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Top positive review
Aug 16, 2023
Verified review
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
The client is not entirely informed when he will receive the goods and there is no express delivery yet, the receipt time has decreased to 2-3 days
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Answer by Photospecialist.com
Dec 5, 2023
Sad to read that you are not well informed. Thank you for this feedback, we will work on this. Express delivery is not going to come as we ship from the Netherlands. We have to deal with Customs.
Dec 5, 2023
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Dec 4, 2023
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Dec 4, 2023
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Dec 3, 2023
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Fantastic and reliable website where you can find almost everything you need for photography
Sent a defective product. The microphone does not work, it won't turn on. The product description did not match reality, there was no information in the description about the microphone's compatibility with devices. The store does not respond to questions and does not react to feedback. 0 out of 5.
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Answer by Photospecialist.com
Nov 24, 2023
Thank you for taking the time to leave this review.
I am so sorry to read that. Of course it is not our intention to delivery you a faulty product.
You mention you have contacted us, however I do not see anything in our system. So something must go wrong. I will contact you via email to make sure to get this solved.
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