Photospecialist.comReviews:
184 reviews in the last 12 months329 total reviews
Excellent
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Top positive review
May 17, 2023
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I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
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Top negative review
May 22, 2023
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My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com
Feb 25, 2024
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Feb 8, 2024
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Answer by Photospecialist.com
Feb 8, 2024
Thank you very much for the 5-star review!
Jan 30, 2024
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Initially the Dutch support team were unhelpful, but this was quickly rectified and I got a satisfactory outcome.
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Answer by Photospecialist.com
Jan 30, 2024
Sorry we couldn't help you right away, thank you for leaving this feedback for us. I hope you enjoy your order.
JM
Jorge M.
Lisbon, Portugal
Jan 18, 2024
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Answer by Photospecialist.com
Jan 18, 2024
Thanks for the 5-star review!
Jan 12, 2024
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What you could improve? First of all the information flow. I have ordered and paid for the goods in end of Dec. and have zero information about excepted delivery time except delivery (order number: 12896657)
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Answer by Photospecialist.com
Jan 15, 2024
Thank you for taking the time to leave this review.
I am sorry that it has taken so long, the item you ordered is specialy ordered after your order. This has been mentioned before ordering on the website. I see that my colleague has been in contact with you about an estimate date.
Jan 11, 2024
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Good.
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Dec 26, 2023
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Great quality and low prices
Great quality, low prices.
I dont give 5 stars because they dont put the description and more pictures of most of the products. Thats why I dont buy more.
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Answer by Photospecialist.com
Dec 27, 2023
Thank you so much.
I understand, thank you for the feedback.
Nov 23, 2023
Verified review
Sent a defective product. The microphone does not work, it won't turn on. The product description did not match reality, there was no information in the description about the microphone's compatibility with devices. The store does not respond to questions and does not react to feedback. 0 out of 5.
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Answer by Photospecialist.com
Nov 24, 2023
Thank you for taking the time to leave this review.
I am so sorry to read that. Of course it is not our intention to delivery you a faulty product.
You mention you have contacted us, however I do not see anything in our system. So something must go wrong. I will contact you via email to make sure to get this solved.
Nov 9, 2023
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Oct 26, 2023
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Don't put items on stock that you don't have in stock
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Answer by Photospecialist.com
Oct 27, 2023
Thank you for taking the time to leave this review.
I am so sorry about this.
Something went wrong with your order in the system. The last camera wasn't put in your order and someone else bought it. The delivery time for this camera is unknown at this moment, due to the chip shortage and suppliers are having issues with delivering camera's.
I see that you have cancelled your order, so the amount is back to you.
Again my apologies for this.
Oct 10, 2023
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Answer by Photospecialist.com
Oct 11, 2023
Thank you!
Oct 10, 2023
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Sep 18, 2023
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Sent the wrong article - no answers to mails - the shop is just ignoring me.
Now I have an item I did´nt order but they have my money and I can throw the item in trash.
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Answer by Photospecialist.com
Sep 20, 2023
Thank you for taking the time to leave this review.
I am so sorry this happend. I see that my colleague request an return label, but this hasn't been handled yet, due to low of staff.
I will make sure this will be arranged for you asap.
Sep 10, 2023
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Sep 10, 2023
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Aug 16, 2023
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a little strange experience but okay
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
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Answer by Photospecialist.com
Aug 16, 2023
Thank you for the feedback.
We are having issues with our emails being send out correctly and are working hard to get this corrected. I am sorry for this.
I am happy to read that everything is good now.
Jul 26, 2023
Verified review
Firstly item arrived damaged, but they replaced it with a new and sent it again.
That I must appreciate.
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Jul 24, 2023
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Very bad notifications, and not providing the tracking number.
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Answer by Photospecialist.com
Jul 27, 2023
Sorry for the omission of information, I have emailed you this week with more info, I hope to meet via email.
Jun 25, 2023
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Jun 12, 2023
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I'm sorry but I can't recommend this shop. I ordered a neck strap for my Leica camera on the webshop, and they wrote that the delivering time would be 2-3 days and that it was on stock.
After 3 days I wrote to them, and they told me that they didn't have the item and that there would be several days befor I would had it. They also withdrew the money that I had payed, right away, and when I cancelled my order they wrote that there would go 5-10 days before I received the money. This is not good enough and bad service and I will definitely not buy anything from them again. Tom Lauritzen Denmark
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Answer by Photospecialist.com
Jun 12, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that the delivery was delayed with your order. We are improving the system, however this take some time.
I understand that it seems strange that you have to pay right away and we take up to 10 working days to refund you. The reason it take us this amount of time has a reason. When you cancel your order, the customer service cancel this for you. Then it will be send to our finance, to put in the bank. Not every one has the same bank, so this takes another working day. So to keep everyone well informed we say 5 to 10 workdays, sometimes it is faster.
I will send you an email, to make sure we can discuss this.