Certificate for coeur.de/en/home

No. XC4B8C0ECA98B0EE0682BD7E9D4B7DFB1
 

Approved on
01/07/2013
Valid until
30/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for coeur.de/en/home



Excellent

4.78/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 67 Trusted Shops reviews collected in the last 12 months.
In total, coeur.de/en/home has already collected 261 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
29/08/2019
Date of order
22/08/2019
29/08/2019
Tutto perfetto. Grazie e complimenti
5.00
Excellent

Date of publication
28/08/2019
Date of order
19/08/2019
28/08/2019
after ordering the delivery was very quick From Germany to the Netherlands in about 2 days Great
5.00
Excellent

Date of publication
28/08/2019
Date of order
21/08/2019
28/08/2019
Very good customer service
5.00
Excellent

Date of publication
28/08/2019
Date of order
20/08/2019
28/08/2019
Nothing to add
5.00
Excellent

Date of publication
27/08/2019
Date of order
20/08/2019
27/08/2019
I looked found what I liked paid it was delivered on time and is beautiful, just like the catalogue described it
5.00
Excellent

Date of publication
18/08/2019
Date of order
11/08/2019
18/08/2019
Il girocollo è veramente molto bello e corrisponde perfettamente a quanto visto sull’e-shop. La consegna è stata rapidissima nonostante fosse la settimana di Ferragosto. Bravissimi.
5.00
Excellent

Date of publication
17/08/2019
Date of order
08/08/2019
17/08/2019
The best
5.00
Excellent

Date of publication
12/08/2019
Date of order
28/07/2019
12/08/2019
Thank you for your great service and beautiful product.
5.00
Excellent

Date of publication
11/08/2019
Date of order
04/08/2019
11/08/2019
Sono molto soddisfatta del bracciale acquistato e del servizio consegna
5.00
Excellent

Date of publication
05/08/2019
Date of order
29/07/2019
05/08/2019
I was very pleased with all aspects of my order from placing the order to its delivery
5.00
Excellent

Date of publication
03/08/2019
Date of order
27/07/2019
03/08/2019
Thank you for speedy service
5.00
Excellent

Date of publication
25/07/2019
Date of order
18/07/2019
25/07/2019
Everything is OK
5.00
Excellent

Date of publication
24/07/2019
Date of order
16/07/2019
24/07/2019
Everything as promised
5.00
Excellent

Date of publication
21/07/2019
Date of order
14/07/2019
21/07/2019
Beautiful good quality jewellery. Swift delivery.
5.00
Excellent

Date of publication
09/07/2019
Date of order
01/07/2019
09/07/2019
very fast sending
5.00
Excellent

Date of publication
05/07/2019
Date of order
27/06/2019
05/07/2019
Thank you for the beautiful earrings.
5.00
Excellent

Date of publication
01/07/2019
Date of order
24/06/2019
01/07/2019
Goods very good, delivery not so fast, but fast enough.
3.67
Good

Date of publication
08/06/2019
Date of order
01/06/2019
08/06/2019
Very happy with everything
5.00
Excellent

Date of publication
31/05/2019
Date of order
23/05/2019
31/05/2019
What a stunning piece saw it first on a cruise ship a couple of months ago came home and sent for it this is a considered purchase but had to have it
Christine
5.00
Excellent

Date of publication
06/04/2019
Date of order
30/03/2019
06/04/2019
Everything came on time exactly as promised. The necklace is beautiful and sparkles just as I hoped it would and the finish and quality is superb.
If you could pass on an idea for me I would appreciate - " I would love it if you gave a choice of the length of the extension chain as I would love to have had the option of 10cms rather than 6 cms."
5.00
Excellent

Date of publication
28/03/2019
Date of order
21/03/2019
28/03/2019
Excellent
5.00
Excellent

Date of publication
16/03/2019
Date of order
08/03/2019
16/03/2019
alles is perfect verlopen
5.00
Excellent

Date of publication
13/03/2019
Date of order
06/03/2019
13/03/2019
It took a few days to arrive from Germany and I didn't get any notification of the time of delivery, so I wasn't home when the parcel arrived and had to find a shop in town to collect the parcel after 1700.
4.67
Excellent

Date of publication
11/03/2019
Date of order
24/02/2019
11/03/2019
Paid €20 premium for Express Delivery. 2 Days. Arrived finally, 5 days. No follow up. No sense of genuine concern for the order. Terrible service by both Supplier and Courier.
2.00
Poor

coeur.de/en/home replies: 12/03/2019
We are very sorry for all the inconveniences regarding your order and we can totally understand your disappointment: Having ordered something with Express Delivery for it to arrive in time, but then it doesn’t. This must not happen and we will include this incident in our ongoing shipping optimization process. We will of course refund your express shipping costs.

Date of publication
25/02/2019
Date of order
18/02/2019
25/02/2019
very good service
5.00
Excellent

Date of publication
24/02/2019
Date of order
17/02/2019
24/02/2019
Goods arrived on time. Beautiful jewellery and packaged well. Very pleased with goods and service.
5.00
Excellent

Date of publication
21/02/2019
Date of order
13/02/2019
21/02/2019
Prompt reply, excellent service. Lovely product, nicely delivered with guarantee etc.
4.67
Excellent

Date of publication
21/02/2019
Date of order
14/02/2019
21/02/2019
Ordered, confirmed, delivered - no problems
Envelope pushed through letter box but no damage
4.67
Excellent

Date of publication
16/02/2019
Date of order
08/02/2019
16/02/2019
Shipping instructions were for home delivery. It was noted that delivery was attempted twice, and the parcel was left at a distribution center. If one looks at the record for Postnord, the parcel went directly to the distribution center. The shipper should not pay a higher rate for home delivery if Postnord does not provide the service.
4.33
Good

Date of publication
12/02/2019
Date of order
05/02/2019
12/02/2019
Collana e orecchini molto belli e particolari
4.67
Excellent

Date of publication
08/02/2019
Date of order
01/02/2019
08/02/2019
I was pleased with my order this time: Had to re order as first order faulty goods
4.33
Good

Date of publication
06/02/2019
Date of order
30/01/2019
06/02/2019
The goods were of high quality and identical to images on website. Delivery was very fast.
4.33
Good

Date of publication
27/01/2019
Date of order
20/01/2019
27/01/2019
Beautiful jewellery. I want more. And will be ordering. Slight problem with the delivery but that couldn't be helped.
4.33
Good

Date of publication
24/01/2019
Date of order
17/01/2019
24/01/2019
Perfect
5.00
Excellent

Date of publication
22/01/2019
Date of order
09/01/2019
22/01/2019
Brilliant service
5.00
Excellent

Date of publication
17/01/2019
Date of order
10/01/2019
17/01/2019
Very good. In time. Great communication

No - points
5.00
Excellent

Date of publication
09/01/2019
Date of order
01/01/2019
09/01/2019
DPD track & trace did not appear to be very accurate but in the end delivery went fine.
4.67
Excellent

Date of publication
09/01/2019
Date of order
26/12/2018
09/01/2019
Excellent
5.00
Excellent

Date of publication
07/01/2019
Date of order
09/12/2018
07/01/2019
customer service did not reply to my e-mail about missing gift wrapper until one week later, when it was too late
3.67
Good

Date of publication
02/01/2019
Date of order
15/12/2018
02/01/2019
Arrived in good time no problems great service
5.00
Excellent

coeur.de/en/home

coeur.de/en/home was certified by Trusted Shops on 01/07/2013.

Contact
Krefelder Straße 32
70376 Stuttgart
Germany
service@coeur.de
coeur.de/en/home
Owner
Coeur de Lion Schmuckdesign GmbH
Krefelder Straße 32
70376 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 15419
Authorized representative
Nils Eckrodt
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with coeur.de/en/home in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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