Photospecialist.comReviews:
176 reviews in the last 12 months331 total reviews
Excellent
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Top positive review
Aug 16, 2023
Verified review
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
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Top negative review
May 22, 2023
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My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com
Feb 8, 2024
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Answer by Photospecialist.com
Feb 8, 2024
Thank you very much for the 5-star review!
Feb 8, 2024
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Feb 8, 2024
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Jan 29, 2024
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Answer by Photospecialist.com
Jan 29, 2024
Thank you for your review, we're glad to see you gave us 5 stars.
Aug 16, 2023
Verified review
a little strange experience but okay
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
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Answer by Photospecialist.com
Aug 16, 2023
Thank you for the feedback.
We are having issues with our emails being send out correctly and are working hard to get this corrected. I am sorry for this.
I am happy to read that everything is good now.
Jul 5, 2023
Verified review
Great Shop! Very Competitive prices and wide range of products. Bought Sony FX30 that is a bang for your buck! Finally can have 10 bits for a reasonable price. This camera has everything I need to make better productions, all was thought for the video producers needs on the DSLR's or Mirrorless Cameras.
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Jun 12, 2023
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Only their delivery is late. I have two times bought something but the delivery passed the date and time mentioned. Otherwise it’s a very trusted website. Their packaging is very good because I bought fragile items and I was super satisfied with their packaging.
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Aug 18, 2023
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Great online shop with great prices
With information when asked by email support. Product as manufacturer delivery to final client. The only issue it was not related with Photospecialist, but with DHL courrier that I waited a long time for delivery, probably because of the summer holidays.
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Answer by Photospecialist.com
Aug 19, 2023
Sorry to read that, I'm glad everything else went well. I hope you enjoy your order.
Sep 4, 2023
Verified review
Ricoh GRiiix - mint condition, promptly dispatched - zero shutter count. 2nd time I've used Photospecialist and they have been solid. Customer support quickly sorted out the £5 voucher code discount that the webform wouldnt accept. No complaints at all.
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Jun 30, 2023
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Really like the 6 L Rogue Sling. Protects gear well and the size is just what I needed. Also the expandability is great. As I need this while riding a bike the third strap is a must.
The shop has vast range of goods and fast delivery!
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Answer by Photospecialist.com
Jul 1, 2023
You have made a good choice here, super! Have fun with it!
May 21, 2023
Verified review
Excellent pricing and fast shipping. The binoculars i bought were almost 100 EUR cheaper than elsewhere online. Shipping was exceptionally fast and everything went smoothly. I definitely recommend them.
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Answer by Photospecialist.com
May 22, 2023
That is great to read! Thank you so much.
LV
leif v.
odense c danmark
Jul 19, 2023
Verified review
Da jeg bestilte varen hørte jeg ikke noget , men 2 dage efter modtog jeg varen og tak for hurtig ekspedition.
Jeg ville foretrække at modtage en bekræftelse og hvornår varen bliver sendt.
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Oct 7, 2023
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Great products and service
Great products, great and fast service, consistently over time. They’ve become rapidly over the years one of my favorite online camera gear stores in Europe.
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Dec 26, 2023
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Great quality and low prices
Great quality, low prices.
I dont give 5 stars because they dont put the description and more pictures of most of the products. Thats why I dont buy more.
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Answer by Photospecialist.com
Dec 27, 2023
Thank you so much.
I understand, thank you for the feedback.
Sep 14, 2023
Verified review
Top class service
Good selection, easy to order, affordable delivery costs and quick delivery, what's not to like! Thanks for the effort, looking forward to the next time.
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Answer by Photospecialist.com
Sep 16, 2023
Thank you so much! Happy to see that we gain another regular!
VM
Vadim M.
Kirkkonummi
Dec 5, 2023
Verified review
no express delivery!!
The client is not entirely informed when he will receive the goods and there is no express delivery yet, the receipt time has decreased to 2-3 days
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Answer by Photospecialist.com
Dec 5, 2023
Sad to read that you are not well informed. Thank you for this feedback, we will work on this. Express delivery is not going to come as we ship from the Netherlands. We have to deal with Customs.
Dec 9, 2023
Verified review
highly recommended
It was a fast, efficient and good quality purchase. Also I receive a good contact service when I asked for the invoice. Thank you so much
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Answer by Photospecialist.com
Dec 11, 2023
How good to read that we were able to help you, I hope you enjoy your order.
Jan 12, 2024
Verified review
Always helpful and quick to respond...this time with a delay in good ordered that had not been received by them from China.
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Jan 2, 2024
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I am very satisfied with my purchase from this shop, as the order was handled correctly and forwarded to my address quickly.
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Answer by Photospecialist.com
Jan 2, 2024
Thank you so much for your lovely review, I hope you enjoy your purchases.
Jul 25, 2023
Verified review
Rapidez y efectividad
Rapidez, buenos precios y una atención al cliente rapidísima y efectiva. Ha sido mi primera compra y no será la última!
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