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Top positive review
Aug 16, 2023
Verified review
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
Thank you for your review, we're glad to see you gave us 5 stars.
Jan 29, 2024
Verified review
Good Price , Good Service,
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Jan 13, 2024
Verified review
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Answer by Photospecialist.com
Jan 15, 2024
Thank you so much!
Jan 12, 2024
Verified review
Always helpful and quick to respond...this time with a delay in good ordered that had not been received by them from China.
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Jan 12, 2024
Verified review
What you could improve? First of all the information flow. I have ordered and paid for the goods in end of Dec. and have zero information about excepted delivery time except delivery (order number: 12896657)
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Answer by Photospecialist.com
Jan 15, 2024
Thank you for taking the time to leave this review.
I am sorry that it has taken so long, the item you ordered is specialy ordered after your order. This has been mentioned before ordering on the website. I see that my colleague has been in contact with you about an estimate date.
Jan 2, 2024
Verified review
I am very satisfied with my purchase from this shop, as the order was handled correctly and forwarded to my address quickly.
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Answer by Photospecialist.com
Jan 2, 2024
Thank you so much for your lovely review, I hope you enjoy your purchases.
Dec 30, 2023
Verified review
Fast delivery
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Dec 28, 2023
Verified review
Good descriptions of the equipment. Professional service without unnecessary advertising hype.
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Answer by Photospecialist.com
Dec 29, 2023
Thank you so much!
I am happy to read that you are satisfied with our services. Hope to see you again soon.
Dec 26, 2023
Verified review
Nopea toimitus.
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Dec 19, 2023
Verified review
great prices and brands
Delivered very quikly to Portugal, happy with the service.
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