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Top positive review
May 17, 2023
Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com
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May 5, 2023
Verified review
Slow feedback and bad responses
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Answer by Photospecialist.com
May 6, 2023
Thank you for taking the time to write this review.
I am sorry to hear about this, so I have looked in our system, but I do not see anything.
Could you please send an email to reviews@kamera-express.nl, so I can assist you there?
May 5, 2023
Verified review
Great service, fast shipping!
Everything was just perfect!
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Answer by Photospecialist.com
May 6, 2023
Thank you so much!
May 5, 2023
Verified review
Denon rules, hands down!
Love it and the sound is mind blowing that blew me away! By the way, the service is excellent. Highly recommended! Very pleased and many thanks.
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Answer by Photospecialist.com
May 5, 2023
I am so happy to read that you are so satisfied! Mind the neighbours (-;
Hope to see you again soon.
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