bresser.de/en/
Reviews:

439 reviews in the last 12 months1,464 total reviews  

4.72
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jan 8, 2021
The Trustmark indicates trustworthy online retailers.
bresser.de/en/ fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Dec 22, 2023
 Verified review
Nice GoTo telescope from Bresser. It was a nightmare setting it up but turned out to be a faulty control unit. Bresser organised return and replaced the controller very quickly. Great service. Now functions perfectly. Tripod needs more weight to reduce vibrations. Optics are clear and sharp. Controller holder position is awkward. Uses batteries really quickly so a power pack or mains transformer is better. As a beginner to astronomy it’s ideal.

Top negative review

Dec 14, 2023
 Verified review
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment. 1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside). 2 - The inclination of the walls of the rain gauge cone could be improved. 3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge) 3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular. 4 - It is not understood why they use a thermometer instead of a thermo-hygrometer. 5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction! I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bresser.de/en/

 Sort by  
Relevance
(40)
(6)
Reset
Jun 27, 2023
 Verified review
Report review
May 30, 2023
 Verified review
Report review
Aug 6, 2023
Under review

Raised an issue to support... Got blocked

Had an issue with a product like a t bar Reached out to support and they asked for proof I sent them a video and they blocked that email.. So i can't send emails anymore Tried calling them to rectify the situation and they are acting clueless and no idea how to rectify either situations.. Didn't expect this behaviour at all from such an established company
Report review
May 24, 2023
 Verified review

No customer service available

Bresser don't provide active customer service - my product is not working properly and now I have to wait for an email response. Dreadful customer service
Report review
Answer by bresser.de/en/
Jun 19, 2023
Thank you for your detailed review. We appreciate your feedback and are sorry to hear that you have not had the experience you were hoping for when it comes to customer service. At Bresser, we strive to make sure that all of our customers are satisfied with their products and experiences. We take pride in providing a high quality of customer service and doing our best to address each individual customer's needs in a timely manner. Thank you once again for taking the time to share your feedback with us - it is invaluable to us as we continue to make improvements.
May 28, 2023
 Verified review
For Bresser 5 stars! For the product 1 star. Suction caps no good … product arrived with little marks on the brushed aloy rimm
Report review
Answer by bresser.de/en/
Jun 13, 2023
Thank you for your review regarding Bresser. We are pleased to hear that you are happy with our service but sorry that your product arrived with some damage. At Bresser, we take great pride in providing products of the highest quality and will always strive to provide the best possible customer experience. We value your feedback and thank you for taking the time to share it.
Dec 19, 2023
 Verified review
Delivery company didn't deliver. BRESSER still haven't communicated with me to resolve it.
Report review
Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to share your experience. We appreciate your honest feedback and take it into consideration. It is our company philosophy at BRESSER to provide quality customer service. We understand how important timely deliveries are to our customers, and we apologize that we fell short in this instance. Rest assured that we are doing our best to resolve the matter as soon as possible. Again, thank you for your honest feedback and patience as we work through this issue.