Review summary
Customers consistently praise the exceptional craftsmanship, beauty, and authenticity of the products. Many reviews highlight the fast, prompt, and reliable delivery, with packaging that is secure and protective, ensuring items arrive undamaged. Customer service is often described as excellent, responsive, and helpful, with special mention of clear communication and personal touches. Additionally, the ordering process is generally regarded as easy, smooth, and efficient. However, some customers were surprised or disappointed by customs duties, VAT, or additional import fees that were not clearly communicated at checkout. Feedback on courier services is also mixed, as a few customers experienced delays or miscommunication from delivery companies. There are occasional mentions of slower order processing times as well.
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How Trusted Shops prevents fake reviewsReviewsmademuranoglass.com
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Verified
Excellent communication, very reliable mailing. I received the beautiful vase on time and it was greatly appreciated by the person we gifted it to. The only problem I experienced with Made Murano Glass was not realizing I would have to pay a considerable customs duty to U.S. customs officials. Apparently that was indicated in the instructions, but maybe it could have been more visible. Thank you for a mostly smooth and very professional process.
Verified
Order was as described and quite beautiful. It arrived on time and I perfect condition. However, web site says “free shipping”. It is quite alarming to receive a msg from DHL the day the item is supposed to be delivered saying that a fee of approximately + 25% is due and the item is being held until paid within 5 days or it will be returned to shipper. I paid the unknown fee and item was delivered the next day. But web site is quite misleading…not sure reason for additional fee and if it eventually went to DHL or Murano Glass. I will surely be very cautious before ordering again from Murano Glass.
Reply from mademuranoglass.com
Hi,
The cost requested is customs fees charged by your country, not by us. Shipping is free because I always pay for the courier's shipping.
Thanks
Verified
Murano glass project is exceptionally well executed—elegant, distinctive, and thoughtfully curated. The craftsmanship and attention to detail reflect a strong aesthetic vision, while the composition showcases both sophistication and originality. It stands out as a refined and memorable piece.
Verified
Absolutely amazing company!
Ordered a piece for my partner as a special gift. Item arrived so quickly and well packaged. Alvise contacted me personally to make sure everything was ok and to update me on my delivery. My partner absolutely adored the item so I will 100% be ordering again.
Verified
Beautiful and perfect gift for my mom’s birthday.
Was a gift for my mom’s birthday. The actual beauty exceeded my expectations. So happy! The item was professionally and securely packaged with quick shipping. Thanks so much! A+ and 5 stars.
Verified
All the beautiful colors in the glass! The shape is like a Conch shell and I placed it under an undersea painting that I painted...it looks perfect.
Verified
I spoke with Alvise Dei Rossi. He was very helpful during the whole process.It is always helpful to speak with a person especially when ordering so far away and dealing with Customs. Thank You
Verified
AMAZING PRESENT!
The vase came earlier than anticipated and is absolutely gorgeous! Highly recommend this site for stunning, authentic pieces!
Verified
Murano water Glasses
The purchase arrived on time, and it was packaged protectively, the pricing was great and the mystery gift was a nice touch.
Verified
The piece is absolutely gorgeous! It was well wrapped and mailed very quickly. Arrived in perfect shape!
Verified
Excellent service no issues at all beautiful plate for my wife's birthday as a reminder of a 2014 holiday to Venice and murano which we loved many thanks
Craig Robertson, Glasgow, Scotland
Verified
The item I order was shipped & received in a timely order. The item was breakable & packaged securely & had no damage.
Verified
I love the bracelet I ordered and I had it in 6 days from Italy to Canada...i will order again..thank you
Verified
Eccellente
Il prodotto è arrivato in fantastiche condizioni ed di una bellezza incredibile.
Artigianato puro!
Verified
Second experience much better. I would buy again!
The second ornament that I purchased (Robert) had many obvious Millefiori Murrina on it. The first ornament (Spakada green) was lovely, but there was so much gold leaf covering it that I couldn't see the Millefiori decoration which was what I wanted. I'm so glad that I bought a second ornament. The delivery by FedEx was better too. The package arrived quickly - less than a week and the ornament was well wrapped so it arrived in perfect condition. Thank you!
Verified
I loved purchasing this when I. Venice last year … and so impressed with the gift I’ve bought on line for a friend !
Verified
My experience was fantastic. The person that helped me made it so simple for me to ship my stunning vase. It’s everything and more than I could have imagined.
Verified
Le palle di Natale sono bellissime e uniche Consegna impeccabile veloce merce molto bene imballata Consiglio questo articolo e ne comprerò altre di colori diversi, molte erano esaurite, danno davvero valore all’albero ildi Natale e sono un grande made in Italy!
Verified
They are lovely vases to give as parents
Verified
Great Experience
Product came as advertised and in a timely manner. The bracelet was beautiful!