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Top positive review
Aug 16, 2023
Verified review
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
They had what I couldn't get in my country (CZ). I've ordered, paid, and got my item in few days. No hassle.
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Answer by Photospecialist.com
May 26, 2023
Thank you so much!
May 24, 2023
Verified review
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May 23, 2023
Verified review
Got a fine lens with some scratches but glass in excellent condition, fully functional and excellent optical quality
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Answer by Photospecialist.com
May 24, 2023
Happy to read you are satisfied!
May 22, 2023
Verified review
Order Lost and No solution
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Answer by Photospecialist.com
May 24, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that this is not going as expected. I understand that you are very disappointed, but due to the amount we have to await for DHLto update us before we can continue with the next step and they have not yet. I see my colleague has contacted you on monday, but there has been no update yet. I will request for an update and we will inform you by email.
Of course I rather refund you or send you the items asap, but there are procedures I have to obey. My colleague's are doing everything they can to get this solved asap for you.
Again my apologies for this.
May 21, 2023
Verified review
Excellent pricing and fast shipping. The binoculars i bought were almost 100 EUR cheaper than elsewhere online. Shipping was exceptionally fast and everything went smoothly. I definitely recommend them.
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