Photospecialist.comReviews:
176 reviews in the last 12 months331 total reviews
Excellent
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Top positive review
May 17, 2023
Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
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Top negative review
May 22, 2023
Verified review
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com
Jun 25, 2023
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Jun 12, 2023
Verified review
I'm sorry but I can't recommend this shop. I ordered a neck strap for my Leica camera on the webshop, and they wrote that the delivering time would be 2-3 days and that it was on stock.
After 3 days I wrote to them, and they told me that they didn't have the item and that there would be several days befor I would had it. They also withdrew the money that I had payed, right away, and when I cancelled my order they wrote that there would go 5-10 days before I received the money. This is not good enough and bad service and I will definitely not buy anything from them again. Tom Lauritzen Denmark
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Answer by Photospecialist.com
Jun 12, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that the delivery was delayed with your order. We are improving the system, however this take some time.
I understand that it seems strange that you have to pay right away and we take up to 10 working days to refund you. The reason it take us this amount of time has a reason. When you cancel your order, the customer service cancel this for you. Then it will be send to our finance, to put in the bank. Not every one has the same bank, so this takes another working day. So to keep everyone well informed we say 5 to 10 workdays, sometimes it is faster.
I will send you an email, to make sure we can discuss this.
Jun 12, 2023
Verified review
Only their delivery is late. I have two times bought something but the delivery passed the date and time mentioned. Otherwise it’s a very trusted website. Their packaging is very good because I bought fragile items and I was super satisfied with their packaging.
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May 22, 2023
Verified review
Order Lost and No solution
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Answer by Photospecialist.com
May 24, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that this is not going as expected. I understand that you are very disappointed, but due to the amount we have to await for DHLto update us before we can continue with the next step and they have not yet. I see my colleague has contacted you on monday, but there has been no update yet. I will request for an update and we will inform you by email.
Of course I rather refund you or send you the items asap, but there are procedures I have to obey. My colleague's are doing everything they can to get this solved asap for you.
Again my apologies for this.