Customers appreciate the competitive pricing, user-friendly and informative website, and the overall quality and authenticity of the products received. Customer service is often praised for its responsiveness and professionalism, and many find the communication about orders and shipments to be clear and timely, with some noting fast or satisfactory delivery experiences.
However, there are notable frustrations with delivery delays and inconsistent delivery times, as well as mismatched expectations regarding shipping. Some customers report sudden price changes or disputes over pricing. Negative experiences with support, particularly in complicated return situations, are mentioned. Inaccurate or unclear stock information is a recurring issue, with products sometimes marked as 'in stock' but not actually available or delayed in shipping. Additionally, some customers encounter insufficient or delayed communication, and there are isolated reports of outdated or defective items.
This text was automatically created by an AI system from user reviews.
Goods in working order, in original packaging, delivery within 10 business days (relatively quickly), well packed, relatively attractive price. RECOMMENDED.
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Quick response to inquiries. Once they received the material, it reached us very quickly with express shipping, but we thought the material was in stock and it took time to reach them.
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All received shipments are...
All received shipments meet the requirements of our customers. Speed in handling our orders. It would be interesting to display the immediately available quantities for shipping and approximate shipping times. This will aid in decision-making and communication with our customers about delivery times.
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Competitive price, seriousness. The specified delivery time should refer to the delivery (product reached the customer), not to the time when the order is ready for delivery.
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1. Getting offers on time.
2. Processing Orders in time.
3. Excellent Order progress update.
4. Excellent Delivery Record
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excellent service from purchase to delivery.
very good site, with a wide variety of products, clear and precise information. excellent service from purchase to delivery.
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In stock but not shipped immediately
If the website indicates that materials are in stock, it's unfortunate that it takes a long time for the materials to actually be shipped.
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Price was great!!! Not shipped instantly takes 1 - 10 Days to process your order, then it's shipped. So, plan accordingly
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Very happy with the Service form Wiautomation. Keep doing what you're already doing.
Best Regards Brian
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Agility in the ordering process and in...
Agility in the ordering process and shipment of materials.
Check refurbished items more thoroughly before shipment.
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excellent attention always.
As a suggestion, they should have the option for quick shipments for emergencies.
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Your customer service has been excellent. They have responded accurately and efficiently. Thank you very much.
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Product was as described, no problem with delivery, communication of actual shipping could have been better.
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You responded clearly and to my demand for explanation when I expressed doubt for your delivery lead time of our order.
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Astonishing
Quality product delivered in 48h and at a very good price. What more can you ask for? Keep it up ...
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Very resourceful website for parts. Need to know if we can expedite parts for future purchases.
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MM3-4FXM2 Hirschmann
Buongiorno per la seconda volta consecutiva è arrivato lo stesso prodotto ricondizionato o non funzionante. Tutto ciò ci sta creando problemi con il cliente per noi molto importante "Fincantieri"
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Better price than I could get locally. Product exactly as ordered. Delivery time good.
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Excellent price and rapid delivery. Will be using you for my components from now on !
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attentive and punctual not only in deliveries, but also in providing information to customers
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Companies or corporate groups that operate online shops in different markets can link their profiles so that consumers can obtain an overall picture of all registered online shops and the collected reviews. The operators of the individual online shops may differ. The criteria for linking profiles can be viewed here. Reviews originating from other profiles are presented as "cross-market reviews."