bresser.de/en/
Reviews:

447 reviews in the last 12 months1,472 total reviews  

4.72
Excellent

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Top positive review

Dec 22, 2023
 Verified review
Nice GoTo telescope from Bresser. It was a nightmare setting it up but turned out to be a faulty control unit. Bresser organised return and replaced the controller very quickly. Great service. Now functions perfectly. Tripod needs more weight to reduce vibrations. Optics are clear and sharp. Controller holder position is awkward. Uses batteries really quickly so a power pack or mains transformer is better. As a beginner to astronomy it’s ideal.

Top negative review

Dec 14, 2023
 Verified review
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment. 1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside). 2 - The inclination of the walls of the rain gauge cone could be improved. 3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge) 3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular. 4 - It is not understood why they use a thermometer instead of a thermo-hygrometer. 5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction! I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
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Reviews for bresser.de/en/

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Sep 21, 2023
 Verified review
Never received my product so I don’t recommend purchasing anything here
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Answer by bresser.de/en/
Sep 23, 2023
Thank you for your review. We understand that you did not receive your product and apologize for any inconvenience this may have caused. At our company, we strive to provide excellent customer service and ensure that all orders are delivered in a timely manner. If you ever have any future issues, please do not hesitate to reach out to us directly at [service@bresser.de] so that we can address them promptly. Thank you again for taking the time to share your feedback.
Aug 6, 2023
Under review

Raised an issue to support... Got blocked

Had an issue with a product like a t bar Reached out to support and they asked for proof I sent them a video and they blocked that email.. So i can't send emails anymore Tried calling them to rectify the situation and they are acting clueless and no idea how to rectify either situations.. Didn't expect this behaviour at all from such an established company
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Jul 24, 2023
 Verified review
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AA
Alan A.
St Aubin Fosse Louvain
Jul 10, 2023
 Verified review
This was a replacement sensor. The original did not last as long as I would have hoped. There must be a better and cheaper way to keep the product working!
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Jun 19, 2023
 Verified review
Ordered exactly 1week ago. Till Now no delivery, So I can't evaluate. Maybe later, if my items arrive.
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Jun 18, 2023
 Verified review

Bresser per se is FINE but

Bresser per se is FINE, but UPS is BAD (*). This doesn't invite further orders. DPD is slightly better, PostNL is fair (but not perfect). My plan is to find out first which delivery service is used before ordering from a webshop!
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Jun 2, 2023
 Verified review
I pay 104 euro for 2 articols . This articols was delivery with UPS and they dont want delivery my articols. This company refuz halp me they say is my fault because me i dont want take articols.
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Answer by bresser.de/en/
Jun 13, 2023
We're sorry for the trouble with the forwarder. We've already solved the problem in the meantime. If you want to let us know more about this case, please get in contact with our customer support.
May 28, 2023
 Verified review
For Bresser 5 stars! For the product 1 star. Suction caps no good … product arrived with little marks on the brushed aloy rimm
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Answer by bresser.de/en/
Jun 13, 2023
Thank you for your review regarding Bresser. We are pleased to hear that you are happy with our service but sorry that your product arrived with some damage. At Bresser, we take great pride in providing products of the highest quality and will always strive to provide the best possible customer experience. We value your feedback and thank you for taking the time to share it.
May 24, 2023
 Verified review

No customer service available

Bresser don't provide active customer service - my product is not working properly and now I have to wait for an email response. Dreadful customer service
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Answer by bresser.de/en/
Jun 19, 2023
Thank you for your detailed review. We appreciate your feedback and are sorry to hear that you have not had the experience you were hoping for when it comes to customer service. At Bresser, we strive to make sure that all of our customers are satisfied with their products and experiences. We take pride in providing a high quality of customer service and doing our best to address each individual customer's needs in a timely manner. Thank you once again for taking the time to share your feedback with us - it is invaluable to us as we continue to make improvements.