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Photospecialist.com
Reviews:

212 reviews in the last 12 months322 total reviews  

4.61
Excellent

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  • Clear ordering process

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Top positive review

May 17, 2023
 Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.

Top negative review

May 22, 2023
 Verified review
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com

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Jan 30, 2024
 Verified review
Initially the Dutch support team were unhelpful, but this was quickly rectified and I got a satisfactory outcome.
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Answer by Photospecialist.com
Jan 30, 2024
Sorry we couldn't help you right away, thank you for leaving this feedback for us. I hope you enjoy your order.
Feb 2, 2024
 Verified review

Timely delivery and great communication

Great experience, great communication and delivery in time.
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Answer by Photospecialist.com
Feb 2, 2024
Thank you so much!
Feb 8, 2024
 Verified review
Quick and helpful customer service response. Good product.
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Answer by Photospecialist.com
Feb 9, 2024
Thank you so much. I am happy to read you are satisfied with us.
4 days ago
 Verified review
Order came quickly, great customer service, recommended
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7 days ago
 Verified review
Great communication and fast delivery
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3 days ago
 Verified review

everything as expected . thank you

everything as expected .. thank
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Jan 29, 2024
 Verified review
Good Price , Good Service,
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Jan 29, 2024
 Verified review
Everything ok
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9 days ago
 Verified review
Super fast
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23 hours ago
 Verified review
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8 days ago
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Answer by Photospecialist.com
8 days ago
Thank you!
11 days ago
 Verified review
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Feb 12, 2024
 Verified review
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Answer by Photospecialist.com
Feb 13, 2024
Thank you for the 5 stars.
Feb 8, 2024
 Verified review
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Answer by Photospecialist.com
Feb 8, 2024
Thank you very much for the 5-star review!
Feb 8, 2024
 Verified review
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Feb 8, 2024
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Jan 29, 2024
 Verified review
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Answer by Photospecialist.com
Jan 29, 2024
Thank you for your review, we're glad to see you gave us 5 stars.
Feb 4, 2024
 Verified review
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Answer by Photospecialist.com
Feb 5, 2024
Thank you so much for the 5 stars!
Jan 12, 2024
 Verified review
Always helpful and quick to respond...this time with a delay in good ordered that had not been received by them from China.
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Jan 2, 2024
 Verified review
I am very satisfied with my purchase from this shop, as the order was handled correctly and forwarded to my address quickly.
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Answer by Photospecialist.com
Jan 2, 2024
Thank you so much for your lovely review, I hope you enjoy your purchases.