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Top positive review
May 17, 2023
Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
Great quality, low prices.
I dont give 5 stars because they dont put the description and more pictures of most of the products. Thats why I dont buy more.
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Answer by Photospecialist.com
Dec 27, 2023
Thank you so much.
I understand, thank you for the feedback.
Nov 9, 2023
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Oct 10, 2023
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Answer by Photospecialist.com
Oct 11, 2023
Thank you!
Oct 10, 2023
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Sep 13, 2023
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Friendly support, but slow delivery
Friendly support! But the delivery took more than 2 weeks even though it said 2-3 days for the actual products.
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Sep 10, 2023
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Sep 10, 2023
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Aug 24, 2023
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I ordered a lens from them and received not 1 but 3 . I rang to explain the situation spoke to a guy called Casper who said he would email me with labels to return the 2 x lens which I do not require still await labels . My bank account was debited x 3 and I need the excess funds credited to my bank ac
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Answer by Photospecialist.com
Aug 25, 2023
Thank you for taken the time to leave this review.
My colleague has requested the return labels with another department. I have requested them to sent them urgently to you.
My apologies.
Postage costed alot.
Think that i had to pay more for buying two (small) products.. and thats wrong.
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Aug 16, 2023
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a little strange experience but okay
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
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Answer by Photospecialist.com
Aug 16, 2023
Thank you for the feedback.
We are having issues with our emails being send out correctly and are working hard to get this corrected. I am sorry for this.
I am happy to read that everything is good now.
Jul 26, 2023
Verified review
Firstly item arrived damaged, but they replaced it with a new and sent it again.
That I must appreciate.
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Jul 17, 2023
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It could have been 5 stars if they had tested it before sending the Denon CD out of the box. So they lost confidence. I just had trouble with this purchase.
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Answer by Photospecialist.com
Jul 19, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that. We do not test new items before sending, this way we can keep the boxes closed. We only test accassions before we send them out, but I will take your feedback to the correct department. This way we can improve our services.
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