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Top positive review
Dec 22, 2023
Verified review
Nice GoTo telescope from Bresser. It was a nightmare setting it up but turned out to be a faulty control unit. Bresser organised return and replaced the controller very quickly. Great service. Now functions perfectly. Tripod needs more weight to reduce vibrations. Optics are clear and sharp. Controller holder position is awkward. Uses batteries really quickly so a power pack or mains transformer is better. As a beginner to astronomy it’s ideal.
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment.
1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside).
2 - The inclination of the walls of the rain gauge cone could be improved.
3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge)
3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular.
4 - It is not understood why they use a thermometer instead of a thermo-hygrometer.
5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction!
I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment.
1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside).
2 - The inclination of the walls of the rain gauge cone could be improved.
3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge)
3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular.
4 - It is not understood why they use a thermometer instead of a thermo-hygrometer.
5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction!
I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
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Jun 18, 2023
Verified review
Bresser per se is FINE but
Bresser per se is FINE, but UPS is BAD (*). This doesn't invite further orders.
DPD is slightly better, PostNL is fair (but not perfect).
My plan is to find out first which delivery service is used before ordering from a webshop!
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Jun 2, 2023
Verified review
I pay 104 euro for 2 articols . This articols was delivery with UPS and they dont want delivery my articols. This company refuz halp me they say is my fault because me i dont want take articols.
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Answer by bresser.de/en/
Jun 13, 2023
We're sorry for the trouble with the forwarder. We've already solved the problem in the meantime. If you want to let us know more about this case, please get in contact with our customer support.
This was a replacement sensor. The original did not last as long as I would have hoped. There must be a better and cheaper way to keep the product working!
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Jun 19, 2023
Verified review
Ordered exactly 1week ago. Till Now no delivery, So I can't evaluate. Maybe later, if my items arrive.
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Sep 30, 2023
Verified review
It will be good to improve
Long time for answer from Bresser. Poor support. When you return the goods the response is very fast.
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Dec 10, 2023
Verified review
The carrier (UPS) noticed the item was…lost
The carrier (UPS) noticed the item was delivered on a date not scheduled to do so and did not got in contact to inform the change. No one was expecting the delivery (none at home) and the carrier just tells the item was delivered (no name, no signature, nothing to prove it). After I opened a claim they just said they have not been able to locate the package.
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to share your experience with us. We understand how frustrating it can be to have a delivery not go as expected or planned. We take our customers’ satisfaction very seriously and strive to ensure that each delivery goes as smoothly as possible. We apologize if we were unable to locate the package in question and hope that in the future you will have a more positive experience with us. Thank you for your feedback and for being a valued customer.
Jan 20, 2024
Verified review
I got Explore Scientific 10" ultra light Dob from Bresser.de, and I'm a bit disappointed. Telescope came in messy condition. Main mirror was so loosen, that it almost got broken just by normal use of telescope! Also there are missing screws in collimator mount. And there is no good manual how to setup and colimate this telescope.
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Jan 1, 2024
Verified review
order 349870 has not yet arrived. The order was placed on 12/19, the website provided inaccurate information. It was indicated that delivery would take 2-3 business days. 14 days have passed!!! it was a gift for my husband's birthday. you have let me down greatly. I am disappointed.
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Answer by bresser.de/en/
Jan 3, 2024
Thank you for taking the time to leave us feedback regarding your experience. We apologize that your order did not arrive as expected. We strive to provide fast and accurate delivery times. We understand your disappointment and we are committed to providing our customers with a pleasant shopping experience. Thank you for bringing this to our attention and we hope that you give us another chance should you need any items in the future.
Jan 13, 2024
Verified review
Kind of a overkill. Sensor is legit but clock has poor screen quality and you need to look at it at certain angle. For 30€ worth to buy.
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Sep 21, 2023
Verified review
Never received my product so I don’t recommend purchasing anything here
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Answer by bresser.de/en/
Sep 23, 2023
Thank you for your review. We understand that you did not receive your product and apologize for any inconvenience this may have caused. At our company, we strive to provide excellent customer service and ensure that all orders are delivered in a timely manner. If you ever have any future issues, please do not hesitate to reach out to us directly at [service@bresser.de] so that we can address them promptly. Thank you again for taking the time to share your feedback.
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