaining what they see is really easy and they can also use the microscope for the presentations at school. The only thing that might be improved was the delievery, telephone number was missing on a package and UPS couldn't find the address.
Community member 
1 Reviews
 Verified

Product and comnunication is great, price and value is good

Product and comnunication is great, price/value is good. The only issue I would mention is the UPS carrier. The package was arriving from Germany in a day, but the domestic delivery is a diasaster (and as I see not just in Hungary). Package status is a lie, no specific delivery time period, recipients need to stay home for days. I know it is not your fault, but unfortunately makes the whole user experience worse.
Community member 
5 Reviews
 Verified

Refurbished

I really enjoy buying refurbished Bresser products. I've also bought three new Bresser telescopes from other suppliers. I have two Bresser Exos 1 and EQ3 mounts, both with AR motors. I also had the EXOS 2, but I sold it to reduce weight. Recently, I bought a refurbished EQ3 for the price of a new EQ3, which costs €149. However, the advertisement showed the AR motor (in two photos). The description didn't mention the motor, nor is there a complete description for refurbished products. When the EQ3 arrived, the motor was missing. I felt cheated, as I had understood that the motor was included for the price of a new EQ3. After contacting Bresser, they sent me the motor, which arrived today. To avoid any confusion, Bresser should improve the descriptions of these products and state if there are any problems. In my case, the mount arrived only dusty, which I've already cleaned. The motor arrived with a broken mounting screw, which I've already replaced. Tonight I'm going to test the set and give my review.
Community member 
1 Reviews
 Verified
Offre précise, Partie compte et facture efficace. Commande livrée rapidement. Petit bémol : la marchandise n'était pas vraiment fragile (lunettes éclipse) mais le carton d'envoi a mal supporté le transport. Il a été renforcé avec du scotch par les services postaux.
Community member 
1 Reviews
 Verified
Good price objectives for microscopes, but packing them could be better, than just putting the objectives in paper bag without any other protective padding than objectives own jars where they are stored
Community member 
1 Reviews
 Verified

VAT

For your information, I had already sent an email, last Saturday, to the customer service department. I am waiting your response and clarification. Today I purchased a temperature station (see photo 1) from your website. The price shown included VAT. However, on the payment invoice (see photo 2), VAT is being applied to both the price of the equipment and the shipping cost. This means I am being charged VAT again. I believe the correct procedure is for VAT to be charged only on the shipping cost. Therefore, I would appreciate it if you could correct this discrepancy.
Community member 
2 Reviews
 Verified

Bresser — Messier telescope

Processing services ***** stars Customer service online support ***** Delivery ***** Product quality/appearance finish product **** Value for money *****
Community member 
1 Reviews
 Verified

Reliable shop, great product

Fast shipping and great communication throughout the purchase. My kid is super excited about the microscope. It seems robust and high quality, and a great fit for a soon-to-be 7-year-old’s needs.
Community member 
1 Reviews
 Verified
All the best. Attentive to the customer, responsive service, professional attitude.
Community member 
1 Reviews
 Verified
Great service and cost to buy this item and to be delivered to Spain
Community member 
1 Reviews
 Verified
Prior to BREXIT always dealt with a UK firm. Post BREXIT many difficulties arise (tariffs added etc). Found dealing with a German EU firm (Bresser) to be trouble free with a smooth no hassle delivery. The weather station I bought works brilliantly as well. Manyb thanks
Community member 
1 Reviews
 Verified

Quality products

Delivery received as instructed and carefully handled. On opening the boxes it was clear that Bresser takes great care over the manufacture and presentation of its products. If anything were to be improved it would be the inclusion of a parts list with the quick-start manual. While the q-s manual is ok, I found that I had a few pieces left over which was a little worrying. However, once I had downloaded the full manual(s) things became a lot clearer. Now all I need is a clear night sky.
Community member 
1 Reviews
 Verified
Transparent. Easy to use. I can only recommend it to everyone. Although the goto drive controller display that came with the telescope was damaged at the factory. I contacted the store where I made my purchase regarding warranty matters. 2025.11.10. But the replacement controller has not arrived yet. This is a negative for me.
Community member 
1 Reviews
 Verified
Excellent service, fast shipping, equipment exactly as ordered
Community member 
1 Reviews
 Verified
Ordering and delivery-excellent Everything worked fine, a little nervous when ordering such a big thing from abroad. Just unpacked so review of the telecope itself will come later, it is also overcast here...but I think l made a very good buy, at a good price offer.
Community member 
2 Reviews
 Verified
Smooth, quick, no hassle.
Community member 
1 Reviews
 Verified
I appreciate it is the Christmas holiday period but I had to wait 4 days for a online response to a query about my order placed on Monday 15th December. I ordered my Bresser product because it specifically indicated on the website it would be delivered by Thursday 18th December as it was a present for a family member who was home from abroad at the time. It wasn't delivered until Tuesday 23rd December. If delivery times change because of a holiday period or otherwise then it will be helpful to change this information on your website.

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