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Top positive review
Dec 22, 2023
Verified review
Nice GoTo telescope from Bresser. It was a nightmare setting it up but turned out to be a faulty control unit. Bresser organised return and replaced the controller very quickly. Great service. Now functions perfectly. Tripod needs more weight to reduce vibrations. Optics are clear and sharp. Controller holder position is awkward. Uses batteries really quickly so a power pack or mains transformer is better. As a beginner to astronomy it’s ideal.
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment.
1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside).
2 - The inclination of the walls of the rain gauge cone could be improved.
3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge)
3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular.
4 - It is not understood why they use a thermometer instead of a thermo-hygrometer.
5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction!
I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
This month the new clock is automatically 2 hours aheard of real time sometimes (on/off), and we have not even shiftet to summertime in Denmark yet!
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Answer by bresser.de/en/
Apr 4, 2024
Thank you for your review. We appreciate that you are taking the time to provide us with feedback. Here at our company, we strive to provide our customers with quality products and services that are reliable and efficient. We value your input greatly and will take your concerns into consideration as we continue to improve and expand. Thank you again for taking the time to share your experience.
Feb 5, 2024
Verified review
Ultra-fast delivery. The time between ordering and delivery is close to one day.
Tracking of the goods was easy with the mail sent after items left the depot.
Packaging was adequate and contained a little surprise.
As a newcomer I did receive the promise discount of 10% after signing up for the newsletter.
Thanks for this service,
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Feb 10, 2024
Verified review
Excellent and quick contact, fast shipping, pleasant service.
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Feb 6, 2024
Verified review
I was very good helped and dilevery was as promit
Thanks
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Feb 6, 2024
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Feb 5, 2024
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Feb 4, 2024
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No response to any of my emails on how returning order works. Eventually have to call to Germany after 3 or 4 unreplied emails
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for taking the time to provide feedback about your experience. We appreciate your patience and understand it can be frustrating when emails are not responded to in a timely manner. At our company, we strive to provide excellent customer service and prioritize communication with our customers. We apologize for not meeting your expectations in this matter. We encourage any further feedback or suggestions you may have that could help us improve our services.
Jan 29, 2024
Verified review
Wat een fijn bedrijf! Snel in het leveren van mijn weerstation en ook snel in het terugbetalen van de door mij verkeerd bestelde moederstation.
Ook de communicatie via de mail verliep prima.
Wel jammer dat een bepaald type weerstation uitverkocht was en ook niet meer leverbaar
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Jan 31, 2024
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Fast dispatching, no problems with goods' replacements, attractive pricing, good quality products so far. Only one con to mention - rather spare customer service communication.
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