Review summary
Customers consistently praise the knowledgeable, helpful, and responsive support team. Most reviews highlight fast and reliable shipping. Customers value clear, prompt, and helpful communication. The majority are satisfied with the quality of products received. Pricing is regularly described as good, fair, or competitive, making shoppers feel they receive value for their purchases. Customers also find the website and ordering process straightforward and convenient. A few customers experienced poor communication or lack of resolution from support. A minority mention delays or slow delivery times. Some describe gaps in information, especially regarding order issues. There are reports of receiving damaged, used, or incorrect items. Several noted missing items, incorrect products, or problems with out-of-stock parts, sometimes without adequate resolution.
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How Trusted Shops prevents fake reviewsReviewsXmotorstore.com | Moto and minimoto spare parts
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Verified
I've had nothing but great experiences with Xmotostore. They consistently have the Ohvale parts I need, and the ordering process is always simple and hassle-free. Every order arrives quickly and is packaged with care, which gives me confidence that my parts will arrive in perfect condition.
What impresses me most is their dedication to customer service. The team is knowledgeable, friendly, and always willing to help with questions or recommendations. It's clear they genuinely care about their customers and the riding community.
Reliable service, fast shipping, and excellent support keep me coming back every time. Thanks, Xmotostore, for always going above and beyond! Highly recommended to any Ohvale rider looking for a trustworthy parts supplier.🏁
Verified
Xmotostore is the only place I trust for all of my Ohvale parts! Their shipping is always incredibly fast, and every order arrives carefully packaged and in perfect condition. What really sets them apart is their outstanding customer service. Whenever I have a question, I can send an email and receive a helpful response almost immediately. It's rare to find a company that consistently delivers such a great experience. Thank you, Xmotostore, for your excellent service and support—I highly recommend you to anyone looking for quality parts and exceptional customer care!
Verified
Very good support!
I ordered a rare, newly released helmet. The shipment from the manufacturer was delayed, but after a long correspondence with customer support, my order finally arrived. The customer support is top-notch—they did everything exactly as promised. Overall, I am very happy with my purchase, but I'd suggest not stating exact shipping dates on the website if they can't be guaranteed.
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you for your wonderful review! ⭐⭐⭐⭐⭐
We're delighted to hear that you appreciated our customer support. Providing the best possible assistance to our customers is always our top priority. Thank you for your trust, and we hope to serve you again soon!
Verified
Anti Venom 2 HJC
I’m very satisfied with my purchase from xmotorstore! The helmet arrived exactly as expected, with very careful and secure packaging. The quality looks excellent, and the design is even more impressive in person. Also, the communication with the support team was perfect — polite, quick to respond, and genuinely helpful. I will definitely choose xmotorstore again for future motorcycle gear purchases!
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you so much for your amazing review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you were happy with your new HJC helmet, our packaging, and the support you received from our team. Thank you as well for sharing the great photos! Your kind words truly mean a lot to us, and we look forward to helping you again with your future motorcycle gear purchases.
Verified
Les pièces noires sont arrivées rayées, sur ma dernière commande, car non emballé individuellement, c'est vraiment dommage!
Lors de ma précédente commande, j'ai reçu une platine de repose pied EVO et une platine de repose pied classique. Dommage qu'il n'y a pas plus de vérification avant envoi. En 2 commandes j'ai donc 3 pièces non évo (2 bracelets de guidon) dont je ne ferais rien.... et 2 pièces noires à l'aspect rayé, au prix des pièces c'est dommageable.
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you for your feedback and for your continued trust in Xmotorstore. We're sorry to hear that some parts arrived scratched and that you experienced issues with previous orders. We sincerely apologize for the inconvenience. Your comments have been shared with our team so we can improve both our packaging and our final quality checks before shipping. We truly appreciate your feedback and hope to provide you with a flawless experience on your next order.
Verified
They were very responsive, professional, and helpful.
Πολύ γρήγοροι και εξυπηρετικοί. Μου έλυσαν όλες τις αμφιβολίες μέσω viber και ετοίμασαν το δέμα μου προσεκτικά και σχολαστικά! Well done guys!!!
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you very much for your kind review! We truly appreciate your feedback and are delighted to hear that you were happy with our support and service. It was a pleasure assisting you, and we look forward to serving you again in the future. Ride safe! 🏍️
Verified
Great price on parts, 5 star customer service, fast shipping and delivery service.
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you so much for your fantastic review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were happy with our prices, customer service, and fast shipping. Your feedback means a lot to us and motivates our team to keep providing the best possible experience. We look forward to serving you again. 🏍️
Verified
Large choix et service fiable
Je suis toujours satisfait lorsque je commande chez Xmotorstore : le site propose un large choix de pièces et il est très facile de trouver ce qu’il faut grâce aux références par marque. Les pièces sont d’origine et toujours bien emballées, ce qui est très appréciable.
Cependant, j’ai été un peu déçu lors de la réception de deux produits (même référence) qui ne semblaient pas totalement neufs, mais plutôt reconditionnés (tête de fourche). Ce n’est pas rédhibitoire, mais cela mérite d’être signalé pour améliorer la transparence et la qualité perçue.
Quand le colis est trop important, le service de livraison (FedEx) pas forcément arrangeant pour récupérer le colis quand on est pas chez soit (pas directement lié à XmotorStore)
Verified
Certaines pièces , comme le pignon de 13 , ne sont pas en pas de 420. Incompressibles quand il s’agit d’une pièce dite d’ohvale, je me suis fait avoir sur deux commandes, pensant que j’avais fait une erreur, mais non.
Verified
Aside from Good Product at acceptable Price. Post sales follow up was great !
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you for your wonderful review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were happy with both the product and our after-sales support. Providing quality products and being there for our customers even after the purchase is something we truly care about. Thank you for your trust, and we look forward to assisting you again in the future!
Verified
Great communication and received all items that I requested. I wish Xmotostore could let me know an estimate of thetariff fees so I can expect what to pay when items arrive. Not Xmotostores fault.
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you so much for your great review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were happy with our communication and that everything arrived as requested. Thank you as well for your helpful suggestion regarding import fees. We'll certainly take your feedback into consideration as we continue improving our service. We truly appreciate your trust and look forward to serving you again!
Verified
Quality product, service and delivery perfectly in time. Thank you!
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you very much for your kind words! ⭐⭐⭐⭐⭐
We're delighted to hear that you were satisfied with the product quality, our service, and the on-time delivery. Your feedback is greatly appreciated, and we hope to have the pleasure of serving you again in the future. Thank you for choosing Xmotorstore!
Verified
Excellent shopping experience, very good customer service and support.
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you for your excellent review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you had such a positive shopping experience and that our customer service and support met your expectations. Your feedback is a great motivation for our team. We truly appreciate your trust and look forward to assisting you again in the future!
Verified
Best online store for moto parts!!! Superb customer support! Thank you!
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you so much for your amazing review! ⭐⭐⭐⭐⭐
We're honored to hear that you consider us the best online store for motorcycle parts. Your kind words about our customer support mean a lot to our team. Thank you for your trust, and we can't wait to assist you with your next order!
Verified
Ohvale 110 4S versiegelte Motor
Super netter Kontakt, korrekte Beschreibung, super Qualität und schnelle Lieferung selbst nach Deutschland! Ich werde auf jeden Fall wieder bei X Motorstore bestellen.
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were happy with the quality, fast delivery, and our customer service. It means a lot to us that you'll choose Xmotorstore again. We truly appreciate your trust and look forward to your next order!
Verified
Just like the order was!🇫🇮💪👍
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you so much for your 5-star review! 🙌
We're really happy to hear that everything was just as expected. It was a pleasure serving you, and we hope to see you again soon. Enjoy your ride! 🏍️💨
Verified
Verified
Great customer service. Great communication. I love working with XMotoStore. I just wish we have one in the United States.
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you appreciate our customer service and communication. And who knows... maybe one day we'll have an XMotoStore in the United States! 😊 Thank you for your trust—we look forward to serving you again!
Verified
Thrustworthy shop! Fast shipment!
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you for your fantastic review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found us trustworthy and that your order arrived quickly. Your feedback means a lot to us, and we truly appreciate your trust. We look forward to serving you again in the future!
Verified
Great shop to order parts from and shopping from Italy was pretty quick.
Reply from Xmotorstore.com | Moto and minimoto spare parts
Thank you for your fantastic review! ⭐⭐⭐⭐⭐
We're delighted to hear that you enjoyed shopping with us and that your order from Italy arrived quickly. Thank you for your trust, and we look forward to serving you again in the future!