Xmotorstore.com | Moto and minimoto spare parts
Reviews:

1,148 reviews for this company's 2 websites, 365 for xmotorstore.com/en 

4.77

Excellent

1,148 reviews for this company's 2 websites since Feb 21, 2020
5
86 %
4
9 %
3
2 %
2
1 %
1
1 %
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Review summary

Customers are highly satisfied with the fast and prompt shipping, friendly and professional staff, helpful and knowledgeable customer service, and the wide selection of products, including hard-to-find items. The majority also praise the careful and secure packaging, as well as fair and competitive prices. Some customers mention minor shipping delays and concerns about shipping costs. There are also occasional reports of damaged or insufficiently packaged items and dissatisfaction with post-sale manufacturer interactions.

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ReviewsXmotorstore.com | Moto and minimoto spare parts

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(39)
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review

TOP Company

TOP company, what can I say—prepared, competent, and quick with shipments! There's Andrea, who, when you hear him on the phone, conveys confidence and trust in everything you purchase! Do you have a problem or bought something wrong? They help you in every way!!!!!! A serious company with a wealth of experience behind them. Irreplaceable!!!
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Community member 
8 Reviews
 Verified
I've had nothing but great experiences with Xmotostore. They consistently have the Ohvale parts I need, and the ordering process is always simple and hassle-free. Every order arrives quickly and is packaged with care, which gives me confidence that my parts will arrive in perfect condition. What impresses me most is their dedication to customer service. The team is knowledgeable, friendly, and always willing to help with questions or recommendations. It's clear they genuinely care about their customers and the riding community. Reliable service, fast shipping, and excellent support keep me coming back every time. Thanks, Xmotostore, for always going above and beyond! Highly recommended to any Ohvale rider looking for a trustworthy parts supplier.🏁

Reply from Xmotorstore.com | Moto and minimoto spare parts

Thank you Israel for such a detailed review and for your continued trust in Xmotorstore.com! ⭐⭐⭐⭐⭐ We are especially pleased to know that you appreciate our availability of Ohvale spare parts, fast international shipping, careful packaging and technical customer support. As an official Ohvale dealer, we work to provide riders with genuine Ohvale parts, racing components and professional assistance, even when ordering from abroad. Knowing that you consider Xmotorstore.com a reliable partner for your Ohvale is one of the best compliments we could receive. Thank you for choosing us again and again, and see you at the next order! 🏁
Community member 
8 Reviews
 Verified
Xmotostore is the only place I trust for all of my Ohvale parts! Their shipping is always incredibly fast, and every order arrives carefully packaged and in perfect condition. What really sets them apart is their outstanding customer service. Whenever I have a question, I can send an email and receive a helpful response almost immediately. It's rare to find a company that consistently delivers such a great experience. Thank you, Xmotostore, for your excellent service and support—I highly recommend you to anyone looking for quality parts and exceptional customer care!

Reply from Xmotorstore.com | Moto and minimoto spare parts

Thank you Israel for another fantastic review and, above all, for your continued trust in Xmotorstore.com! ⭐⭐⭐⭐⭐ We are proud to be your trusted source for Ohvale spare parts. Providing genuine Ohvale parts and racing components, together with fast international shipping, careful packaging and specialized customer support, is exactly the level of service we aim to offer every Ohvale rider. We especially appreciate your words about our responsiveness and technical assistance. At Xmotorstore.com, we believe that selling motorcycle and Ohvale parts also means being available before and after the purchase whenever a rider needs advice or support. Thank you again for choosing Xmotorstore.com in Italy for your Ohvale parts and for recommending us to other riders. See you at the next order! 🏁
Community member 
1 Reviews
 Verified

Very good support!

I ordered a rare, newly released helmet. The shipment from the manufacturer was delayed, but after a long correspondence with customer support, my order finally arrived. The customer support is top-notch—they did everything exactly as promised. Overall, I am very happy with my purchase, but I'd suggest not stating exact shipping dates on the website if they can't be guaranteed.

Reply from Xmotorstore.com | Moto and minimoto spare parts

Thank you for your wonderful review! ⭐⭐⭐⭐⭐ We're delighted to hear that you appreciated our customer support. Providing the best possible assistance to our customers is always our top priority. Thank you for your trust, and we hope to serve you again soon!
Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Reliable and Top-notch

Order placed on the Xmotorstore site for a Polini Hi-Speed variator for Honda SH 350 2023 after receiving more information from the seller Andrea who provided me with details for the kit and Polini belt. Professional and courteous Top
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Community member 
1 Reviews
 Verified

Anti Venom 2 HJC

I’m very satisfied with my purchase from xmotorstore! The helmet arrived exactly as expected, with very careful and secure packaging. The quality looks excellent, and the design is even more impressive in person. Also, the communication with the support team was perfect — polite, quick to respond, and genuinely helpful. I will definitely choose xmotorstore again for future motorcycle gear purchases!

Reply from Xmotorstore.com | Moto and minimoto spare parts

Thank you so much for your amazing review! ⭐⭐⭐⭐⭐ We're thrilled to hear that you were happy with your new HJC helmet, our packaging, and the support you received from our team. Thank you as well for sharing the great photos! Your kind words truly mean a lot to us, and we look forward to helping you again with your future motorcycle gear purchases.
Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review

Order Fulfillment Speed

In this store, I found parts that are difficult to find due to their uniqueness. I was even surprised to find them outside of the original spare parts network. The order was fulfilled quickly and there was continuous information about the shipment status.
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Reply from Xmotorstore.com | Ricambi moto e minimoto

Thank you, Walter, for the review and the 5 stars! ⭐⭐⭐⭐⭐ We are particularly happy that you appreciated the availability of original motorcycle spare parts and hard-to-find components, as well as the order fulfillment speed and shipping updates. One of the goals of Xmotorstore.com is to offer enthusiasts a specialized catalog of spare parts for motorcycles, mini bikes, and pit bikes, including unique parts that are often not easily found through normal spare parts channels. Thank you for choosing Xmotorstore.com and see you next time! 🏁
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

PMJ GINEVRA

The experience with the store was overall correct in terms of staff availability, but unfortunately, I cannot consider myself satisfied with the final outcome of the post-sale management.\n\nI purchased a pair of PMJ motorcycle jeans from this store at the end of April. After very few uses, the garment tore in the back. On that occasion, I contacted PMJ directly, and they provided a replacement.\n\nUnfortunately, the second pair also broke nearly new, in the exact same spot, after just one use.\n\nAt that point, I turned to the retailer, who opened the case and liaised with the manufacturer. Later, I was informed that PMJ did not recognize the issue as a manufacturing defect and therefore no further replacement would be authorized.\n\nI am aware that the store cannot decide independently against the manufacturer's will, and for this reason, **I do not attribute responsibility to the store's staff**, who were accommodating and followed the case.\n\nMy disappointment instead concerns the product and the management of the warranty by the manufacturer, but still sold by Xmotorstore. I believe that motorcycle jeans in this price range should not break after a few hours of normal use, and especially that after two identical incidents, it would have been appropriate to propose at least an alternative solution, such as a repair or a commercial gesture.\n\nFor this reason, my judgment of the store is not related to the courtesy of the staff, but to the inability to obtain a concrete solution to a problem that, in my case, occurred twice with the same model.\n
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

First experience and I have to say that I was...

First experience and I have to say that I found it really good, I also called for clarifications and everyone was very kind and responsible in answering. I highly recommend it to everyone.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Everything perfect, I had already purchased from them years ago and I was very happy back then too, the shipping was very fast, the products are of very high quality, very good prices
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review

Courtesy and Competence

Courtesy and competence, well-stocked warehouse with many spare parts and accessories available for immediate delivery at excellent prices.
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review
Great site for component supplies for Minimoto, excellent staff, Andrea is super courteous and helpful. I don't use other sites for Minimoto items.
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Community member 
1 Reviews
 Verified
Only got confirmation of delivery after a week of placing the order but the parts are genuine and price is fair. Would order again.
Community member 
1 Reviews
 Verified
only place to buy parts for your pride and joy. have everything you need. super fast delivery to UK Lancashire perfect.
Community member 
1 Reviews
 Verified
Fast delivery - only the shipping costs are little to high to germany - It would be nice to be able to order with free delivery once you’ve spent a certain amount
Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Unique for supply as far as I'm concerned. I didn't find what I needed on other sites. I don't know if it can still be improved.
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review

Numbers 1

They have everything, precise and available to procure products, fast deliveries.
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Community member 
2 Reviews
 Verified
Les pièces noires sont arrivées rayées, sur ma dernière commande, car non emballé individuellement, c'est vraiment dommage! Lors de ma précédente commande, j'ai reçu une platine de repose pied EVO et une platine de repose pied classique. Dommage qu'il n'y a pas plus de vérification avant envoi. En 2 commandes j'ai donc 3 pièces non évo (2 bracelets de guidon) dont je ne ferais rien.... et 2 pièces noires à l'aspect rayé, au prix des pièces c'est dommageable.

Reply from Xmotorstore.com | Moto and minimoto spare parts

Thank you for your feedback and for your continued trust in Xmotorstore. We're sorry to hear that some parts arrived scratched and that you experienced issues with previous orders. We sincerely apologize for the inconvenience. Your comments have been shared with our team so we can improve both our packaging and our final quality checks before shipping. We truly appreciate your feedback and hope to provide you with a flawless experience on your next order.
Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Excellent assistance and shipping speed. Everything perfect
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Polini air duct

Great product and excellent care in order management! Until next time!
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Rating for Xmotorstore.com | Moto and minimoto spare parts

4.80
Excellent
365 reviews since Feb 21, 2020

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xmotorstore.com is the online store for motorcyclists, with customers all over the world. Xmotorstore specializes in motorcycle accessories, motorcycle spare parts, scooter spare parts, minimoto spare...

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