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Freezedried & Co

36 reviews in the last 12 months240 total reviews  



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Most relevant positive review

Sep 26, 2023
 Verified review
Repeat customer for good reason. The website is easy to use and clear about stock levels. Communication from the company is clear and helpful and shipping has been quick and efficient. Everything is well packaged and arrives in good condition.

Most relevant negative review

Jul 19, 2023
 Verified review
FD&Co provides a huge variety of products and an amazing one stop shop for all things outdooor, particularly food. The site layout is amazing and the and the information is displayed is super helpful (although some of the filters when choosing products were not working). However the stocks were not up to date and they did not have a series of products that I ordered, which not only changed the order but also delayed the delivery which was not in the indicated timeframe. This said they were super helpful and quick to respond in the support channels, and after that shipped the revised order quickly.
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Reviews for Freezedried & Co

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Jun 17, 2024
 Verified review
Has not been delivered yet
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Answer by Freezedried & Co
Jun 21, 2024
We are very sorry about this incident. Our team will get back to you as soon as possible. The Freezedried & Co team
Feb 8, 2024
 Verified review
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Answer by Freezedried & Co
Feb 9, 2024
Please do not hesitate to contact us if you have encountered a problem with your order. The Freezedried & Co team
Jul 20, 2023
 Verified review

Order Took 7 Days to Dispatch

It took 7 days for my order of dried trekkinh meals to be dispatched. The order due date was today. I leave on my trip tomorrow and my order (which i spent 100 euro on) has not yet arrived. So not only did I waste 100 euro on an order I cannot use, now I have no trekking meals for my trip. I emailed with my concerns and received no reply.
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Answer by Freezedried & Co
Jul 21, 2023
Hello, We are very sorry for the delay in delivery. We recently moved our logistics department and are experiencing delays in the dispatch of orders. We have received your email and my colleagues in customer service will be sending you an email today to suggest a solution. We apologise again, The Freezedried and Co team