Xmotorstore.com | Moto and minimoto spare parts- Logo - reviews

Xmotorstore.com | Moto and minimoto spare parts
Reviews:

30 reviews in the last 12 months141 total reviews  

4.50
Excellent

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Top positive review

Aug 17, 2023
 Verified review
best price i found on the web for malossi vl13 reed valve and multivar transmission for runner 180. tempted to purchase the malossi exhaust due to heavily discounted price. delivery place was Greece and delivery cost was 21 euro.

Top negative review

Apr 21, 2024
 Verified review
The shipping was very slow! I ordered the parts that were IN STOCK the whole time from the order till the shipping. 9 working days to ship 2 items? The shipping is 35€ and the UPS doesnt even deliver it to the door, it just gives it to the local post office. Very dissapointed!
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Reviews for Xmotorstore.com | Moto and minimoto spare parts

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3 days ago
 Verified review
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Answer by Xmotorstore.com | Moto and minimoto spare parts
3 days ago
Dear Josip Galesic, Thank you so much for sharing your positive experience with us and for awarding us a perfect 5-star rating! We are truly delighted to hear that you were satisfied with our service. Your satisfaction is of paramount importance to us, and we are thrilled to have exceeded your expectations. Providing excellent service to our customers is our top priority, and we are glad to have achieved that for you. If you need anything else or would like to share further feedback, please don't hesitate to reach out to us. We are here to assist you in any way we can. Once again, thank you for choosing our services and for sharing your positive experience with others. We truly appreciate your support and look forward to serving you again in the future.
9 days ago
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Answer by Xmotorstore.com | Moto and minimoto spare parts
3 days ago
Dear Paul COLLINET, Thank you very much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Your satisfaction is incredibly important to us, and we are delighted that we were able to meet your expectations. Providing excellent service and products to our customers is our top priority, and it's truly rewarding to know that we've succeeded in doing so for you. If you ever need anything else or have any further feedback to share, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing our services and for sharing your positive experience with others. We truly appreciate your support and look forward to serving you again in the future.
13 days ago
 Verified review
Ordered goods were shown on stock but delivery was proceeded after 3 weeks after informing about order cancelation.
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Answer by Xmotorstore.com | Moto and minimoto spare parts
3 days ago
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you experienced with your recent order. We understand how frustrating it can be to expect timely delivery, only to face unexpected delays. We sincerely regret any inconvenience caused by the discrepancy between the displayed stock availability and the actual delivery time. We are currently investigating what led to the delay in processing your order and will take immediate steps to rectify the situation to ensure that such delays are minimized in the future. Additionally, we will review our inventory management system to ensure that stock availability is accurately reflected on our website. Regarding the order cancellation, we apologize for any confusion or inconvenience caused by the delayed response. We will assess our communication processes to ensure that customers are promptly informed about any changes or cancellations to their orders. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. Please know that we are committed to addressing your concerns and improving our services. If there is anything further we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to make things right. Thank you for your understanding and patience.
Apr 25, 2024
 Verified review
excellent shop with fast shipping to greece 100% trustworthy with the best price on the whole web malossi 5519540 thank you very much!!!!!
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Answer by Xmotorstore.com | Moto and minimoto spare parts
3 days ago
Thank you so much for your wonderful review and for choosing our shop for your purchase. We are thrilled to hear that you had an excellent experience with us and that our shipping to Greece was fast and reliable. Ensuring a seamless shopping experience for our customers is our top priority, and we are delighted to know that we have met your expectations. We take pride in offering competitive prices and are glad to hear that you found the best price for the Malossi 559540 on our website. Your trust in us means a lot, and we truly appreciate your kind words. If you ever need anything else or have any further inquiries, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Thank you once again for your support and for taking the time to leave us such a positive review. We look forward to serving you again in the future.
Apr 21, 2024
 Verified review
The shipping was very slow! I ordered the parts that were IN STOCK the whole time from the order till the shipping. 9 working days to ship 2 items? The shipping is 35€ and the UPS doesnt even deliver it to the door, it just gives it to the local post office. Very dissapointed!
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Answer by Xmotorstore.com | Moto and minimoto spare parts
3 days ago
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you experienced with your recent order. We understand how important timely shipping is, especially when the items are listed as in stock. We sincerely regret that your order did not reach you as quickly as expected, and we apologize for any frustration this may have caused. We are currently investigating the delay in shipping your items and will take immediate steps to rectify the situation to ensure that such delays are minimized in the future. Additionally, we will review our shipping methods to see how we can improve the delivery process and provide a more seamless experience for our customers. Regarding the shipping fee and the delivery method, we apologize for any confusion or dissatisfaction. We will reassess our shipping policies to ensure that they are fair and transparent for our customers. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. Please know that we are committed to addressing your concerns and improving our services. If there is anything further we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to make things right. Thank you for your understanding and patience.
Apr 5, 2024
 Verified review
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Answer by Xmotorstore.com | Moto and minimoto spare parts
3 days ago
Dear Mr. William Small, Thank you so much for your glowing review and for awarding us a perfect 5-star rating! We are delighted to hear that you had such a positive experience with our services. Your satisfaction is incredibly important to us, and we are thrilled to have met or exceeded your expectations. Providing excellent service and products to our customers is our top priority, and it's truly rewarding to know that we've succeeded in doing so for you. If you ever need anything else or have any further feedback to share, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing our services and for taking the time to share your feedback. We sincerely appreciate your support and look forward to serving you again in the future.
Mar 29, 2024
 Verified review
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Apr 3, 2024
Dear Mr. Marko Simunov, Thank you for taking the time to share your feedback with us. We truly value your input as it helps us to continuously improve our services. While we are glad to see that your overall experience was positive, we also acknowledge that there may be areas where we can enhance our performance to better meet your expectations. Your rating of 4 out of 5 stars is appreciated, and we want you to know that we are here to address any concerns or meet any additional needs you may have. Customer satisfaction is our top priority, and your feedback serves as an opportunity for us to strive for excellence. Please feel free to reach out to us directly with any further comments or suggestions you may have. We are committed to providing the best possible experience for all our customers, and your input is invaluable in helping us achieve that goal. Thank you again for choosing our services, and we look forward to serving you even better in the future.
KK
Karsten K.
Neu Wulmstorf
Mar 21, 2024
 Verified review

Fast and friendly

There is nothing what can be done better.
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Mar 28, 2024
Dear Mr. Karsten Kortum, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that your experience was satisfactory and that we managed to exceed your expectations. Our primary goal is always to provide fast and friendly service, and reading your feedback confirms that we are living up to this promise. We truly appreciate your appreciation and the time you took to share it with us and others. We sincerely hope to welcome you again soon and continue to provide you with excellent service. Thank you once again and best regards!
Mar 8, 2024
 Verified review
Top !
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Mar 13, 2024
Dear Mr. Elvis Morcel, Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback and are delighted to hear that you found our service to be top-notch. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future and maintaining the highest standards of service excellence.
Feb 22, 2024
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Mar 1, 2024
Dear Mr. David Canarias, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you had a fantastic experience with us and that you awarded us with a perfect 5-star rating. We truly appreciate your support. It means the world to us. If there's anything else we can do to make your future visits even more delightful, please don't hesitate to let us know. We look forward to welcoming you back again soon!
Feb 17, 2024
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Feb 22, 2024
We would like to express our sincere gratitude for the generous review you kindly left us. We are extremely pleased to learn that his experience with us was satisfactory to the point of deserving the highest marks. Your positive rating represents an extraordinary encouragement for us in our commitment to offer impeccable service and an unforgettable experience to our customers. Thank you again for your kindness and trust.
Jan 22, 2024
 Verified review

Awesome shop

Thank you for the good service and fast delivery.
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Jan 23, 2024
Dear Mr. Rooijen, I would like to express my sincere gratitude for your kind words and positive feedback regarding our service. We are delighted to hear that you were pleased with the level of service provided and the prompt delivery. Customer satisfaction is our top priority, and it is truly rewarding to know that we have met your expectations. Thank you once again for taking the time to share your experience. We appreciate your valued review and look forward to serving you again in the future.
Jan 7, 2024
Under review
AVOID IF YOU'RE IN THE UK Unfortunately I cannot recommend doing business with this reseller if you're from the UK. I had to constantly chase for updates via WhatsApp as my order was significantly delayed. This caused loads of issues for me and resulted in me incurring additional costs as I had to rent a bike in the interim whilst my scooter was unusable due to waiting for the parts I ordered from Xmotorstore. I canceled my order due to the delays and then, all of a sudden, my delivery was marked as 'dispatched' a few minutes after my cancellation. How convenient.
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Jan 17, 2024
First of all, even though the parts have now been delivered to you, we would like to express our sincere apologies for the inconvenience encountered with your order. We understand the importance of a fast and efficient service, and we sincerely regret the delays that characterized your experience, unfortunately aggravated by the Christmas holidays and the resulting slowdowns in supplies. Your feedback is fundamental to us and we consider it an important tool for our constant improvement. We have already taken action to avoid this type of delay during the holidays, and to ensure a response even during the holidays, to avoid any type of worry or misunderstanding about delivery. If you have further questions or doubts we are at your disposal. Best regards, The Xmotorstore team
Jan 1, 2024
 Verified review
Awesome!
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Jan 6, 2024
Dear Kristopher, Thank you very much for your kind words and positive feedback! We are delighted to hear that you found our service to be awesome. It is our constant endeavor to provide exceptional experiences to our customers, and we are thrilled to know that we have met your expectations.
Dec 2, 2023
 Verified review
Super service 👍
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Dec 16, 2023
Thank you for your review
Nov 14, 2023
 Verified review
Communication was excellent
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Nov 18, 2023
Thanks for your review
Oct 6, 2023
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Oct 20, 2023
Thanks for your review
Sep 26, 2023
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Oct 20, 2023
Thanks for your review
Sep 19, 2023
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Sep 25, 2023
Thanks for your review
Sep 12, 2023
 Verified review
NO COMMENTS PRO WORK
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Sep 25, 2023
Thanks for your review