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Review summary
Customers consistently praise the exceptional quality, craftsmanship, and beauty of the products received. Most customers express satisfaction with fast and reliable delivery, often exceeding expectations for international shipping. The secure and careful packaging ensures products arrive safely and undamaged. Customer service is widely praised for being responsive, helpful, and accommodating. The ordering process is straightforward and easy, with clear communication throughout. Many customers purchased items as gifts and express delight with how well received and appreciated the gifts were. Several customers were surprised or frustrated by import taxes or customs duties not being clearly stated at purchase.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsmademuranoglass.com
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Verified
We really love the glassware and are enjoying using such a stylish and ample glass. Our only criticism is that the import tax wasn’t included in the purchase price and it was a bit of a shock when the import tax came at the request of the delivery company. Firstly it felt like a bit of scam but then following emails and phone calls demanding the money it also felt like harassment.
We have no problem paying money for quality products but to be hassled for a further £96 post sale seems a bit untidy regarding your sales structure.
We still love the glasses and would buy again from you in full knowledge of the actual price.
Verified
Great support when I called directly and immediate delivery
Great support when I called directly, very quick in checking availability of the vase we needed and immediate shipment right after payment. Received in just 1 day, very well packaged.
Impressive quality.
Bear in mind custom fees apply when shipping to the UK, payment is required before delivery can take place.
Verified
Excellent service and advice from start to delivery!
I had looked at a particular vase for a gift for my wife, and asked for pictures of the vase with a light base. Alvise Dei Rossi was wonderful in his communications with me and sent me several pictures. Working with this company has been a great experience. Looking forward to another piece one day in the future. As Alvise said, "Glass is magic!" Thank you!
Verified
Order was as described and quite beautiful. It arrived on time and I perfect condition. However, web site says “free shipping”. It is quite alarming to receive a msg from DHL the day the item is supposed to be delivered saying that a fee of approximately + 25% is due and the item is being held until paid within 5 days or it will be returned to shipper. I paid the unknown fee and item was delivered the next day. But web site is quite misleading…not sure reason for additional fee and if it eventually went to DHL or Murano Glass. I will surely be very cautious before ordering again from Murano Glass.
Reply from mademuranoglass.com
Hi,
The cost requested is customs fees charged by your country, not by us. Shipping is free because I always pay for the courier's shipping.
Thanks
Verified
Excellent communication, very reliable mailing. I received the beautiful vase on time and it was greatly appreciated by the person we gifted it to. The only problem I experienced with Made Murano Glass was not realizing I would have to pay a considerable customs duty to U.S. customs officials. Apparently that was indicated in the instructions, but maybe it could have been more visible. Thank you for a mostly smooth and very professional process.
Verified
Beautiful authentic glass delivered to the UK
Beautiful authentic glass delivered safely and quickly to the UK from Italy.
We didn’t buy a glass piece whilst in Venice on Honeymoon 17 years ago and have always regretted it.
I was so pleased to be able to order this gift easily for our upcoming anniversary. Thank you.
Verified
It was difficult to make a choice! But we made our selection, and time elapsed, and we had a note to say it was complete and out for delivery! When it arrived it was even beyond expectations! Beautiful, with exquisite colours and light.
Verified
Earrings bought online
When I was in Italy, i bought a few pieces of Murano glass. They are beautiful. I forgot to buy earrings, so I bought a pair online. They also are beautiful but they are too big for me. I should have paid more attention to the measurements(they are what you said). I also didn’t realize how much duty I would be paying. I would like to buy a smaller pair, but I don’t see any online. If I ever go back, I will definitely buy smaller earrings.
Verified
Beautiful item. I would have liked it a bit brighter but I was aware there would be a variation in patternation on ordering
By no means upset with item delivered as it is beautiful and unique. Easy ordering, well packaged. Survived perfectly all the way to Australia
Verified
Aside from the truly magnificent quality and craftsmanship of the works I have purchased from the factory, the entire purchase and expedited shipping I experienced on my latest purchase was wonderful.
A vast improvement over prior purchases in terms of shipping time.
Verified
BEAUTIFUL GIFTWARE
The gift I purchased is just want I wanted and it is beautifully made. Very happy.
I also said YES to the lucky dip (for myself) and I was very surprised how gorgeous the dish is. Thank you. Both items are terrific, business has been favourites.
Verified
Wonderful bracelet. I'm on a gondola, dressed in 15th century ladies gown, sailing into a
bejewelled sunset. Nothing to do better You can taste and touch a Venetian era. How can that be bettered. Thank you to the timeless skills of your craftsmen. Janice.
Verified
I was impressed with the speed in which we received the glasses. Once received, they were exactly as I hoped. Perfect in color, shape, and design. We are very happy with our purchase.
Verified
Prompt and very efficient website
I was ordering from NZ there were no issues it was very easy. The parcel arrived in perfect condition and very quickly considering we are a long way from Italy. My granddaughter was thrilled with the miniature horse.
Verified
Murano glass project is exceptionally well executed—elegant, distinctive, and thoughtfully curated. The craftsmanship and attention to detail reflect a strong aesthetic vision, while the composition showcases both sophistication and originality. It stands out as a refined and memorable piece.
Verified
Just gorgeous!!!!
Ordered a 4 x 6 blue and gold picture frame that arrived in perfect condition and is totally gorgeous! Just exactly what I wanted! Thank you!!!
Verified
Like most of it but the DHL delivery was supposed to be with signature but the package was just left at the door in the open and the driver left without getting that signature.
Verified
Very efficient ordering process and prompt delivery. Also product was very well packaged and was exactly as ordered.
Verified
Thank you so much , such a beautiful piece , perfect for a Ruby Anniversary, perfectly made .
The service received was second to none .
Packaged well and didn’t take long to be delivered
Excellent all round
Verified
Good delivery and very artistic, well made piece. I
am eager to give it as a gift this week
Thank you
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mademuranoglass.com
Made Murano Glass è un’azienda artigianale con sede a Murano (Venezia) che propone online oltre 1 000 opere autentiche in vetro di Murano – tra vasi, sculture, lampadari, specchi, bicchieri e gioielli...
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