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Photospecialist.com
Reviews:

205 reviews in the last 12 months329 total reviews  

4.62
Excellent

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Top positive review

May 17, 2023
 Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.

Top negative review

May 22, 2023
 Verified review
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com

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CM
Cesar M.
Helsinki
Feb 26, 2024
 Verified review

Good online shop

Good experience, although they sometimes didn’t know if they had the required amount of the product to sell or send. Not very updated inventory 😅
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Answer by Photospecialist.com
Feb 26, 2024
Thank you! Thank you for your feedback, I will make sure this will make it to the correct people.
US
Ulf S.
Stockholm
Feb 27, 2024
 Verified review
Excellent and easy shop and fast delivery. Good range of equipment for the studio photographer in different price ranges.
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Answer by Photospecialist.com
Feb 28, 2024
Thank you so much! I hope you 'see' you again soon.
5 days ago
 Verified review
Fast processing and shipping. Good updating the process steps
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Feb 23, 2024
 Verified review
Order came quickly, great customer service, recommended
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5 days ago
 Verified review

Good experience

Competence, Speed, Professionalism and Honesty
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Answer by Photospecialist.com
4 days ago
Thank you so much for the review. I am happy to read that you find these qualities fit our company. I hope to see you again soon.
Feb 20, 2024
 Verified review
Great communication and fast delivery
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Feb 24, 2024
 Verified review

everything as expected . thank you

everything as expected .. thank
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Feb 18, 2024
 Verified review
Super fast
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8 days ago
 Verified review
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Answer by Photospecialist.com
8 days ago
5 stars, we are happy with this! Thank you so much!
9 days ago
 Verified review
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Mar 5, 2024
 Verified review
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Answer by Photospecialist.com
Mar 5, 2024
Thanks for the 5 stars!
Feb 25, 2024
 Verified review
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Feb 19, 2024
 Verified review
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Answer by Photospecialist.com
Feb 19, 2024
Thank you!
Jan 30, 2024
 Verified review
Initially the Dutch support team were unhelpful, but this was quickly rectified and I got a satisfactory outcome.
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Answer by Photospecialist.com
Jan 30, 2024
Sorry we couldn't help you right away, thank you for leaving this feedback for us. I hope you enjoy your order.
Feb 2, 2024
 Verified review

Timely delivery and great communication

Great experience, great communication and delivery in time.
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Answer by Photospecialist.com
Feb 2, 2024
Thank you so much!
Feb 8, 2024
 Verified review
Quick and helpful customer service response. Good product.
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Answer by Photospecialist.com
Feb 9, 2024
Thank you so much. I am happy to read you are satisfied with us.
Jan 29, 2024
 Verified review
Good Price , Good Service,
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Jan 29, 2024
 Verified review
Everything ok
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JM
Jorge M.
Lisbon, Portugal
Jan 18, 2024
 Verified review
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Answer by Photospecialist.com
Jan 18, 2024
Thanks for the 5-star review!
Feb 16, 2024
 Verified review
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