Photospecialist.com

Reviews:

a little strange experience but turned out okay. I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.

My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.