Car-Bags.com - car-bags.com/en- Logo - reviews

Car-Bags.com - car-bags.com/en
Reviews:

35 reviews in the last 12 months204 total reviews  

4.69
Excellent

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Most relevant positive review

Jun 27, 2024
 Verified review
Very nice luggage and the Proline range is high quality. I ordered 3 bags for a Porsche Boxster and we initially had an issue as one bag was a different fabric to the other two resulting in a different appearance, but car-bags immediately sent a new package of 3 identical bags and accepted the return costs for the initial package - very fast email responses and great customer service throughout. UK customers need to beware of the additional import duty charges at approx 20% but that's a UK Brexit issue (one of many!)

Most relevant negative review

Apr 16, 2024
 Verified review
I wanted to buy a set for my Mondeo HEV. I asked about the fit and they did send me the measurements. No, the Mondeo set does not fit a Mondeo HEV. I measured the space and worked out what I needed (individual bags). I then asked if they would honour the price of the set rather than me spending more for individual bags - no, because apparently that wouldn't be fair! Despite my better judgment I ordered the bags. After a week I noticed that the order was with the courier but hadn't moved. I got in contact with car-bags.com who said they would look into it and let me know - they didn't get back in touch. A few days later I checked again to be told that my bags were actually due to be delivered that day. A few hours later I got a message that they had been delivered and signed for by someone I'd never heard of. I messaged car-bags.com - no response. They later sent me a separate email telling me that the bags had been returned to them for "some unknown reason". I asked for a refund - no response. I raised a complaint and they referred me to a previous email that they'd sent - don't know why. I asked again for a refund. I also asked for them to be mindful that I was paying transaction fees and currency fluctuates - no response. They did refund me quickly, but no view on the charges, no apology no suggestion on how to fix things/ Really poor and I am €40 out of pocket for absolutely nothing to show for it. And finally, paying VAT twice? Please refer to the UK customs website - the only people allowed to charge VAT for imports is the UK government. If your system can't deduct VAT then you should be raising a partial refund to avoid being accused of tax fraud. I would not recommend this company which is a real shame because their products actually look really good.
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Reviews for Car-Bags.com - car-bags.com/en

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May 15, 2024
 Verified review
The bags look to be good quality but are expensive especially when you get a £63 import tax levy on top which isn’t flagged up until you have to pay it for them to be delivered
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Answer by Car-Bags.com - car-bags.com/en
May 15, 2024
Nice to hear that you like the quality. The website clearly states that the price does not include import costs. We hope you enjoy traveling with the bags!
Mar 5, 2024
 Verified review
I was quite shocked when I had a text from DPD asking for me to pay a charge for £56.75 import charge. I think it should tell you about the charge at the checkout. Other than that I was very pleased with the bags and the service.
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Answer by Car-Bags.com - car-bags.com/en
Mar 12, 2024
Thank you for your review. We do mention this at the checkout before you finalise the order. We mention that additonal custom charges may apply when shipped outside the EU. We are sorry you missed that information.
Mar 19, 2024
 Verified review
Not told about import duty get a text off DPD told I had to pay £100 due to incorrect paper work got on to car bags they were not interested bit of a rip off
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Answer by Car-Bags.com - car-bags.com/en
Mar 21, 2024
Thank you for your review. Could you email us about this issue? We would like to check where the mistake was made. We do mention on the productpage that additional custom charges may apply as the UK is no longer part of the EU. We are sorry you missed this info. The amount you paid seems high, so please contact us by email.