Xmotorstore.com | Moto and minimoto spare parts- Logo - reviews

Xmotorstore.com | Moto and minimoto spare parts
Reviews:

35 reviews in the last 12 months147 total reviews  

4.54
Excellent

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Most relevant positive review

Aug 17, 2023
 Verified review
best price i found on the web for malossi vl13 reed valve and multivar transmission for runner 180. tempted to purchase the malossi exhaust due to heavily discounted price. delivery place was Greece and delivery cost was 21 euro.

Most relevant negative review

Apr 21, 2024
 Verified review
The shipping was very slow! I ordered the parts that were IN STOCK the whole time from the order till the shipping. 9 working days to ship 2 items? The shipping is 35€ and the UPS doesnt even deliver it to the door, it just gives it to the local post office. Very dissapointed!
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Reviews for Xmotorstore.com | Moto and minimoto spare parts

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6 days ago
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Apr 27, 2024
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Ordered goods were shown on stock but delivery was proceeded after 3 weeks after informing about order cancelation.
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Answer by Xmotorstore.com | Moto and minimoto spare parts
May 7, 2024
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you experienced with your recent order. We understand how frustrating it can be to expect timely delivery, only to face unexpected delays. We sincerely regret any inconvenience caused by the discrepancy between the displayed stock availability and the actual delivery time. We are currently investigating what led to the delay in processing your order and will take immediate steps to rectify the situation to ensure that such delays are minimized in the future. Additionally, we will review our inventory management system to ensure that stock availability is accurately reflected on our website. Regarding the order cancellation, we apologize for any confusion or inconvenience caused by the delayed response. We will assess our communication processes to ensure that customers are promptly informed about any changes or cancellations to their orders. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. Please know that we are committed to addressing your concerns and improving our services. If there is anything further we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to make things right. Thank you for your understanding and patience.
Apr 21, 2024
 Verified review
The shipping was very slow! I ordered the parts that were IN STOCK the whole time from the order till the shipping. 9 working days to ship 2 items? The shipping is 35€ and the UPS doesnt even deliver it to the door, it just gives it to the local post office. Very dissapointed!
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Answer by Xmotorstore.com | Moto and minimoto spare parts
May 7, 2024
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you experienced with your recent order. We understand how important timely shipping is, especially when the items are listed as in stock. We sincerely regret that your order did not reach you as quickly as expected, and we apologize for any frustration this may have caused. We are currently investigating the delay in shipping your items and will take immediate steps to rectify the situation to ensure that such delays are minimized in the future. Additionally, we will review our shipping methods to see how we can improve the delivery process and provide a more seamless experience for our customers. Regarding the shipping fee and the delivery method, we apologize for any confusion or dissatisfaction. We will reassess our shipping policies to ensure that they are fair and transparent for our customers. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. Please know that we are committed to addressing your concerns and improving our services. If there is anything further we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to make things right. Thank you for your understanding and patience.
Mar 29, 2024
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Apr 3, 2024
Dear Mr. Marko Simunov, Thank you for taking the time to share your feedback with us. We truly value your input as it helps us to continuously improve our services. While we are glad to see that your overall experience was positive, we also acknowledge that there may be areas where we can enhance our performance to better meet your expectations. Your rating of 4 out of 5 stars is appreciated, and we want you to know that we are here to address any concerns or meet any additional needs you may have. Customer satisfaction is our top priority, and your feedback serves as an opportunity for us to strive for excellence. Please feel free to reach out to us directly with any further comments or suggestions you may have. We are committed to providing the best possible experience for all our customers, and your input is invaluable in helping us achieve that goal. Thank you again for choosing our services, and we look forward to serving you even better in the future.
Jan 7, 2024
Under review
AVOID IF YOU'RE IN THE UK Unfortunately I cannot recommend doing business with this reseller if you're from the UK. I had to constantly chase for updates via WhatsApp as my order was significantly delayed. This caused loads of issues for me and resulted in me incurring additional costs as I had to rent a bike in the interim whilst my scooter was unusable due to waiting for the parts I ordered from Xmotorstore. I canceled my order due to the delays and then, all of a sudden, my delivery was marked as 'dispatched' a few minutes after my cancellation. How convenient.
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Jan 17, 2024
First of all, even though the parts have now been delivered to you, we would like to express our sincere apologies for the inconvenience encountered with your order. We understand the importance of a fast and efficient service, and we sincerely regret the delays that characterized your experience, unfortunately aggravated by the Christmas holidays and the resulting slowdowns in supplies. Your feedback is fundamental to us and we consider it an important tool for our constant improvement. We have already taken action to avoid this type of delay during the holidays, and to ensure a response even during the holidays, to avoid any type of worry or misunderstanding about delivery. If you have further questions or doubts we are at your disposal. Best regards, The Xmotorstore team
Sep 12, 2023
 Verified review
Bought tires were 3 years old. Thats not fine.
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Answer by Xmotorstore.com | Moto and minimoto spare parts
Sep 17, 2023
Thank you for your review, this 5 inch minibike tire is a replacement for Polini rims which are no longer in production, which is why there are only multiple batches of tires produced before production ceased.