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Top positive review
May 17, 2023
Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
Urgent: Clarification Needed Regarding Order Refund
To whom I can concerned,
I hope you're well. I recently discovered my order for Fujifilm INSTAX mini 90 Brown was refunded without my consent. I've been patiently waiting for over a month and am disappointed by this unexpected cancellation. Could you please clarify why this happened and reinstate my order promptly? I've been assured of its availability multiple times.
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21 hours ago
Verified review
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Mar 14, 2024
Verified review
Good experience
Competence, Speed, Professionalism and Honesty
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Answer by Photospecialist.com
Mar 15, 2024
Thank you so much for the review.
I am happy to read that you find these qualities fit our company. I hope to see you again soon.
Mar 14, 2024
Verified review
Fast processing and shipping. Good updating the process steps
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Mar 11, 2024
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Answer by Photospecialist.com
Mar 11, 2024
5 stars, we are happy with this! Thank you so much!
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