Xmotorstore.com | Moto and minimoto spare parts- Logo - reviews

Xmotorstore.com | Moto and minimoto spare parts
Reviews:

36 reviews in the last 12 months150 total reviews  

4.53
Excellent

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Most relevant positive review

Aug 17, 2023
 Verified review
best price i found on the web for malossi vl13 reed valve and multivar transmission for runner 180. tempted to purchase the malossi exhaust due to heavily discounted price. delivery place was Greece and delivery cost was 21 euro.

Most relevant negative review

Apr 21, 2024
 Verified review
The shipping was very slow! I ordered the parts that were IN STOCK the whole time from the order till the shipping. 9 working days to ship 2 items? The shipping is 35€ and the UPS doesnt even deliver it to the door, it just gives it to the local post office. Very dissapointed!
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Reviews for Xmotorstore.com | Moto and minimoto spare parts

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May 7, 2024
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Apr 27, 2024
 Verified review
Ordered goods were shown on stock but delivery was proceeded after 3 weeks after informing about order cancelation.
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Answer by Xmotorstore.com | Moto and minimoto spare parts
May 7, 2024
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you experienced with your recent order. We understand how frustrating it can be to expect timely delivery, only to face unexpected delays. We sincerely regret any inconvenience caused by the discrepancy between the displayed stock availability and the actual delivery time. We are currently investigating what led to the delay in processing your order and will take immediate steps to rectify the situation to ensure that such delays are minimized in the future. Additionally, we will review our inventory management system to ensure that stock availability is accurately reflected on our website. Regarding the order cancellation, we apologize for any confusion or inconvenience caused by the delayed response. We will assess our communication processes to ensure that customers are promptly informed about any changes or cancellations to their orders. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. Please know that we are committed to addressing your concerns and improving our services. If there is anything further we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to make things right. Thank you for your understanding and patience.
Apr 21, 2024
 Verified review
The shipping was very slow! I ordered the parts that were IN STOCK the whole time from the order till the shipping. 9 working days to ship 2 items? The shipping is 35€ and the UPS doesnt even deliver it to the door, it just gives it to the local post office. Very dissapointed!
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Answer by Xmotorstore.com | Moto and minimoto spare parts
May 7, 2024
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you experienced with your recent order. We understand how important timely shipping is, especially when the items are listed as in stock. We sincerely regret that your order did not reach you as quickly as expected, and we apologize for any frustration this may have caused. We are currently investigating the delay in shipping your items and will take immediate steps to rectify the situation to ensure that such delays are minimized in the future. Additionally, we will review our shipping methods to see how we can improve the delivery process and provide a more seamless experience for our customers. Regarding the shipping fee and the delivery method, we apologize for any confusion or dissatisfaction. We will reassess our shipping policies to ensure that they are fair and transparent for our customers. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. Please know that we are committed to addressing your concerns and improving our services. If there is anything further we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to make things right. Thank you for your understanding and patience.
Jan 7, 2024
Under review
AVOID IF YOU'RE IN THE UK Unfortunately I cannot recommend doing business with this reseller if you're from the UK. I had to constantly chase for updates via WhatsApp as my order was significantly delayed. This caused loads of issues for me and resulted in me incurring additional costs as I had to rent a bike in the interim whilst my scooter was unusable due to waiting for the parts I ordered from Xmotorstore. I canceled my order due to the delays and then, all of a sudden, my delivery was marked as 'dispatched' a few minutes after my cancellation. How convenient.
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Jan 17, 2024
First of all, even though the parts have now been delivered to you, we would like to express our sincere apologies for the inconvenience encountered with your order. We understand the importance of a fast and efficient service, and we sincerely regret the delays that characterized your experience, unfortunately aggravated by the Christmas holidays and the resulting slowdowns in supplies. Your feedback is fundamental to us and we consider it an important tool for our constant improvement. We have already taken action to avoid this type of delay during the holidays, and to ensure a response even during the holidays, to avoid any type of worry or misunderstanding about delivery. If you have further questions or doubts we are at your disposal. Best regards, The Xmotorstore team