Review summary
Customers consistently praise the exceptional craftsmanship, beauty, and authenticity of the products. Many reviews highlight the fast, prompt, and reliable delivery, with packaging that is secure and protective, ensuring items arrive undamaged. Customer service is often described as excellent, responsive, and helpful, with special mention of clear communication and personal touches. Additionally, the ordering process is generally regarded as easy, smooth, and efficient. However, some customers were surprised or disappointed by customs duties, VAT, or additional import fees that were not clearly communicated at checkout. Feedback on courier services is also mixed, as a few customers experienced delays or miscommunication from delivery companies. There are occasional mentions of slower order processing times as well.
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