Photospecialist.comReviews:
177 reviews in the last 12 months331 total reviews
Excellent
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Top positive review
May 17, 2023
Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
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Top negative review
May 22, 2023
Verified review
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com
Jul 24, 2023
Verified review
Very bad notifications, and not providing the tracking number.
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Answer by Photospecialist.com
Jul 27, 2023
Sorry for the omission of information, I have emailed you this week with more info, I hope to meet via email.
LV
leif v.
odense c danmark
Jul 19, 2023
Verified review
Da jeg bestilte varen hørte jeg ikke noget , men 2 dage efter modtog jeg varen og tak for hurtig ekspedition.
Jeg ville foretrække at modtage en bekræftelse og hvornår varen bliver sendt.
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Jul 19, 2023
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Jul 19, 2023
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Excellent customer service, fast delivery and great offers.
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Jul 19, 2023
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Speedy delivery. Lens was exactly as described
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Answer by Photospecialist.com
Jul 19, 2023
Thank you so much! Enjoy the lens.
Jul 17, 2023
Verified review
It could have been 5 stars if they had tested it before sending the Denon CD out of the box. So they lost confidence. I just had trouble with this purchase.
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Answer by Photospecialist.com
Jul 19, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that. We do not test new items before sending, this way we can keep the boxes closed. We only test accassions before we send them out, but I will take your feedback to the correct department. This way we can improve our services.
Jul 17, 2023
Verified review
Order invoice & tracking issue
Called them and everything was fixed 💪🏻
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Jul 14, 2023
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Received. Thanks
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Answer by Photospecialist.com
Jul 15, 2023
Great! You're welcome!
Jul 7, 2023
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Jul 5, 2023
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Great Shop! Very Competitive prices and wide range of products. Bought Sony FX30 that is a bang for your buck! Finally can have 10 bits for a reasonable price. This camera has everything I need to make better productions, all was thought for the video producers needs on the DSLR's or Mirrorless Cameras.
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Jul 4, 2023
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Every buy was always correct and got everything quick
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Answer by Photospecialist.com
Jul 5, 2023
I am happy to read that you are satisfied.
Hopefully we'll see you again.
Jul 3, 2023
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Easy to find what you’re looking for
Easy navigation, uncomplicated payment, and secure delivery.
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Jul 1, 2023
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Jun 30, 2023
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Really like the 6 L Rogue Sling. Protects gear well and the size is just what I needed. Also the expandability is great. As I need this while riding a bike the third strap is a must.
The shop has vast range of goods and fast delivery!
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Answer by Photospecialist.com
Jul 1, 2023
You have made a good choice here, super! Have fun with it!
Jun 25, 2023
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Jun 19, 2023
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The staff seems friendly and were quick to respond the questions. But I ordered 4 items and they send me only 1. Had to send the other 3 in another package. Lack of attention. Hence the 3 stars. But I would order from them again.
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Answer by Photospecialist.com
Jun 19, 2023
Thank you for your trust in us.
That is correct, we had one in stock and send it to you, while we waited for the other three.
Jun 17, 2023
Verified review
I'm still waiting for stuff that I have ordered.
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Answer by Photospecialist.com
Jun 17, 2023
Thank you for your review, I have grabbed your order and see that it is already on its way, I will contact you so I can help you further!
Jun 16, 2023
Verified review
Good price, quick transfer and they kept customer nicely updated all the time.
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Answer by Photospecialist.com
Jun 16, 2023
Thank you so much! Happy to read everything went smoothly.
Jun 13, 2023
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Jun 12, 2023
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I'm sorry but I can't recommend this shop. I ordered a neck strap for my Leica camera on the webshop, and they wrote that the delivering time would be 2-3 days and that it was on stock.
After 3 days I wrote to them, and they told me that they didn't have the item and that there would be several days befor I would had it. They also withdrew the money that I had payed, right away, and when I cancelled my order they wrote that there would go 5-10 days before I received the money. This is not good enough and bad service and I will definitely not buy anything from them again. Tom Lauritzen Denmark
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Answer by Photospecialist.com
Jun 12, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that the delivery was delayed with your order. We are improving the system, however this take some time.
I understand that it seems strange that you have to pay right away and we take up to 10 working days to refund you. The reason it take us this amount of time has a reason. When you cancel your order, the customer service cancel this for you. Then it will be send to our finance, to put in the bank. Not every one has the same bank, so this takes another working day. So to keep everyone well informed we say 5 to 10 workdays, sometimes it is faster.
I will send you an email, to make sure we can discuss this.