Photospecialist.comReviews

I ordered a Datacolor Spyder LensCal from Photospecialist. Service was fast and the price was the best I could find anywhere. I was hesitant at first to order being the first time but I can say that I have no regrets at all. Only thing that might be improved is the fact that although the order did not take too long to arrive I had no idea of the package's whereabouts until it arrived home since the only information that I got was that the item had been handed over to the carrier. I never found the Track&Trace link mentioned in the email that was sent to me. Any way I am really happy with the purchase and the service. Very well recommended.

My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.