Car-Bags.com - car-bags.com/en- Logo - reviews

Car-Bags.com - car-bags.com/en
Reviews:

36 reviews in the last 12 months196 total reviews  

4.69
Excellent

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Top positive review

Mar 19, 2024
 Verified review
Very pleased with the quality of the bags for my MX-5. Opted for the "cheaper" version but excellent well made product and snug fit. Can't wait for my European road trip! UK buyers please note : Only downside to the buying experience was the UK customs surcharge which is to be fair well highlighted by Car - Bags and the courier DPD on the shopping trolley page prior to payment. Email direct from DPD with charges (£50.22 for mine) Fast delivery!!

Top negative review

Apr 16, 2024
 Verified review
I wanted to buy a set for my Mondeo HEV. I asked about the fit and they did send me the measurements. No, the Mondeo set does not fit a Mondeo HEV. I measured the space and worked out what I needed (individual bags). I then asked if they would honour the price of the set rather than me spending more for individual bags - no, because apparently that wouldn't be fair! Despite my better judgment I ordered the bags. After a week I noticed that the order was with the courier but hadn't moved. I got in contact with car-bags.com who said they would look into it and let me know - they didn't get back in touch. A few days later I checked again to be told that my bags were actually due to be delivered that day. A few hours later I got a message that they had been delivered and signed for by someone I'd never heard of. I messaged car-bags.com - no response. They later sent me a separate email telling me that the bags had been returned to them for "some unknown reason". I asked for a refund - no response. I raised a complaint and they referred me to a previous email that they'd sent - don't know why. I asked again for a refund. I also asked for them to be mindful that I was paying transaction fees and currency fluctuates - no response. They did refund me quickly, but no view on the charges, no apology no suggestion on how to fix things/ Really poor and I am €40 out of pocket for absolutely nothing to show for it. And finally, paying VAT twice? Please refer to the UK customs website - the only people allowed to charge VAT for imports is the UK government. If your system can't deduct VAT then you should be raising a partial refund to avoid being accused of tax fraud. I would not recommend this company which is a real shame because their products actually look really good.
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Reviews for Car-Bags.com - car-bags.com/en

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4 days ago
 Verified review
The bags look to be good quality but are expensive especially when you get a £63 import tax levy on top which isn’t flagged up until you have to pay it for them to be delivered
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Answer by Car-Bags.com - car-bags.com/en
4 days ago
Nice to hear that you like the quality. The website clearly states that the price does not include import costs. We hope you enjoy traveling with the bags!
12 days ago
 Verified review
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May 3, 2024
 Verified review
Great seller quality item
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Apr 19, 2024
 Verified review
Great quality bags, well packaged and delivered quickly.
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Apr 19, 2024
 Verified review
Fit my 911 perfectly. There are some extra bags that fit perfectly on the rear seat backs. It would be nice if these identified as being prefect for the 911 and in the premium design so they matched.
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Answer by Car-Bags.com - car-bags.com/en
Apr 19, 2024
Thank you for your great review. Good to hear you found some extra bags that suit your needs for the rear seats. Car-Bags is designed to provide bags for the trunkspace. That is why we do not mention them, but offer a wide range of single bags.
Apr 10, 2024
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Apr 3, 2024
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Mar 26, 2024
 Verified review
Really high quality product. Perfect fit and fast delivery
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Answer by Car-Bags.com - car-bags.com/en
Mar 26, 2024
That looks neat, have fun traveling!
Mar 24, 2024
 Verified review
Spedizione veloce e prodotto ottimo. Buoni materiali e buon assemblaggio. Perfetto per la mia auto.
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Mar 19, 2024
 Verified review

Excellent quality but watch out for Customs charges

Very pleased with the quality of the bags for my MX-5. Opted for the "cheaper" version but excellent well made product and snug fit. Can't wait for my European road trip! UK buyers please note : Only downside to the buying experience was the UK customs surcharge which is to be fair well highlighted by Car - Bags and the courier DPD on the shopping trolley page prior to payment. Email direct from DPD with charges (£50.22 for mine) Fast delivery!!
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Answer by Car-Bags.com - car-bags.com/en
Mar 21, 2024
Thank you for your nice and fair review. Much appreciated. Glad to hear yuou like our bags. We wish you a very nice holiday!!
Mar 12, 2024
 Verified review
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Mar 5, 2024
 Verified review
I was quite shocked when I had a text from DPD asking for me to pay a charge for £56.75 import charge. I think it should tell you about the charge at the checkout. Other than that I was very pleased with the bags and the service.
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Answer by Car-Bags.com - car-bags.com/en
Mar 12, 2024
Thank you for your review. We do mention this at the checkout before you finalise the order. We mention that additonal custom charges may apply when shipped outside the EU. We are sorry you missed that information.
Feb 24, 2024
 Verified review

Value item, well made

Excellent fit of item in the VWCalifornia wardrobe
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Answer by Car-Bags.com - car-bags.com/en
Feb 27, 2024
So nice to hear. Thank you very much
Feb 13, 2024
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Jan 30, 2024
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Jan 18, 2024
 Verified review
Great value - beautiful construction and design and perfect sizing. Recommended !
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Answer by Car-Bags.com - car-bags.com/en
Jan 18, 2024
What a nice review, thank you so much. Great ti read you like our Car-Bags set
Dec 31, 2023
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Dec 28, 2023
 Verified review

High quality luggage at reasonable prices

We bought this set to enable road trips in our SLC43 convertible. The bags are well made and able to hold enough luggage as well as fit the boot space available. The ordering process was simple and dispatch quick. Once in the hands of the carrier things slowed down but it was close to Christmas. The tax charge was a shock, a total of £56, but I remain hopeful that the UK will rejoin the EU and this will no longer be an issue.
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Answer by Car-Bags.com - car-bags.com/en
Dec 28, 2023
Thank you for your review. Yes Brexit makes it diificult tp ship to the UK without Tax charges. We are grateful to hear you like the bags and we wish you a lot of nice travels with you SLC43 and it bags
Dec 22, 2023
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Oct 9, 2023
 Verified review

Audi R8 3 piece set works great!

Bags are pretty well made for the price and are as advertised. I ordered a 3 piece set for an Audi R8. The top bag for the trunk/frunk and the bag behind the seats could be wider to make best use of the space. Slightly longer legs on the trolley suitcase would avoid it falling over when trying to stand it up.
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Answer by Car-Bags.com - car-bags.com/en
Oct 10, 2023
Thank you for your great review. I will forward your suggestion to the design department.